The Next HA Rollover is Coming March 8th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CBX core-processing from our production data center in Kentwood, MI to our high-availability (HA) data center in Yankton, SD. The next HA rollover is scheduled for Sunday, March 8th.

The rollover is scheduled to begin at 3:00 AM ET on Sunday, March 8th with the rollback planned for 3:00 AM ET on Sunday, March 15th. There will be brief service interruptions during both the rollover and rollback processes. Additional details will be included in future announcements as we get closer to the date.

Prior to the rollover on March 8th, we strongly recommend that credit unions test connectivity to the High Availability CBX servers via the button below. Please be aware: disregarding this connectivity test could result in staff being unable to access CBX during the Rollover.

Test Connectivity to the HA CBX Web Servers

Additionally, we strongly encourage that someone at each branch tests connectivity to the HA data center from a CBX workstation. Additionally, if your credit union has any employees who are working remotely, we recommend asking them to perform the connectivity test as well. Use the links below to complete one or both of the connectivity tests.

• Test connectivity using the TELNET command by following the instructions in this AnswerBook item: https://kb.cuanswers.com/cuanswers/ext/kbdetail.aspx?kbid=3606

• Test connectivity using the PING command by following the instructions in this AnswerBook item: https://kb.cuanswers.com/cuanswers/consumer/kbdetail.asp?kbid=1930

Please contact the CU*Answers Network Services Help Desk at helpdesk@cuanswers.com if the tests above are unsuccessful. Failure to complete the tests may result in CBX connectivity issues on the morning following the March 8th rollover event.

To help you prepare for and understand this exercise, we are announcing a webinar session for “Unpacking the HA Rollover”, scheduled for Tuesday, March 3rd at 3:00 PM ET. If you are interested in a deeper dive into the rollover process, you can register for this 30-minute webinar via our Education Calendar or contact a member of the Business Continuity Team.