9.60 Unpacking the CU*Answers High-Availability Rollover



A key component of the CU*Answers Business Continuity Program is the High-Availability (HA) Rollover. Performed every six months, it's the best evidence we can provide that recovery teams are prepared to respond should a disruptive incident occur at the production data center. Most credit unions are aware of these exercises, but do they really know what happens behind the scenes or how to get the most value from these events as part of their vendor due diligence programs?

In this 30-minute webinar, we’ll unpack the process of planning and conducting the HA rollover and introduce the audience to resources available on the CU*Answers web site including gap analysis reports and information on systems availability across time zones.


This course is geared toward credit union professionals responsible for the vendor management program and those involved in the development and testing of the Business Continuity Plan.


By the completion of this course, participants will be able to:

  • Understand the process, purpose, and value of the HA rollover exercise as part of the CU*Answers Business Continuity Program.
  • Better prepare their credit union in advance for the HA rollover exercise
  • Report to their Board of Directors as well as IT auditors and examiners on the results of the rollover exercises
  • Discover resources available on the CU*Answers web site to track the progress of the HA rollover program and systems availability


This course covers the following topics:

  • The CU*Answers ‘Systems Availability’ web page
  • Overview of the CU*Answers High Availability Program
  • Purpose of the High Availability Rollover Exercise
  • The value each HA rollover provides to the CUSO and to the credit union network
  • Steps each credit union should take to prepare for the HA rollover exercise
  • The CU*Answers HA Rollover Gap Analysis Report
  • Enhancing operational resilience at the credit union through Business Continuity planning