TCD/TCR Survey

As you may be aware, at the end of 2017, CU*Answers announced that sales of the Lutzwolf TCD/TCR Middleware would be discontinued. The middleware is no longer compatible with new versions of firmware that Glory is shipping with new machines. Additionally, CU*Answers will be ending all support for the existing Lutzwolf middleware solution by 4/30/2019.

In the meantime, credit unions with the existing middleware solution should review their deployments and develop a plan to migrate off of Lutzwolf before April of 2019. Presently, the best option for credit unions wishing to migrate off the Lutzwolf product is to contact DynaCash, which is currently our only supported solution. View the announcement for the discontinuation for Lutzwolf TCD/TCR middleware in our recent news.

With this in mind, CU*Answers is continuing to evaluate other options for a fully integrated solution. One important part of that process is to understand which investments you have already made. Are you using TCDs or TCRs? Are you evaluating other options? How are you looking to have CU*Answers assist? Tell us more by completing the survey below.

  • Please provide the total number of machines currently in use; enter 0 if none:
  • Please provide the total number of workstations where interfaces are in use:
Updated
July 13, 2018

Haven’t Upgraded to Vertical Receipts Yet? Reach Out to Start the Process Today!

Haven’t Upgraded to Vertical Receipts Yet?  Reach Out to Start the Process Today!

With Vertical Receipts, your members get a fresh look at their transactions, with current and available balances conveniently displayed at the bottom of the receipt.  Up to 588 transactions can be listed on a single receipt!  This easier-to-read format can be used for any receipt from any channel in CU*BASE, including standard Teller, Xpress Teller… Read more »

Apr 19, 2023

Changes Coming to Virtual StrongBox – Only 5 Days Left! Make Your Selection Today

Changes Coming to Virtual StrongBox – Only 5 Days Left!  Make Your Selection Today

Effective April 1, 2023, CU*Answers will no longer participate in the funding of Virtual StrongBox (VSB) for the cuasterisk.com network.  We will continue to integrate and maintain our partnership with VSB and encourage credit unions to consider this solution as a more comprehensive way for members to upload and store their own documents.  In the… Read more »

Mar 27, 2023

Changes Coming to Virtual StrongBox – 29 Days Left to Determine Your Course of Action

Changes Coming to Virtual StrongBox – 29 Days Left to Determine Your Course of Action

Receipts and forms are now available in It’s Me 247, accessible right next to eStatements.  Best of all, these can be accessed for FREE!  If you have not already done so, you can set up receipts in forms in It’s Me 247 simply by marking a checkbox in ProDOC. Don’t forget: in tandem with this… Read more »

Mar 2, 2023

Tax Statements in Online Banking – Providing Convenience for Your Members!

Tax Statements in Online Banking – Providing Convenience for Your Members!

Let your members self-serve by accessing their tax forms from It’s Me 247 via desktop or their mobile phones, right alongside their account statements!  This means that your members will no longer need to contact you for lost or misplaced forms.  If they do, you can point them to online banking and give them a… Read more »

Jan 9, 2023

Tax Statements in Online Banking – Providing Convenience for Your Members!

Tax Statements in Online Banking – Providing Convenience for Your Members!

Let your members self-serve by accessing their tax forms from It’s Me 247 via desktop or their mobile phones, right alongside their account statements!  This means that your members will no longer need to contact you for lost or misplaced forms.  If they do, you can point them to online banking and give them a… Read more »

Dec 16, 2022

Join Us for a Conversation on Authentication Methods for Interactive Teller Machines

Join Us for a Conversation on Authentication Methods for Interactive Teller Machines

What’s going on with ITM vendors?  What interfaces are in production today and what’s being built?  How do you get started?  Join the conversation and add your voice to what is happening in the world of teller technology alternatives. Join CU*Answers Imaging Solutions for a Conversation on Interactive Teller Machines!  Kicking off our first meeting,… Read more »

Feb 15, 2023

Pricing Changes Coming to Virtual StrongBox – Does Your Credit Union Have a Plan?

Pricing Changes Coming to Virtual StrongBox – Does Your Credit Union Have a Plan?

As announced at this year’s Leadership Conference, receipts and forms are now available in It’s Me 247, accessible right next to eStatements.  Best of all, these can be accessed for FREE!  You can set up receipts in forms in It’s Me 247 simply by marking a checkbox in ProDOC. In tandem with this move, effective… Read more »

Oct 26, 2022