In-House Imaging Strategy

In-house imaging strategy iconWith the in-house strategy, the server is at the credit union, and you are responsible for managing, maintaining and backing it up. This option affords much more flexibility but requires a greater initial capital outlay. With the in-House solution, when you sign up for CU*Answers Imaging Solutions release management, we own:

  • Providing releases that are low impact on your operations to implement.
  • Release documentation.
  • Release training.
  • Documentation on how to implement the release.
  • Recommendations and best practices for your system.
  • Specifications and requirements for your system (as documented in the CU*Answers Imaging Solutions In-House Requirements Guide).

With the in-house solution, when you sign up for CU*Answers Imaging Solutions release management, you own:

  • Loading releases as necessary to comply with deadlines.
  • Reading/disseminating release documentation to your team and attending release training.
  • Workstation software application and peripheral maintenance.
  • Complying with specifications and requirements for your system (as documented in the CU*Answers Imaging Solutions In-House Requirements Guide).
  • Following recommendations and best practices for your system.
  • Server maintenance and upgrades.*
  • Disaster Recovery*, physical security and protection from electronic threat.
  • Purging data from your system and creating archives to disk as needed.
  • Daily monitoring of system and job logs.
  • Verifying data is making it to the vault properly.
  • Auditing data as it is archived to make sure indexes are correct, images are readable, signatures are where they are needed and the right documents and pages are archived as desired.
  • Controlling access through user and group permissions and maintenance.

 *Complete Care available.

Updated
July 23, 2018

Learn All About CU*Forms in Our Upcoming Webinar on Working with Your Members Remotely

Learn All About CU*Forms in Our Upcoming Webinar on Working with Your Members Remotely

Join the Imaging Solutions team for a discussion on the ins and outs of solutions that allow credit unions to work with members remotely!  During this session, we will talk about the future of CU*Forms and what that means to you!  Additionally, we will touch on Request a Document, 1Click Loan forms, Native Receipts, Online… Read more »

Oct 31, 2023

The 23.10 Imaging Solutions Release is Coming October 8th

The 23.10 Imaging Solutions Release is Coming October 8th

The Imaging Solutions 23.10 Release will be available for all online CU*Spy Imaging Credit Unions as of Sunday, October 8th, 2023. Highlights of the 23.10 Imaging Solutions Release include: Official release of iDocVAULT 2.0, a brand-new look and feel to viewing your archived documents. Download the iDocVAULT Quick Help Guide Updated look to CU*Spy Statements… Read more »

Oct 3, 2023

Leadership 2023 Recap: CU*Forms Makes Creating and Signing Forms Easier than Ever!

Leadership 2023 Recap: CU*Forms Makes Creating and Signing Forms Easier than Ever!

If you missed the 2023 CU*Answers Leadership Conference or want a convenient way to review materials discussed at this year’s event, we’ve got you covered!  Today’s hot topic comes from the Imaging Solutions team! Creating general membership forms and getting them signed is easier than ever with CU*Forms!  CU*Forms is a web application that allows… Read more »

Jul 12, 2023

Learn About the Latest Updates to the NCR Integration Beta – Join this Conversation on ITMs!

Learn About the Latest Updates to the NCR Integration Beta – Join this Conversation on ITMs!

Join CU*Answers Imaging Solutions for a Conversation on Interactive Teller Machines!  Is your credit union interested in partnering with NCR to bring CU*BASE to their Interactive Teller Machines?  Join this upcoming session for an update on the NCR Integration Beta. Join the conversation and add your voice to what is happening in the world of… Read more »

Jul 7, 2023

Join Us for a Conversation on Balancing Your Hyosung ITMs

Join Us for a Conversation on Balancing Your Hyosung ITMs

Join CU*Answers Imaging Solutions for a Conversation on Interactive Teller Machines!  Has your credit union has partnered with Hyosung to bring CU*BASE to their Interactive Teller Machines, or are you interested in learning more about this integration option?  This upcoming session will explore the process of balancing Hyosung ITMs. Join the conversation and add your… Read more »

Jul 6, 2023

Learn About the Latest Updates to the NCR Integration Beta – Join this Conversation on ITMs!

Learn About the Latest Updates to the NCR Integration Beta – Join this Conversation on ITMs!

Join CU*Answers Imaging Solutions for a Conversation on Interactive Teller Machines!  Is your credit union interested in partnering with NCR to bring CU*BASE to their Interactive Teller Machines?  Join this upcoming session for an update on the NCR Integration Beta. Join the conversation and add your voice to what is happening in the world of… Read more »

Jul 3, 2023

Join Us for a Conversation on Balancing Your Hyosung ITMs

Join Us for a Conversation on Balancing Your Hyosung ITMs

Join CU*Answers Imaging Solutions for a Conversation on Interactive Teller Machines!  Has your credit union has partnered with Hyosung to bring CU*BASE to their Interactive Teller Machines, or are you interested in learning more about this integration option?  This upcoming session will explore the process of balancing Hyosung ITMs. Join the conversation and add your… Read more »

Jun 30, 2023

The 23.05 Imaging Solutions Release is Coming May 7th

The 23.05 Imaging Solutions Release is Coming May 7th

The Imaging Solutions 23.05 Release will be available for all online CU*Spy Imaging Credit Unions as of Sunday, May 7th, 2023. Highlights of the 23.05 Imaging Solutions Release include: ProDOC – My Signature feature now allows credit union users to sign without a signature pad Request a document from a member, right from CU*BASE Important… Read more »

May 4, 2023

Haven’t Upgraded to Vertical Receipts Yet? Reach Out to Start the Process Today!

Haven’t Upgraded to Vertical Receipts Yet?  Reach Out to Start the Process Today!

With Vertical Receipts, your members get a fresh look at their transactions, with current and available balances conveniently displayed at the bottom of the receipt.  Up to 588 transactions can be listed on a single receipt!  This easier-to-read format can be used for any receipt from any channel in CU*BASE, including standard Teller, Xpress Teller… Read more »

Apr 19, 2023