Virtual Branch Disaster Recovery

Keep Your Credit Union Running During a Disaster

How confident are you that your current disaster recovery plan will meet your objectives? Is your credit union keeping pace with regulatory and industry requirements regarding data availability? CU*Answers Network Services’ Virtual Branch provides a credit union a continuity plan that will provide a strategic and competitive advantage in an environment where you must plan for the unexpected, maintain operations and meet regulatory demands. Virtual Branch offers online credit unions a secure way to keep business open and functional during unexpected circumstances – saving you valuable recovery time and boosting membership confidence that their assets are in the right hands.

Virtual Branch: The Flexibility to Access Critical Information During a Disasterthinking man

Keep Your Credit Union Running

In the event of a disaster, credit unions remain operational with CU*Answers Network Services’ Virtual Branch. CU*Answers Network Services provides clients with the ability to log into their virtual credit union and securely connect back to the network over any high speed internet connection. With Virtual Branch, you don’t need a 3rd party hot-site or other traditional disaster recovery arrangements. Virtual Branch not only provides access to core data processing applications, but also other essential network resources, such as e-mail, files and electronic document repositories.

Virtual Branch Testing FAQ

Develop, Document and Implement a Business Continuity Program

CU*Answers Network Services professionals are on hand to help assist credit unions in creating a disaster recovery plan. Our staff is extremely knowledgeable with both current NCUA regulations and industry practices. We can help identify potential threats, assess their potential impact, assign priorities, and develop planned responses that will create a solid DR and business continuity solution. We know every credit union is different, which is why our solution is designed to develop a series of plans and procedures ensuring that the sustainability of critical processes to your business, partners, and customers are met.

Geographically Distinctive

In accordance with regulations and industry best practices, Virtual Branch provides a geographically distinctive, fully functional disaster recovery and business continuity solution, insulating your credit union from the affects of local or regional disasters.

24/7 Monitoring and Management

As part of Virtual Branch, CU*Answers Network Services provides constant monitoring of online credit unions’ critical information. We also provide an annual disaster recovery/business continuity report which includes review of the DR and business continuity plans, results and documentation of the annual DR test, and all information and services delivered from state of the art SAS 70 certified data centers.

disaster recovery diagram
Updated
June 14, 2018

It’s Time for IBM iAccess Upgrades! Complete Yours by 1/31/2024

It’s Time for IBM iAccess Upgrades!  Complete Yours by 1/31/2024

It’s time to upgrade IBM iAccess (used for print sessions) to 1.1.9.2 – this update is required for all CU*Answers clients, in order to keep workstations up to date with currently-supported software.  The updates will need to be applied to all of your CU*BASE workstations and must be completed by 1/31/2024. Your IT staff can… Read more »

Oct 3, 2023

It’s Time for IBM iAccess Upgrades! Complete Yours by 1/31/2024

It’s Time for IBM iAccess Upgrades!  Complete Yours by 1/31/2024

It’s time to upgrade IBM iAccess (used for print sessions) to 1.1.9.2 – this update is required for all CU*Answers clients, in order to keep workstations up to date with currently-supported software.  The updates will need to be applied to all of your CU*BASE workstations and must be completed by 1/31/2024. Your IT staff can… Read more »

Oct 3, 2023

Join Network Services for our October Boot Camp!

Join Network Services for our October Boot Camp!

Join us October 11th and 12th for a two-day boot camp!  This is an opportunity for your credit union IT members build their knowledge of core product deployment and support.  Please note: seating for this event is limited – if you are interested in attending, we encourage you to sign up soon! One of our… Read more »

Aug 15, 2023

Application Window is Now Open for the 2023 NCUA Cybersecurity Grant!

Application Window is Now Open for the 2023 NCUA Cybersecurity Grant!

NCUA Grants Available to Help Cover Your Costs NCUA has announced grant programs as part of the 2023 Community Development Revolving Loan Fund, to assist low-income credit unions with providing their members products and services to strengthen their economic security.  Qualified credit unions can apply for up to $10,000.  Applications are accepted now through June… Read more »

May 11, 2023

Resources to Improve your Credit Union’s Cybersecurity Posture!

Resources to Improve your Credit Union’s Cybersecurity Posture!

NCUA Grants Available to Help Cover Your Costs NCUA has announced grant programs as part of the 2023 Community Development Revolving Loan Fund, to assist low-income credit unions with providing their members products and services to strengthen their economic security.  Qualified credit unions can apply for up to $10,000.  Applications are accepted now through June… Read more »

May 2, 2023

Have a question for CU*Answers? Who do you call?

Have a question for CU*Answers?  Who do you call?

At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs.  When you don’t know exactly who to call, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team…. Read more »

Apr 4, 2023

Have a question for CU*Answers? Who do you call?

Have a question for CU*Answers?  Who do you call?

At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs.  When you don’t know exactly who to call, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team…. Read more »

Jan 3, 2023

A Note From the Help Desk: TrendMicro Price Increases

A Note From the Help Desk: TrendMicro Price Increases

ATTENTION CNS MANAGED CLIENTS TrendMicro Price Increases Effective January 1st, 2023, TrendMicro will be implementing global price increases for their products and services.  Prices for Software, SaaS, and Services will be increasing by 5% over their 2022 prices.  Please be advised that if you are purchasing TrendMicro products or services through CU*Answers Network Services, you… Read more »

Dec 16, 2022