Documentation: Tricks of the Trade #11

ATTENTION ONLINE AND SELF PROCESSING CREDIT UNIONS: Documentation: Tricks of the Trade #11 – Tools for New Employees. There is a lot of documentation on our products, but how do you get to what you need quickly? For helpful tips on accessing and using resources available to you, read Documentation: Tricks of the Trade publications!… Read more »

Aug 29, 2012

Mobile Web Banking – A Real Life Preserver!

ATTENTION ONLINE AND SELF PROCESSING CREDIT UNIONS: What would your members need most on a deserted island? Mobile Web Banking to access It’s Me 247 online banking from their mobile device! Because to members, a deserted island could be their college campus that’s hours away from the nearest branch, a business meeting where they’d rather… Read more »

Aug 27, 2012

GOLD Update Tuesday Night – Version 12.1.4

ATTENTION ONLINE CREDIT UNIONS: Please pass this information on to ALL branch locations immediately. Tomorrow night (Tuesday, August 28), you will receive a CU*BASE GOLD update. The version is 12.1.4. Please check on Wednesday morning to make sure you have received your updates. Included in the Release: This release includes minor corrections to a number… Read more »

Aug 27, 2012

Regional Training Events in October

ATTENTION ONLINE AND SELF PROCESSING CREDIT UNIONS: CU*Answers Client Education Team invites you to the following training sessions (choose one as they both have the same agenda): South Dakota Regional Training Event, Wednesday, October 17, 9-4 PM ET, Register Wisconsin Regional Training Event, Wednesday, October 24, 9-4 PM ET, Register The training events will be… Read more »

Aug 27, 2012

Fiserv EasyPay 8/25 Migration – MNSERV 22

ATTENTION CREDIT UNIONS USING FISERV EASYPAY BILL PAYMENT: This is important information for your CEO/EasyPay Manager. Additional Fiserv Bill Payment Migration Details: In our efforts to finalize the migration tasks, we have found it necessary to request your credit union staff not perform any bill payment maintenance through My Personal Banker (MNSERV #22) using the… Read more »

Aug 24, 2012

Text Banking Marketing Tips

ATTENTION ONLINE AND SELF PROCESSING CREDIT UNIONS: A product’s success isn’t about luck. It’s about marketing. Become a part of the success other credit unions have experienced with text banking by marketing the service to members. Try some of these quick and easy tips today! Order an It’s Me 247 Text Banking Grand Opening Kit and… Read more »

Aug 21, 2012

EFT Programming Update August 20

These are the EFT programming updates implemented August 20, 2012. All of these updates are also documented on the SettleMINT EFT site. If you have a question regarding a specific project, please contact settleminteft@cuanswers.com. Project Description What this means to you 32296 Corrected file clean-up for Vantiv daily credit card maintenance files when there is… Read more »

Aug 21, 2012

Instant Card Issue

ATTENTION ONLINE AND SELF PROCESSING CREDIT UNIONS USING INSTANT CARD ISSUE: We have received some questions regarding Instant Card Issue, so we’d like to remind you that since the 12.1 release, in order for staff to issue plastics via Instant Card Issue, the “Instant card issue” box must be checked in CU*BASE. To do so,… Read more »

Aug 21, 2012

Additional Details for Fiserv EasyPay August Migration

ATTENTION CREDIT UNIONS USING FISERV EASYPAY BILL PAYMENT: This is important information for your CEO/EasyPay Manager. Additional Fiserv Bill Payment Migration Details: In our review of the migration tasks, we have found that it will be necessary to disable new enrollments. This will take place on Thursday, August 23, 2012, at 8 PM ET and… Read more »

Aug 16, 2012

Go with CU Mobile Apps!

ATTENTION ONLINE AND SELF PROCESSING CREDIT UNIONS: Searching for a mobile banking app but don’t know where to start? Search no more! Our new development partner for mobile banking apps, CU Mobile Apps, has just the app to meet your members’ needs! And the best part is, you’ll pay the same low monthly rate whether… Read more »

Aug 16, 2012