The West-Michigan based cooperative CUSO, CU*Answers, recently announced that from October through December 2021, 170 courses were coordinated and taught by the Client Services and Education team. Lani Lowing, Education Team Lead added that an additional 89 courses were coordinated for various teams within the organization for a total of 259 classes with 2,320 attendees. […]
“Data Fact” program expands to cuasterisk.com network partners
Asterisk Intelligence, a data analytics team at CU*Answers, has partnered with CU*SOUTH to provide Data Fact email services to the Alabama-based cooperative. “Data Facts” are an outbound email program designed to increase awareness of data driven tools, tactics, and approaches which are available within CU*Answers’ suite of applications. CU*Answers’ Business Intelligence Analysts send Data Fact […]
CU*Answers reaches new milestone with credit score soft pulls
CU*Answers has reached a new milestone in 2021 for updating member’s credit scores in CU*BASE. The Lender*VP Team updated over 2.2 million soft credit scores during the year with over 75 credit unions participating in the program. Credit score analysis continues to be a focus of development in CU*BASE® allowing credit unions to more effectively […]
CU*Answers and Xtend Client News figures for second half of the 2021 calendar year released
CU*Answers, the 100% credit union-owned, data processing CUSO, recently determined the sixth month average send rate for Client News emails sent from July 1 through December 31, 2021. In total, CU*Answers sent out 354, an increase of 6 from the 348 Client News items sent out during the same time frame in 2020. August saw […]
CU*Answers sees strong CTE usage in 2021
The desire to learn via hands-on practice was strong last year. CU*Answers launched three Custom Training Editions (CTEs) for credit unions in 2021. These additions were not done in vain, as clients new and old alike utilized their CTEs frequently, accessing more than 140,000 tools and performing more than 26,000 transactions total. A CTE copies […]
New CU*Answers OnDemand video channel launched
West-Michigan based cooperative CUSO CU*Answers is excited to announce new video channel for CU*Answers’ OnDemand video library, where clients can train at their own convenience. The channel “Continuing Education for New Clients” is specifically designed to assist recent conversions in ongoing education. CU*Answers is a launching point for multimedia information and education and OnDemand is just […]
Transaction pattern change management guide now available on the AuditLink Store
AuditLink, the audit and compliance division of CU*Answers, has developed a change management and data governance methodology for documenting configuration changes. The Transaction Pattern option within the Abnormal Activity Monitoring CU*BASE tool was designed to arm credit unions with a means to identify anomalous account activity daily. “When this new pattern recognition software is configured […]
CU*Answers completes successful board planning session, announces Geoff Johnson has been selected to be new CEO
CU*Answers, the 100% credit union-owned cooperative CUSO, announced that it has completed its annual board planning session, held Aug. 30 – Sept. 1 in Lansing, West Virginia. During the planning session, the board finalized its CEO succession project with the announcement that it has selected current President/COO Geoff Johnson to replace Randy Karnes as CEO […]
CU*Answers announces “Close to Nominations” for 2020 Board of Directors election
Each year CU*Answers, a 100% credit union-owned CUSO, holds an annual election for opportunities to run for a seat on their board of directors. The CUSO has officially closed the nomination process for their 2020 annual stockholder election, which will be held on June 17. The meeting will take place at the JW Marriott in […]
Santa Barbara County Federal Credit Union converts to CU*Answers Item Processing
Santa Barbara County Federal Credit Union (Santa Barbara, CA) recently converted to CU*Answers Item Processing for their Member Check Processing. As a core CU*BASE client of CU*NorthWest, the credit union receives unlimited free member check image copies and free implementation of member check images to It’s Me 247, CU*Answers’ online banking platform! The credit union […]