HA Rollover Event this Weekend (CUAPROD2) – Updates to be Posted on Alerts Page

The following information applies to credit unions operating in time zones that will be impacted by the CUAPROD2 Rollover, which is scheduled to begin on Sunday, November 15th.

Don’t forget: this weekend, we will be testing our ability to redirect CBX core-processing from our production data center to our high-availability (HA) data center. This Rollover event is for the CUAPROD2 environment. Previously, the CUAPROD2 Rollover event was scheduled to begin at 7:00 AM EST on Sunday, November 15th. The Rollover event will still occur on November 15th, but will instead begin at 6:00 AM EST. Once completed, CBX core-processing will be provided from systems at the HA data center for a period of one week.

On Sunday, November 22nd, beginning at 7:00 AM EST, we will perform Rollback procedures to return CBX core-processing to the production data center.

During both the Rollover and Rollback procedures, the following services will be interrupted for approximately 60 to 90 minutes: CBX, CU*Talk audio response, and It’s Me 247 online banking (a splash page will be presented). ATM and credit card transactions will operate in stand-in mode at the switch until systems are back online.

Please note: We will be posting any/all issues related to the HA Rollover event to the Alerts page, compiled into a single alert located here. We will not be sending out any emails regarding individual issues for the HA Rollover. If you encounter any issues during or after the Rollover period, please refer to the Alerts page to see if it is currently a known issue.

Additionally, we will be performing a 24-hour HA Rollover for our Online Banking environment during this period. This Online Banking Rollover is scheduled to begin at 7:00 AM ET on Wednesday, November 18th, with the Rollback slated for 7:00 AM ET the following day, Thursday, November 19th. Users may experience a brief interruption (approx. 5 minutes) at the time of the Rollover and/or Rollback. In the event that there are any issues encountered with the Online Banking Rollover, these will also be communicated via the HA Rollover Alert linked above.

If you’ve not already done so, please ensure that you complete the following connectivity tests prior to the November 15th HA Rollover:

We strongly recommend that credit unions test connectivity to the High Availability CBX servers via the button below. Please be aware: disregarding this connectivity test could result in staff being unable to access CBX during the Rollover.

CUAPROD2 – Test Connectivity to the HA CBX Web Servers

Important: please make sure that the aforementioned connectivity test is completed at each of your branch locations.

Additionally, we strongly encourage that someone at each branch tests connectivity to the HA data center from a CBX workstation. If your credit union has any employees who are working remotely, we recommend asking them to perform the connectivity test as well. Use the links below to complete one or both of the connectivity tests.

Please note that we recently updated these links with additional details for CUAPROD2 clients – please review the instructions carefully to ensure you are performing steps as they relate specifically to the CUAPROD2 environment.

• Test connectivity using the TELNET command by following the instructions in this AnswerBook item: https://kb.cuanswers.com/cuanswers/ext/kbdetail.aspx?kbid=3606
• Test connectivity using the PING command by following the instructions in this AnswerBook item: https://kb.cuanswers.com/cuanswers/consumer/kbdetail.asp?kbid=1930

Please contact the CU*Answers Network Services Help Desk at helpdesk@cuanswers.com if the tests above are unsuccessful.