Virtual Branch Disaster Recovery

Keep Your Credit Union Running During a Disaster

How confident are you that your current disaster recovery plan will meet your objectives? Is your credit union keeping pace with regulatory and industry requirements regarding data availability? CU*Answers Network Services’ Virtual Branch provides a credit union a continuity plan that will provide a strategic and competitive advantage in an environment where you must plan for the unexpected, maintain operations and meet regulatory demands. Virtual Branch offers online credit unions a secure way to keep business open and functional during unexpected circumstances – saving you valuable recovery time and boosting membership confidence that their assets are in the right hands.

Virtual Branch: The Flexibility to Access Critical Information During a Disasterthinking man

Keep Your Credit Union Running

In the event of a disaster, credit unions remain operational with CU*Answers Network Services’ Virtual Branch. CU*Answers Network Services provides clients with the ability to log into their virtual credit union and securely connect back to the network over any high speed internet connection. With Virtual Branch, you don’t need a 3rd party hot-site or other traditional disaster recovery arrangements. Virtual Branch not only provides access to core data processing applications, but also other essential network resources, such as e-mail, files and electronic document repositories.

Virtual Branch Testing FAQ

Develop, Document and Implement a Business Continuity Program

CU*Answers Network Services professionals are on hand to help assist credit unions in creating a disaster recovery plan. Our staff is extremely knowledgeable with both current NCUA regulations and industry practices. We can help identify potential threats, assess their potential impact, assign priorities, and develop planned responses that will create a solid DR and business continuity solution. We know every credit union is different, which is why our solution is designed to develop a series of plans and procedures ensuring that the sustainability of critical processes to your business, partners, and customers are met.

Geographically Distinctive

In accordance with regulations and industry best practices, Virtual Branch provides a geographically distinctive, fully functional disaster recovery and business continuity solution, insulating your credit union from the affects of local or regional disasters.

24/7 Monitoring and Management

As part of Virtual Branch, CU*Answers Network Services provides constant monitoring of online credit unions’ critical information. We also provide an annual disaster recovery/business continuity report which includes review of the DR and business continuity plans, results and documentation of the annual DR test, and all information and services delivered from state of the art SAS 70 certified data centers.

disaster recovery diagram
Updated
June 14, 2018

A Note From the Help Desk: HA Redundancy

A Note From the Help Desk: HA Redundancy

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS HA Redundancy   What Are We Doing? CU*Answers Network Services will begin modifying network configurations in the Yankton, SD/High Availability datacenter, as well as on your CU*Answers managed router to accommodate the new redundant connection. Why Are We Doing This? In CU*Answers’ ongoing efforts to build resiliency and redundancy… Read more »

Jun 12, 2018

A Note From the Help Desk: Planned Network Maintenance

A Note From the Help Desk: Planned Network Maintenance

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Planned Network Maintenance   What Are We Doing? Over the next several months, CU*Answers Network Services will be performing planned maintenance on the connection between our credit unions and our data centers. Why Are We Doing This? This maintenance is necessary to accommodate projected network growth and capacity.  Specifically,… Read more »

Jun 11, 2018

A Note From the Help Desk: Managed Services Firewall Replacement

A Note From the Help Desk: Managed Services Firewall Replacement

ATTENTION NETWORK SERVICES COMPLETE CARE CLIENTS Managed Services Firewall Replacement Network Services will be replacing the managed services firewall on Sunday, June 24, from 12:00 PM to 3:00 PM ET.  During this time, firewalls will be offline in the SonicWALL Global Management System and data collection will be impacted.  No syslog data will be collected… Read more »

Jun 8, 2018

FINAL REMINDER – A Note From the Help Desk: Configuration Changes for iSweep

FINAL REMINDER – A Note From the Help Desk: Configuration Changes for iSweep

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Configuration Changes for iSweep Microsoft has released the an update that  no longer allows a user to connect to a remote share by using guest credentials by default, even if the remote server requests guest credentials. CU*Answers Network Services has determined that this update causes Windows 10 workstations to… Read more »

May 29, 2018

The Deadline is Approaching! A Note From the Help Desk: Configuration Changes for iSweep

The Deadline is Approaching!  A Note From the Help Desk: Configuration Changes for iSweep

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Configuration Changes for iSweep Microsoft has released the an update that  no longer allows a user to connect to a remote share by using guest credentials by default, even if the remote server requests guest credentials. CU*Answers Network Services has determined that this update causes Windows 10 workstations to… Read more »

May 17, 2018

View the Network Services Solutions Available on the CU*Answers Store Today!

View the Network Services Solutions Available on the CU*Answers Store Today!

CU*Answers Network Services announces a NEW and FASTER way to order hardware and services in our online store! If you are looking to update your branch’s printers, scanners, signature capture devices, or other hardware, or if you are interested in any of our Managed Services, these are now available for quick and easy online ordering… Read more »

May 10, 2018

Don’t Forget – A Note From the Help Desk: Configuration Changes for iSweep

Don’t Forget – A Note From the Help Desk: Configuration Changes for iSweep

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Configuration Changes for iSweep Microsoft has released the an update that  no longer allows a user to connect to a remote share by using guest credentials by default, even if the remote server requests guest credentials. CU*Answers Network Services has determined that this update causes Windows 10 workstations to… Read more »

May 10, 2018

Don’t Forget – A Note From the Help Desk: Configuration Changes for iSweep

Don’t Forget – A Note From the Help Desk: Configuration Changes for iSweep

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Configuration Changes for iSweep Microsoft has released the an update that  no longer allows a user to connect to a remote share by using guest credentials by default, even if the remote server requests guest credentials. CU*Answers Network Services has determined that this update causes Windows 10 workstations to… Read more »

Apr 24, 2018