Virtual Branch Disaster Recovery

Keep Your Credit Union Running During a Disaster

How confident are you that your current disaster recovery plan will meet your objectives? Is your credit union keeping pace with regulatory and industry requirements regarding data availability? CU*Answers Network Services’ Virtual Branch provides a credit union a continuity plan that will provide a strategic and competitive advantage in an environment where you must plan for the unexpected, maintain operations and meet regulatory demands. Virtual Branch offers online credit unions a secure way to keep business open and functional during unexpected circumstances – saving you valuable recovery time and boosting membership confidence that their assets are in the right hands.

Virtual Branch: The Flexibility to Access Critical Information During a Disasterthinking man

Keep Your Credit Union Running

In the event of a disaster, credit unions remain operational with CU*Answers Network Services’ Virtual Branch. CU*Answers Network Services provides clients with the ability to log into their virtual credit union and securely connect back to the network over any high speed internet connection. With Virtual Branch, you don’t need a 3rd party hot-site or other traditional disaster recovery arrangements. Virtual Branch not only provides access to core data processing applications, but also other essential network resources, such as e-mail, files and electronic document repositories.

Virtual Branch Testing FAQ

Develop, Document and Implement a Business Continuity Program

CU*Answers Network Services professionals are on hand to help assist credit unions in creating a disaster recovery plan. Our staff is extremely knowledgeable with both current NCUA regulations and industry practices. We can help identify potential threats, assess their potential impact, assign priorities, and develop planned responses that will create a solid DR and business continuity solution. We know every credit union is different, which is why our solution is designed to develop a series of plans and procedures ensuring that the sustainability of critical processes to your business, partners, and customers are met.

Geographically Distinctive

In accordance with regulations and industry best practices, Virtual Branch provides a geographically distinctive, fully functional disaster recovery and business continuity solution, insulating your credit union from the affects of local or regional disasters.

24/7 Monitoring and Management

As part of Virtual Branch, CU*Answers Network Services provides constant monitoring of online credit unions’ critical information. We also provide an annual disaster recovery/business continuity report which includes review of the DR and business continuity plans, results and documentation of the annual DR test, and all information and services delivered from state of the art SAS 70 certified data centers.

disaster recovery diagram
Updated
June 14, 2018

A Note From the Help Desk: SonicWall Global Management System Maintenance

A Note From the Help Desk: SonicWall Global Management System Maintenance

ATTENTION NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS SonicWALL Global Management System Maintenance What Are We Doing? We will be performing an upgrade to the server that our SonicWall Global Management System (SGMS) operates on. Why Are We Doing This? We are performing this upgrade to ensure the continued reliable operation of the SonicWall Global Management System…. Read more »

May 12, 2020

A Note From the Help Desk: Remote Monitoring and Management System Upgrades

A Note From the Help Desk: Remote Monitoring and Management System Upgrades

ATTENTION NETWORK SERVICES MANAGED SERVICES CLIENTS CU*Answers Service Announcement: Remote Monitoring and Management System Patch and Server Upgrades What Are We Doing? We are applying the latest upgrades to the CU*Answers Network Services Remote Monitoring and Management System and migrating the system to new server hardware. Why Are We Doing This? The Remote Monitoring and… Read more »

May 6, 2020

Resources to Secure Your Work from Home Staff!

Resources to Secure Your Work from Home Staff!

NCUA Grants Available to Help Cover Your Costs NCUA has announced grant programs in response to the COVID-19 pandemic to assist federally insured, low-income designated credit unions cover the costs associated with moving operations to remote locations. Qualified credit unions can apply for up to $10,000. Applications are accepted now through May 22 and are… Read more »

Apr 24, 2020

We’re Here When You Need Us – Client Services and Network Services

We’re Here When You Need Us – Client Services and Network Services

At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs.  Even as headlines change and new information is delivered frequently, CU*Answers is here to support our clients.  We are committed to keeping our daily operations running smooth as usual, and… Read more »

Apr 14, 2020

Reminder – A Note From the Help Desk: Kaseya Remote Monitoring and Management System Server Upgrade

Reminder – A Note From the Help Desk: Kaseya Remote Monitoring and Management System Server Upgrade

What Are We Doing? We are migrating the Kaseya Remote Monitoring and Management (RMM) System to new server hardware. Why Are We Doing This? The Remote Monitoring and Management System has become a key tool for oversight of client systems and networks.  To expand on existing capabilities, we’ve made a major investment in the infrastructure… Read more »

Feb 20, 2020

A Note From the Help Desk: Kaseya Remote Monitoring and Management System Server Upgrade

A Note From the Help Desk: Kaseya Remote Monitoring and Management System Server Upgrade

What Are We Doing? We are migrating the Kaseya Remote Monitoring and Management (RMM) System to new server hardware. Why Are We Doing This? The Remote Monitoring and Management System has become a key tool for oversight of client systems and networks.  To expand on existing capabilities, we’ve made a major investment in the infrastructure… Read more »

Feb 14, 2020

Have a question for CU*Answers? Who do you call?

Have a question for CU*Answers?  Who do you call?

At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs.  When you don’t know exactly who to call, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team…. Read more »

Jan 20, 2020