Virtual Branch Disaster Recovery

Keep Your Credit Union Running During a Disaster

How confident are you that your current disaster recovery plan will meet your objectives? Is your credit union keeping pace with regulatory and industry requirements regarding data availability? CU*Answers Network Services’ Virtual Branch provides a credit union a continuity plan that will provide a strategic and competitive advantage in an environment where you must plan for the unexpected, maintain operations and meet regulatory demands. Virtual Branch offers online credit unions a secure way to keep business open and functional during unexpected circumstances – saving you valuable recovery time and boosting membership confidence that their assets are in the right hands.

Virtual Branch: The Flexibility to Access Critical Information During a Disasterthinking man

Keep Your Credit Union Running

In the event of a disaster, credit unions remain operational with CU*Answers Network Services’ Virtual Branch. CU*Answers Network Services provides clients with the ability to log into their virtual credit union and securely connect back to the network over any high speed internet connection. With Virtual Branch, you don’t need a 3rd party hot-site or other traditional disaster recovery arrangements. Virtual Branch not only provides access to core data processing applications, but also other essential network resources, such as e-mail, files and electronic document repositories.

Virtual Branch Testing FAQ

Develop, Document and Implement a Business Continuity Program

CU*Answers Network Services professionals are on hand to help assist credit unions in creating a disaster recovery plan. Our staff is extremely knowledgeable with both current NCUA regulations and industry practices. We can help identify potential threats, assess their potential impact, assign priorities, and develop planned responses that will create a solid DR and business continuity solution. We know every credit union is different, which is why our solution is designed to develop a series of plans and procedures ensuring that the sustainability of critical processes to your business, partners, and customers are met.

Geographically Distinctive

In accordance with regulations and industry best practices, Virtual Branch provides a geographically distinctive, fully functional disaster recovery and business continuity solution, insulating your credit union from the affects of local or regional disasters.

24/7 Monitoring and Management

As part of Virtual Branch, CU*Answers Network Services provides constant monitoring of online credit unions’ critical information. We also provide an annual disaster recovery/business continuity report which includes review of the DR and business continuity plans, results and documentation of the annual DR test, and all information and services delivered from state of the art SAS 70 certified data centers.

disaster recovery diagram
Updated
June 14, 2018

If you don’t want November 12 to be a really bad day, take action NOW!

If you don’t want November 12 to be a really bad day, take action NOW!

The deadline to complete the necessary upgrades to IBM iAccess and LegaSuite is almost here!  These updates are required for all CU*Answers clients, in order to keep workstations up to date with currently-supported software.  The updates will need to be applied to all of your CU*BASE workstations. Don’t wait – make sure you complete these… Read more »

Nov 2, 2018

Forgetting Something? Complete These Upgrades Today!

Forgetting Something?  Complete These Upgrades Today!

Don’t forget to complete the necessary upgrades to both IBM iAccess and LegaSuite!  These new versions are required for all CU*Answers clients, in order to keep workstations up to date with currently-supported software.  It is important that you complete these updates as soon as possible – the November 11 deadline is almost here!  If this… Read more »

Nov 2, 2018

Don’t Snooze on the Client Access and LegaSuite Upgrades!

Don’t Snooze on the Client Access and LegaSuite Upgrades!

Don’t forget to complete the necessary upgrades to IBM iAccess and LegaSuite!  These updates are required for all CU*Answers clients, in order to keep workstations up to date with currently-supported software.  The updates will need to be applied to all of your CU*BASE workstations, and must be completed by November 11, 2018.  Don’t wait –… Read more »

Nov 2, 2018

Don’t Let the Deadline Pass By – Complete Your Upgrades Today!

Don’t Let the Deadline Pass By – Complete Your Upgrades Today!

Don’t forget to complete your upgrades to two critical software programs installed on all of your CU*BASE workstations: IBM iAccess (used for print sessions) and LegaSuite (the client software that runs CU*BASE GOLD).  These updates are required for all CU*Answers clients, in order to keep workstations up to date with currently-supported software.  Don’t wait –… Read more »

Nov 2, 2018

A Note From the Help Desk: GoAnywhere Maintenance

A Note From the Help Desk: GoAnywhere Maintenance

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS GoAnywhere Maintenance What Are We Doing? We will be upgrading our GoAnywhere server. Why Are We Doing It? We are performing improvements to our network in order to improve system reliability and functionality. When Are We Doing This? This upgrade is scheduled for Wednesday, October 10, at 12:01 AM… Read more »

Oct 2, 2018

Don’t Forget! Complete Your Client Access & LegaSuite Upgrades Today!

Don’t Forget!  Complete Your Client Access & LegaSuite Upgrades Today!

Has your credit union completed the necessary upgrades for IBM iAccess and LegaSuite?  These updates are required for all CU*Answers clients, in order to keep workstations up to date with currently-supported software.  The updates will need to be applied to all of your CU*BASE workstations, and must be completed by November 11, 2018.  Don’t wait… Read more »

Nov 2, 2018

A Note From the Help Desk: Firewall Management System Maintenance

A Note From the Help Desk: Firewall Management System Maintenance

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Firewall Management System Maintenance What Are We Doing? We are upgrading our Firewall Management System (https://sgms.cuanswers.com) to the latest release. Why Are We Doing It? We are performing this upgrade to our network to stay current with vendor system releases and meet our commitment to continuously improve system reliability… Read more »

Sep 20, 2018

Don’t Snooze on the Client Access and LegaSuite Upgrades!

Don’t Snooze on the Client Access and LegaSuite Upgrades!

Don’t forget to complete the necessary upgrades to IBM iAccess and LegaSuite!  These updates are required for all CU*Answers clients, in order to keep workstations up to date with currently-supported software.  The updates will need to be applied to all of your CU*BASE workstations, and must be completed by November 11, 2018.  Don’t wait –… Read more »

Nov 2, 2018

A Note From the Help Desk: Microsoft September Security Update Notice

A Note From the Help Desk: Microsoft September Security Update Notice

ATTENTION NETWORK SERVICES COMPLETE CARE CLIENTS Microsoft September Security Update Notice After reviewing the September Microsoft patches, Network Services has decided to delay the application of Microsoft update KB4457144 for Windows Server 2008 R2 and Windows 7 only, on our Complete Care customer’s systems.  Other operating system versions will still be updated according to our… Read more »

Sep 12, 2018