Asset Management, Monitoring and Reporting

You invested in your IT infrastructure and rely on its performance, security and reliability. CU*Answers Network Services’ services not only ensures you have a qualified team ready to service this critical asset but also the real time data to ensure it’s being done on time, when needed, using the most advanced network asset tracking and performance monitoring.

Security Assurancesecurity computer screen

Reduced Risk

  • Baseline security scanning to detect security holes.
  • Continuous monitoring for viruses, worms, spam ware, and other malware.
  • Automated verification of data backup completion and identification of any failed backups.

Preventative Maintenancemaintenance computer screen

  • Automated delivery of two preventative services.
  • Up-to-date security patches for your desktops and servers and identification of failed or missing patches.
  • Comprehensive server health reports for all servers.

Package Offer

These services are included at no extra charge for all server management agreements.

  • monitoring computer screenContinuous Monitoring 24/7
  • Asset Management
  • Security Assurance
  • Preventative Maintenance
  • Weekly and On-Demand Reports
  • Quarterly Business Reviews

Asset Management

asset management computer screenValuable Asset-based Control

  • Complete summary of hardware and software.
  • Comprehensive detail of all hardware and software asset inventories.
  • Up-to-date warranty status information.
  • Identification of unauthorized software.

Annual Business Review

Our network service program includes an Annual Business Review with your organization.

planning documents

Prior to each Annual Business Review, CU*Answers Network Services audits all alerts and reports generated over the preceding year and prepare a comprehensive analysis of our findings as well as demonstrate areas of cost savings, increased performance, any security vulnerabilities and over all health assessment of your network.

These meetings are designed to help ensure that we:

  • Are aligned with your IT business goals and address any changes as they occur.
  • Present all the reports we have captured over the past quarter – ensuring you understand its overall impact to your business.

Our ABR summary and reports include:

  • Executive Summary
  • Website Monitoring
  • Windows Server Health
  • Work Completed Summary
  • Site Performance
  • Patch Status Detail
  • Site Health
  • Server Health
  • MBSA and Patch Summary
  • Asset Inventory
  • Device Performance
  • Site Performance
  • Website Performance

We review and update you on all the work completed in the last quarter and discuss project(s) in progress. CU*Answers Network Services will help identify IT solutions that address existing and future IT requirements allowing you to ultimately make informed financial decisions.

  • By analyzing network device alerts, pre-failure indicators, performance benchmarks and security issues, preventative maintenance opportunities are identified.
  • Includes all systems, network devices, as well as website performance.
  • Weekly reports provided and reviewed by CU*Answers Network Services.
  • Free report analysis and audit assistance.
  • Centralized monitoring network housed in our state-of-the-art data centers.

example executive summary24/7 Monitoring, Alerting and Reporting

Our proactive monitoring and alerting identifies, tracks and reports on issues effecting the security, performance and reliability of your IT.

example central dashboard
Updated
June 19, 2018

A Note From the Help Desk: Extra Complete Care Weekly Report

A Note From the Help Desk: Extra Complete Care Weekly Report

ATTENTION NETWORK SERVICES COMPLETE CARE CLIENTS Extra Complete Care Weekly Report   What Is Happening? Network Services is optimizing the report schedules for all Complete Care Clients.  You will be receiving a second copy of the report that you can simply discard.  Your normal Complete Care Weekly Report will continue to be sent out each… Read more »

Apr 19, 2018

Reminder – A Note From the Help Desk: Configuration Changes for iSweep

Reminder – A Note From the Help Desk: Configuration Changes for iSweep

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Configuration Changes for iSweep Microsoft has released the an update that  no longer allows a user to connect to a remote share by using guest credentials by default, even if the remote server requests guest credentials. CU*Answers Network Services has determined that this update causes Windows 10 workstations to… Read more »

Apr 12, 2018

Reminder – A Note From the Help Desk: Configuration Changes for iSweep

Reminder – A Note From the Help Desk: Configuration Changes for iSweep

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Configuration Changes for iSweep Microsoft has released the an update that  no longer allows a user to connect to a remote share by using guest credentials by default, even if the remote server requests guest credentials. CU*Answers Network Services has determined that this update causes Windows 10 workstations to… Read more »

Mar 29, 2018

Alpena Community Credit Union completes Complete Care Essentials project

Alpena Community Credit Union recently moved to Complete Care Essentials under the direction of the CU*Answers Network Services team. Complete Care Essentials is designed around the same principle as the all-inclusive Complete Care offering but utilizes a one-size delivery of essential services using private and public cloud technologies. “Working with their network team was easy […]

Mar 22, 2018

Reminder – A Note From the Help Desk: Configuration Changes for iSweep

Reminder – A Note From the Help Desk: Configuration Changes for iSweep

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Configuration Changes for iSweep Microsoft has released the an update that  no longer allows a user to connect to a remote share by using guest credentials by default, even if the remote server requests guest credentials. CU*Answers Network Services has determined that this update causes Windows 10 workstations to… Read more »

Mar 16, 2018

Valley Oak Credit Union completes Complete Care migration

Located in Three Rivers, California, Valley Oak Credit Union has chosen CU*Answers Network Services (CNS) as their managed technology partner, utilizing the Complete Care management services offering. Network Services partnered with CU*Northwest to complete the project. Complete Care service is specifically focused on the unique needs of credit unions and encompasses both day-to-day operational and […]

Mar 13, 2018