Asset Management, Monitoring and Reporting

You invested in your IT infrastructure and rely on its performance, security and reliability. CU*Answers Network Services’ services not only ensures you have a qualified team ready to service this critical asset but also the real time data to ensure it’s being done on time, when needed, using the most advanced network asset tracking and performance monitoring.

Security Assurancesecurity computer screen

Reduced Risk

  • Baseline security scanning to detect security holes.
  • Continuous monitoring for viruses, worms, spam ware, and other malware.
  • Automated verification of data backup completion and identification of any failed backups.

Preventative Maintenancemaintenance computer screen

  • Automated delivery of two preventative services.
  • Up-to-date security patches for your desktops and servers and identification of failed or missing patches.
  • Comprehensive server health reports for all servers.

Package Offer

These services are included at no extra charge for all server management agreements.

  • monitoring computer screenContinuous Monitoring 24/7
  • Asset Management
  • Security Assurance
  • Preventative Maintenance
  • Weekly and On-Demand Reports
  • Quarterly Business Reviews

Asset Management

asset management computer screenValuable Asset-based Control

  • Complete summary of hardware and software.
  • Comprehensive detail of all hardware and software asset inventories.
  • Up-to-date warranty status information.
  • Identification of unauthorized software.

Annual Business Review

Our network service program includes an Annual Business Review with your organization.

planning documents

Prior to each Annual Business Review, CU*Answers Network Services audits all alerts and reports generated over the preceding year and prepare a comprehensive analysis of our findings as well as demonstrate areas of cost savings, increased performance, any security vulnerabilities and over all health assessment of your network.

These meetings are designed to help ensure that we:

  • Are aligned with your IT business goals and address any changes as they occur.
  • Present all the reports we have captured over the past quarter – ensuring you understand its overall impact to your business.

Our ABR summary and reports include:

  • Executive Summary
  • Website Monitoring
  • Windows Server Health
  • Work Completed Summary
  • Site Performance
  • Patch Status Detail
  • Site Health
  • Server Health
  • MBSA and Patch Summary
  • Asset Inventory
  • Device Performance
  • Site Performance
  • Website Performance

We review and update you on all the work completed in the last quarter and discuss project(s) in progress. CU*Answers Network Services will help identify IT solutions that address existing and future IT requirements allowing you to ultimately make informed financial decisions.

  • By analyzing network device alerts, pre-failure indicators, performance benchmarks and security issues, preventative maintenance opportunities are identified.
  • Includes all systems, network devices, as well as website performance.
  • Weekly reports provided and reviewed by CU*Answers Network Services.
  • Free report analysis and audit assistance.
  • Centralized monitoring network housed in our state-of-the-art data centers.

example executive summary24/7 Monitoring, Alerting and Reporting

Our proactive monitoring and alerting identifies, tracks and reports on issues effecting the security, performance and reliability of your IT.

example central dashboard
Updated
June 19, 2018

A Note From the Help Desk: HA Redundancy

A Note From the Help Desk: HA Redundancy

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS HA Redundancy   What Are We Doing? CU*Answers Network Services will begin modifying network configurations in the Yankton, SD/High Availability datacenter, as well as on your CU*Answers managed router to accommodate the new redundant connection. Why Are We Doing This? In CU*Answers’ ongoing efforts to build resiliency and redundancy… Read more »

Jun 12, 2018

A Note From the Help Desk: Planned Network Maintenance

A Note From the Help Desk: Planned Network Maintenance

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Planned Network Maintenance   What Are We Doing? Over the next several months, CU*Answers Network Services will be performing planned maintenance on the connection between our credit unions and our data centers. Why Are We Doing This? This maintenance is necessary to accommodate projected network growth and capacity.  Specifically,… Read more »

Jun 11, 2018

A Note From the Help Desk: Managed Services Firewall Replacement

A Note From the Help Desk: Managed Services Firewall Replacement

ATTENTION NETWORK SERVICES COMPLETE CARE CLIENTS Managed Services Firewall Replacement Network Services will be replacing the managed services firewall on Sunday, June 24, from 12:00 PM to 3:00 PM ET.  During this time, firewalls will be offline in the SonicWALL Global Management System and data collection will be impacted.  No syslog data will be collected… Read more »

Jun 8, 2018

FINAL REMINDER – A Note From the Help Desk: Configuration Changes for iSweep

FINAL REMINDER – A Note From the Help Desk: Configuration Changes for iSweep

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Configuration Changes for iSweep Microsoft has released the an update that  no longer allows a user to connect to a remote share by using guest credentials by default, even if the remote server requests guest credentials. CU*Answers Network Services has determined that this update causes Windows 10 workstations to… Read more »

May 29, 2018

The Deadline is Approaching! A Note From the Help Desk: Configuration Changes for iSweep

The Deadline is Approaching!  A Note From the Help Desk: Configuration Changes for iSweep

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Configuration Changes for iSweep Microsoft has released the an update that  no longer allows a user to connect to a remote share by using guest credentials by default, even if the remote server requests guest credentials. CU*Answers Network Services has determined that this update causes Windows 10 workstations to… Read more »

May 17, 2018

View the Network Services Solutions Available on the CU*Answers Store Today!

View the Network Services Solutions Available on the CU*Answers Store Today!

CU*Answers Network Services announces a NEW and FASTER way to order hardware and services in our online store! If you are looking to update your branch’s printers, scanners, signature capture devices, or other hardware, or if you are interested in any of our Managed Services, these are now available for quick and easy online ordering… Read more »

May 10, 2018

Don’t Forget – A Note From the Help Desk: Configuration Changes for iSweep

Don’t Forget – A Note From the Help Desk: Configuration Changes for iSweep

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Configuration Changes for iSweep Microsoft has released the an update that  no longer allows a user to connect to a remote share by using guest credentials by default, even if the remote server requests guest credentials. CU*Answers Network Services has determined that this update causes Windows 10 workstations to… Read more »

May 10, 2018

Don’t Forget – A Note From the Help Desk: Configuration Changes for iSweep

Don’t Forget – A Note From the Help Desk: Configuration Changes for iSweep

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Configuration Changes for iSweep Microsoft has released the an update that  no longer allows a user to connect to a remote share by using guest credentials by default, even if the remote server requests guest credentials. CU*Answers Network Services has determined that this update causes Windows 10 workstations to… Read more »

Apr 24, 2018