Jump In the Beta Pool

So what’s the difference between beta and “active” beta?
This page describes traditional beta testing for software prior to full implementation to all clients. Active beta is a whole different animal that lets us release live software in the field, for everyone to test over an extended period. Learn more about Active Beta

Does your credit union like to be in on the ground floor of new tools and ideas?

Have you got the kind of team that dives into new software with enthusiasm?

Are you an early adopter just chomping at the bit to get at that next new software feature?

Earn CollabRebate $$ for beta-testing!

If you’re willing to help us test other new tools at the same time, you just might get your wish.

We’re always on the lookout for credit unions willing to participate in the beta-test period for major CU*BASE software releases. If your credit union would like be in the pool considered for beta testing new features and enhancements, we need you!

Specific Requirements for the Next Release

Beta Test Begins Full Release to Online CUs Teams Affected Most
21.10 August 22, 2021 October 3, 2021
  • Data analysts, Teller/Member Service, EFT, Lending, and Back Office
CollabRebate for Beta Test: $3,000
Beta CUs selected:  Kellogg Community CU, Department of Labor FCU, Partnership Financial CU, The Finest FCU

 

Team or Criteria  Eligible Reason
Xtend Shared Branch Participants No CUs using Xtend Shared Branching are not able to participate in this beta.
CUs with shared employee arrangements with other CUs * It is not possible for a CU in a shared employee arrangement to participate in a beta-test unless all parties in that arrangement also agree to participate in the beta. Other eligibility rules also apply.
Co-Op (National) Shared Branching Participants Yes CUs using Co-Op Shared Branching may be able to participate in this beta.
Data Analysts We are always interested in data analyst teams that want to test new dashboards, feature enhancements, and VAT upgrades with each release. This release contains updates to the Online Banking Activity Analysis and Indirect Loan Dashboards.
Teller/Member Service This release contains updates to Xpress Teller screens, including a new method to edit member IDs (Xpress Teller only), search capabilities in Tracker Review inquiry, and more.
EFT This release contains projects to begin building Merchant Category Code group configurations (for future enhancements), as well as card randomization.
Lending This release contains updates to allow for storing loan disbursement instructions, as well as member-elected skip pay for credit cards, and a new HMDA database.
Back Office We are interested in teams that would like to test non-return fees by origin code, adjusted ANR scoring, and enhancements to Employee Audit reports (Audit). Also included in this release is the ACH on-demand option to differentiate fees between online banking and those done via phone.

See a list of projects planned for this release

Feedback From Recent Beta-Tests

How to Earn the Beta-Test CollabRebate

CollabRebateTo increase the effectiveness of our beta-test process, we need as many eligible CUs in our beta pool as possible. We recognize that beta-testing is an added challenge for your busy teams, and we also know how important a good beta-test is for the success of our releases with all of our clients. So we’re putting our money where our mouth is by offering a CollabRebate reward for active beta-test participants.

  • How much money are we talking? For each of our 2-3 major releases per year, we’ll offer between $2,500 and $5,000 per beta-test CU. The amount will be determined prior to the release according to the number of projects and relative complexity of the release.  For example, for a recent release we offered a beta-test CollabRebate of up to $3,000.
  • What do you mean, “up to?” If your credit union actively participates in the beta by staying in contact with our teams and completing the necessary feedback forms, we’ll award the full amount. (In the past we have had credit unions start off with a bang then back out partway through the test period, so we do reserve the right to adjust the amount if appropriate, based on a credit union’s actual participation.)
  • What do we have to do? You’ll need to agree to the rules and tasks outlined below, including completing our feedback form and returning it to our QC team within 1 week after the end of the beta test.
  • Can anyone be a beta? Not every release can be beta-tested by every credit union, so first check the requirements to see if you are eligible. And while we do want multiple beta test sites, we need to keep the project manageable. So we reserve the right to choose the final selection of beta CUs for each release.
  • When will I know I am in the beta? We will make the announcement on the Wednesday three weeks prior to the beta test start date. You will contacted immediately by our QC team to arrange for your training web conference a week or two prior to the beta release.
  • What if I can’t gear up my team that quickly? Then perhaps beta-testing is not right for your credit union. The reality of our development track is that software releases move very rapidly. Our beta credit unions need to be able to hit the ground running. But rest assured we are behind you every step of the way and you will receive targeted, one-on-one support during the beta period. And don’t forget that CollabRebate waiting for you when you hit the finish line!

…keep reading to learn about what you’ll be committing to, and what you’ll get as a beta-tester.

Updated
September 14, 2021

Statement Changes Coming Soon

Statement Changes Coming Soon

ATTENTION STATEMENT PROCESSING CONTACT Your statement vendor was recently notified of statement changes coming soon.  The first communication, which detailed changes that will impact mortgage statements, was delivered on July 13th.  The second communication detailed changes that will impact credit card statements and was delivered on August 30th. Samples of both notifications were attached to… Read more »

Sep 2, 2021

Reminder: The Next HA Rollover is Coming September 12th – We Need You to Perform a Connectivity Test!

Reminder: The Next HA Rollover is Coming September 12th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center.  The next HA rollover is scheduled for Sunday, September 12th. This rollover will occur over a two-week period, enabling support teams to perform planned network maintenance at the primary production data center without… Read more »

Sep 2, 2021

Changes to Bill Pay in the New Online Banking for Credit Unions Using the Fiserv SSO

Changes to Bill Pay in the New Online Banking for Credit Unions Using the Fiserv SSO

This summer, we will be debuting a completely new look-and-feel and user experience for It’s Me 247 desktop and mobile web banking!  This new version of online banking combines both the desktop and mobile versions into a single design that works on every device, whether you are using your phone, tablet or home computer!  This… Read more »

Sep 2, 2021

Register for Asterisk Intelligence Week at CU*Answers

Register for Asterisk Intelligence Week at CU*Answers

Join the Asterisk Intelligence team for one or more sessions in the September Asterisk Intelligence Week! Options include both skills and strategy sessions! During the event, participants will review and discuss data analytics, data management, and data warehousing solutions and strategies. Also available by popular demand is an entire day of tactical skills instruction on… Read more »

Sep 2, 2021

Abnormal Activity Monitoring for Transaction Patterns – Using The Tools You Own to Mitigate Risk

Abnormal Activity Monitoring for Transaction Patterns – Using The Tools You Own to Mitigate Risk

The FFIEC and CFPB are urging credit unions to identify and monitor high-risk activity amongst their member base.  The transaction pattern option within the Abnormal Activity Monitoring CU*BASE tool was designed to assist credit unions with meeting that requirement.  These patterns need to be configured specific to your credit union, as each credit union has… Read more »

Sep 1, 2021