We know that this has been a challenging week for some of your teams, and we can’t thank you enough for your patience and cooperation as we continue to refine and adjust issues as they arise. In fact, the volume and activity we’ve been seeing these past couple of weeks have allowed us to test… Read more »
As we move into the 2026 calendar year with MACO, we are asking our credit unions to select their order options. Please note that the 2026 prepay cost for MACO is $2.00/user. Your credit union can select if you would rather: Prepay for a set number of licenses for the 2026 calendar year True-up at… Read more »
As we hinted at during the 2025 CU*Answers Leadership Conference, the Developer’s Help Desk (DHD) has a new name. The team will now be known as Custom Services! Although the team has a new name, Custom Services will remain your go-to for all custom related solutions, including vendor integrations, data floods, custom fee programs, single… Read more »
As part of the 25.10 release, we will be separating the PIN reset feature for CU*Talk from the password reset feature for online banking. As of October 12th, resetting audio banking PINs for members will be performed using Tool #1072, which can also be accessed via the new shortcut, ARUPIN. An important note for security… Read more »
On October 14, 2025, Microsoft will cease mainline support for Windows 10. They will no longer provide free security updates, feature improvements, or technical support for Windows 10 PCs and laptops. As of 10/14/25, CNS support for all Windows 10 workstations, even those with security update entitlement licensing, will be considered best effort. This means:… Read more »
We are aware of FinCEN’s Section 2313a order to cease any and all transmittals of funds to/from CIBanco, Intercam Banco, and Vector Casa de Bolsa financial institutions starting October 20, 2025. While CBX has several block list functions available, we do not have adequate data to automatically scan for and block transactions to/from these institutions… Read more »
We typically ask for beta volunteers from our general pool of credit unions. However, this release has several projects that require our beta credit unions to have specific programs already in place. The following credit unions were selected to beta test the CBX and CU*BASE GOLD 25.10 coming in October: Frankenmuth Credit Union Thornapple Credit… Read more »
On July 1st, 2025, CU*Answers will update the check deposit automatic next-day release amount from $225 to $275 in order to remain in compliance with adjustments to Reg CC amounts. As we make this change to remain in compliance, please note there are items that may need to be updated by your credit union. The list… Read more »
Check out these 9 videos to learn how your credit union can utilize various features of AnswerBook! Have new employees who are not familiar with AnswerBook? Click here to show them an overview video that discusses the benefits of using AnswerBook and details how questions are submitted and passed along to appropriate teams here at… Read more »
Take a look back at some important topics from the second half of May 2025: Important Details on the Entrust Integrated Solution Tips from Lender*VP: Recommendations for Credit Unions that Utilize 1Click Offers Join Us for the 2025 CU*Answers Leadership Conference! Take a Look at the CU*Answers University Courses for June! Check Out the Lender*VP… Read more »
With the 1Click Autopilot program, you can hire the Lender*VP team to process your 1Click offers for you! Let us do the query work and push out those offers into online banking on the date you specify with your chosen offer type! To learn more, click the button below. Learn More
CU*Answers University Week is coming January 26 – 29! Register for our most timely and relevant courses condensed into one week – each course is FREE to attend. Use the button below to register now! Register Now
A new way to interact with your CUSO and your peers. This new series will take traditional focus groups to a whole new level. Learn More
