Rescheduled: The Next Online Banking Rollover is Coming 2/18

Last week, we announced a postponement to our upcoming Rollover for It’s Me 247 online/mobile banking (OLB) and BizLink 247 online banking for business.

The rollover event has since been rescheduled to begin on Wednesday, February 18th at 6:00 AM ET (3:00 AM PT) and will conclude on Thursday, February 19th at 6:00 AM ET (3:00 AM PT). During this period, online and mobile banking will run live on servers at our Las Vegas data center. This 24-hour exercise will allow teams the time to test functionality of the online/mobile applications on the secondary servers and identify any issues to be resolved in an effort to maintain a high level of preparedness.

As a reminder, The OLB Rollover is different from our CU*BASE/CBX HA Rollover in that it primarily involves a basic DNS change to point It’s Me 247 traffic to web servers at the secondary data center. As a result, any interruption will be very brief (approximately 5 minutes) for most users, and will not impact other CU*BASE/CBX applications. The Rollover will involve all credit unions within the cuasterisk.com network who use online and mobile banking provided by CU*Answers. This OLB Rollover test is performed on an annual basis with a report published shortly after the conclusion.

While we expect most online banking applications to function properly, there is a possibility that some third-party integrations may not be able to connect to their respective vendor(s) from the Las Vegas network. We need your help identifying and reporting these, so that we can engage with the vendor(s) for resolution. If your credit union encounters any issues with third-party integrations during the rollover period, please reach out to the Client Services team.

Stay tuned for additional announcements as we get closer to the Rollover event date.