Denying a Loan Request
Need a quick way to show your staff how to deny a loan request in CU*BASE and print a denial notice? Refer them to this video!
Check out our entire collection of video tutorials in the Show Me the Steps Video Library!
Related News
June Owner’s View Monthly Recap
Check out recent programming changes in the June 2025 edition of the Owner’s View Monthly Recap! Open the Owner’s View Monthly Recap The Owner’s View Monthly Recap is designed to keep you informed of feature improvements, vendor enhancements, and other changes to CU*BASE and accompanying core-software products. Read previous editions of the Owner’s View Monthly Recap… Read more »
Join Us for a Conversation on Imaging – CU*Forms Swap Event
Join CU*Answers Imaging Solutions for our very first CU*Forms Swap Event! We invite you to collaborate and chat about CU*Forms processes, and share your forms with other credit unions! Topics of discussion will include: What forms do you use for your processes? What forms providers does everyone use? Are there processes that your credit union has… Read more »
BizLink 247 – Designed for the Unique Needs of Business Members
BizLink 247 is designed for the special needs of business members. Alongside its companion PIB MLO, BizLink 247 allows business owners to have separate logins and individual permissions for each employee – these permissions can be granted either through CU*BASE (via a credit union employee) or PIB MLO (by the business owner/administrator). Once your order… Read more »
Lender*VP Invites You to Learn About REPAY Payment Solutions
REPAY is an innovative, full-service payment technology and processing provider for credit unions. REPAY’s payment technology is intended to help credit unions increase member satisfaction and enhance their experience by offering a variety of secure payment services, including making loan payments from outside financial institutions while utilizing any credit/debit card. Check out our digital flyer for an… Read more »
New Bureau Servicing Fee for Equifax Clients Beginning 10/1/25
Attention all clients using Equifax for credit pulls (for primary and backup bureau): Starting October 1st, 2025, you will see a new Bureau Servicing Fee on your monthly invoice for $25/month. This fee is a result of increased costs that we incurred in our renewed agreement with Equifax. If you have any questions, please reach… Read more »
Mobile 8 Coming July 8 – Here’s What to Expect
Mobile 8 begins rolling out July 8th as part of our standard annual update process for all credit unions using our mobile app. This update ensures your app continues to deliver the latest security, performance enhancements, and platform compatibility. The update will not disrupt your members – it will happen automatically once approved by Apple… Read more »
Xtend Network News Update
ATTENTION XTEND SHARED BRANCHING PARTNERS An Update from the Xtend Shared Branching Network Effective June 30th, 2025, Consumers Federal Credit Union (Brooklyn, NY) and Commodore Perry Federal Credit Union (Oak Harbor, OH) have ended their partnerships with the Xtend Shared Branching Network. Please visit the Xtend Online Search portal to find a Shared Branch near you!
Vehicle Valuation Price Increase Arriving in October
Attention CU*Answers clients: effective October 1st, 2025, pricing for J.D. Power Vehicle Valuations will be increasing. The monthly cost will increase from $60.50 per month to $66.50 per month, while valuation costs will increase from $0.24 per valuation to $0.26 per valuation. These price increases will apply to all clients using the service, including current subscribers. If… Read more »
Two for Tuesday with CEO Geoff Johnson – 7/1/2025
Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. Watch the video below to hear Geoff’s insight on this week’s topics.
Changes Coming to LoanPay Xpress!
As you’ve likely heard by now, Magic-Wrighter recently became SWIVEL! We’ve been in close contact with SWIVEL as they outline their timeline to transition our mutual LoanPay Xpress clients to the new SWIVEL Pay system. We wanted to make you aware of what we know so far. While we don’t anticipate needing to change the… Read more »
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In Case You Missed It…
Take a look back at some important topics from the last half of June 2025! View Topics
Join Us for Asterisk Intelligence Week!
Between Monday, August 18th and Wednesday, August 20th, we will be hosting on-site training in Grand Rapids, Michigan, followed by a series of webinars on Thursday, August 21st. These courses will focus on tactical skill instruction, strategy discussion and training solutions. Learn More
Conversations On…
A new way to interact with your CUSO and your peers. This new series will take traditional focus groups to a whole new level. Learn More
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