CTM 400: Teller Processing I Course Videos Just Updated! (15 videos in all!) Other courses whose videos were recently updated include: CAB 200: Daily Share Draft Processing CAB 202: Daily Payroll Processing CCS 100: Collections Basics CCS 101: Advanced Daily Work CTM 201: Phone Operator CTM 300: Opening Memberships & Accounts Check out the updated… Read more »
Sign up by August 19th, 2019 Security is important to card holders – let them know you have their back with the September cooperative campaign featuring card control. Various CU*Answers teams, including Marketing, Web Services, and the Internet Retailer Support Center (IRSC) will work with you to execute the campaign to different channels including your… Read more »
ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Our projects hatch from your input! Check out recent programming changes in the July 2019 edition of the CU*BASE Monthly Monitor Recap! July 2019 Monthly Monitor Recap The CU*BASE Monthly Monitor Recap is designed to keep you informed of feature improvements, vendor enhancements, and other changes to CU*BASE and… Read more »
ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Earn a $3,000 CollabRebate for Testing New CU*BASE Tools and Features Coming with the 19.10 Release! Learn more about enhancements coming with the 19.10 release, eligibility requirements for joining the beta pool, and what you will need to do to receive the CollabRebate reward on your CU*Answers invoice. To… Read more »
CU*Answers has published its SSAE-18 Service Organization Control (SOC) 2, Type II report. Completed by Crowe, LLP, the report verifies the existence of internal controls which have been designed and implemented to meet the requirements for the security principles set forth in the Trust Services Principles and Criteria for Security, Availability, Processing Integrity and Confidentiality. The… Read more »
As you might recall, both Visa and MasterCard released a mandate in 2017 which stated that you must offer a way for your cardholders to receive transaction alerts through a vendor of your choice. Many Visa issuers did not take any action when this mandate was released, as Visa provided a free transaction alert option… Read more »
August has begun, and this month’s new voting posts have been created. Log in to Owner’s Voice and let us hear your voice by voting on these topics! Also, the Owner’s Voice Team has compiled July’s voting data into our Owner’s Voice Voting Report. You can review these, and view the new CU*BASE projects that… Read more »
Don’t forget – the next rollover for It’s Me 247 is scheduled to take place between Tuesday, August 13 at 6:00 AM ET and Wednesday, August 14 at 6:00 AM ET. Our goal is to ensure our ability to provide the products and services you count on us for, even when we’re experiencing disruptive events…. Read more »
After some analysis on the processing of Letter of Indemnification (R06) requests to assist with combating fraud, Payveris’ ODFI has found that those credit unions implementing PayWatch were able to significantly reduce losses associated with fraudulent transactions. Additionally, they have found that only ~3% of all Letter of Indemnification (R06) requests resulted in a recovery… Read more »
Coming Up Next Week! Each month, Xtend offers FREE webinars focused on lending, marketing, and member service; these engaging webinars provide credit unions with helpful products, services, and industry tips to give them the leading edge. Tuesday, August 13 2:00 PM – 2:30 PM ET Member Reach: Convenience, Simplicity and Control Wouldn’t it be… Read more »
CU*Answers at its core is a cooperative organization. We are constantly pushing what it means to be a transparent CUSO. This year we have decided our next step is to get you engaged, we want to hear your voice, the Owner’s Voice. Vote Now!
Want to watch or share the 2019 Leadership Conference videos? They’re available on the web and you can view them at cuatv.com. Check Them Out!
Has your credit union purchased ITMs or other Self-Service Kiosks? Are you utilizing tablets as part of your member experience? Maybe you… Tell Us!
