Using the Rate Inquiry Tool to View Certificate Rates Need a quick way to show your staff how they can use the Rate Inquiry tool to find the latest dividend rates for certificate products? Refer them to this video, which has been viewed 1,841 times! Play Video Check out our entire collection of video tutorials in… Read more »
September’s new voting posts have been created. Log in to Owner’s Voice and let us hear your voice by voting on these topics! Also, the Owner’s Voice Team has compiled August’s voting data into our Owner’s Voice Voting Report. You can review these, and view the new CU*BASE projects that have been added to the… Read more »
Attention CU*Answers clients: Our 2021 CEO Strategies event, which was originally scheduled for November, has been cancelled. We will not be rescheduling this as an in-person event for 2021. We will, however, be hosting a special online event on Tuesday, November 9: “What Should be on a CEO’s Radar?” See our website for details on… Read more »
Don’t forget: this weekend, we will be testing our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center. The rollover will begin at 3:00 AM ET on Sunday, September 12th with the rollback scheduled for 3:00 AM ET on Sunday, September 26th. During the rollover process, there will… Read more »
This summer, we will be debuting a completely new look-and-feel and user experience for It’s Me 247 desktop and mobile web banking! This new version of online banking combines both the desktop and mobile versions into a single design that works on every device, whether you are using your phone, tablet or home computer! This… Read more »
Sign up for the October Cooperative Campaign! Online Banking Services $250.00 Let your members know that they can have quick and easy access to their accounts with your convenient mobile app! Various CU*Answers teams, including Marketing, Web Services, and the Internet Retailer Support Center (IRSC), will work with you to execute the campaign to different… Read more »
As previously announced, CU*Answers will be performing our next high-availability (HA) rollover from Sunday, September 12th to Sunday, September 26th. A two-week HA rollover has been scheduled so that network maintenance can be performed at the primary data center without impacting CU*BASE. *Please note that Custom Training Edition (CTE) services will not be available during… Read more »
Account-to-Account (A2A) transfers allow for transfers between credit union accounts and accounts at other institutions. Your members can initiate transfers from It’s Me 247 online banking or credit union employees can use CU*BASE Phone Operator to assist with this. During our upcoming Learning Café session, Client Services Account Executives will discuss the configuration of the… Read more »
Is your credit union currently using Experian as your primary credit bureau? Don’t forget that as of October 29th, 2021, Experian will no longer allow credit reports to be pulled via CU*BASE. Equifax has set up an expedited process for credit unions who need to change their credit report provider or add a secondary bureau. … Read more »
Join the Client Services and Education Team as we explore a day in the life of a Member Service Representative. This course is geared toward new team members or current staff that would like a refresher in CU*BASE GOLD. We will concentrate on the tools that help users answer various member inquiries relating to accounts… Read more »
For 50 years, CU*Answers has been driven to be a forward-thinking organization, always pushing toward the next thing we should be doing, the next horizon, the next challenge to overcome, the next opportunity to harvest. Looking backwards too… Read the Report to Owners
Mobile App 5.0 presents a complete redesign and updated look to the CU*Answers mobile app. With Mobile App 5.0, members can personalize their accounts, take advantage of a refreshed navigation, a new accounts dashboard, a new RDC process, and much more!
Visit the Internet Retailer Support Center online store to find out where you can shop, see what other credit unions are doing, customize your options, load your cart, and even pay instantly via a credit card! Take a look!
