Take a look back at some important topics from the second half of March 2020: Gain a Proactive Approach to Abnormal Activity Monitoring A Note from CU*Answers: Security Measures and Best Practices for Working Remotely 5300 Call Report: 1st Quarter Update A Note for Your Credit Union: Adjustments to Required Minimum Distributions on 5498 Tax… Read more »
Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers. Take a look at the courses we have coming up in April! Monday, April 6 4:30 PM – 5:00 PM ET Preparing for a Cybersecurity Incident Response Register for web conference Tuesday,… Read more »
Important Information About Tax Processing Deadlines In light of current events, the CU*Answers tax team is closely monitoring all news related to tax reporting and deadlines. Although the IRS has made a few announcements regarding extending tax day to July 15, as of now there have been no directives or instructions regarding extending our submission… Read more »
Need to communicate changes in branch hours or updates to policies and procedures? As new information is presented frequently during these changing times, you can convey important messages to members as soon as they visit your website via a custom website banner. We are currently offering a 15% discount on custom website banners. Simply enter… Read more »
Searching for Closed Accounts via Inquiry Need a quick way to show your staff how they can use the CU*BASE Inquiry feature to search for closed member accounts? Refer them to this video! Play Video Check out our entire collection of video tutorials in the Show Me the Steps Video Library!
Let your members know that your credit union is ready to support their financial needs during these changing times. With the We Are Open campaign, you can communicate that members will still receive the quality service they’ve come to expect from your staff, via your drive-thru. Included in this campaign are several banners for your… Read more »
During these uncertain times, your members may have questions about how to proceed with their loan payments. There are several solutions in CU*BASE available to your credit union. We’ve prepared a PDF with information on each of these – click the link below for details on how to use these options. View the PDF
Need to communicate changes in branch hours or updates to policies and procedures? As new information is presented frequently during these changing times, you can convey important messages to members as soon as they visit your website via a custom website banner. We are currently offering a 15% discount on custom website banners. Simply enter… Read more »
Managing Regulatory Ramifications in Today’s Environment Across the country we’re hearing stories of credit unions rising to the occasion to serve their members in a difficult period. But along with all the decisions that are being made to help adversely affected members are questions relating to the eventual regulatory response. Below, we’ve covered a couple… Read more »
Given the events currently occurring in our country, many credit unions have reached out for best practices on how to monitor for physical cash within their teller drawers, vaults, ATMs, ITMs, and supplemental vaults. Following are some suggestions on where to find that information in CU*BASE: What’s the best way to monitor teller drawer cash… Read more »
Across the country we’re hearing stories of credit unions rising to the occasion to serve their members in a difficult period. We have covered a couple frequently asked questions and what resources your credit union can turn to for guidance.
Visit the Internet Retailer Support Center online store to find out where you can shop, see what other credit unions are doing, customize your options, load your cart, and even pay instantly via a credit card! Take a look!
The experienced Business Continuity team at CU*Answers can help you design and implement an ongoing awareness and training program that prepares your staff to promptly and effectively respond to unexpected disruptive events.
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