In light of the recent spike in members who have received fraudulent unemployment claims generated by a Nigerian crime ring, it is becoming increasingly important to begin recording these events, for several reasons. One reason is that it allows for management to evaluate the potential reputation risk this activity might have on your financial institution. … Read more »
In 2018, we sent a notification that we were working on an upcoming mandate (Visa Account Updater/Account Billing Updater) that would allow for credit unions to select old card numbers when replacing a new card. During the process, we have discovered that each vendor required something different, and that our understanding of each vendor’s requirements… Read more »
As you know, the 2020 CU*Answers Leadership Conference has gone digital. Since the conference was originally scheduled for today, here’s a quick recap of what’s happening. The 2020 Annual Stockholders Meeting and board election is being held via a live Zoom web conference at 4:30 PM ET on Wednesday, June 17th, 2020 (yep, that’s today!). Registration… Read more »
The Developer’s Help Desk (DHD) represents a new and exciting vision for how client software development projects are handled at CU*Answers! DHD is uniquely targeted to facilitate the process by which clients design, build and manage custom projects in a new, innovative way. Brian Maurer is an IT leader with more than 20 years of… Read more »
Even as headlines change and new information is delivered frequently, CU*Answers is here to support our clients. We are committed to keeping our daily operations running smooth as usual, and are ready to assist with any questions or concerns you might have. Today we’re placing the spotlight on Jeff Miller, OpsEngine Business Development Manager. Jeff… Read more »
Sign up by June 18th, 2020 Celebrate the financial freedoms that credit unions provide with this fun and festive banner! Various CU*Answers teams, including Marketing, Web Services, and the Internet Retailer Support Center (IRSC) will work with you to execute the campaign to different channels including your Online Banking Community page (OBC), MAP site, and… Read more »
Take a look back at some important topics from the first half of June 2020: FREE BONUS CAMPAIGN When You Sign Up for the July Cooperative Campaign Solutions from CU*Answers Network Services: Complete Care Essentials Mobile 4.0 Features Full Tablet Support, Searchable Assist, Improved Branch Info, and More! Did You Know? Activate a Credit Card… Read more »
On Presidents Day 2020 and during the weeks that followed, several CU*Answers clients experience brute force attacks on their ATM and debit card BINs. The losses suffered were, in some cases, up to six digits. This prompted the AuditLink and SettleMINT teams to take a deep dive and research how they happened as well as… Read more »
On Wednesday, July 1st, changes to Regulation CC will go into effect. These changes will include an inflation adjustment to the amount the credit union must release the next day, which will increase from $200 to $225 for deposit items. CU*Answers will be implementing a programming change the morning of July 1st to coincide with… Read more »
Selecting a File When Using Report Builder Need a quick way to show your staff how they can select a file using the CU*BASE Report Builder Tool? Refer them to this video! Play Video Check out our entire collection of video tutorials in the Show Me the Steps Video Library!
Imaging Solutions, in partnership with Mobile Technologies Group and eDOC Innovations, are pleased to announce a new eSign experience for your members! Starting Wednesday, May 27th, the following enhancements will be available as part of eDOCSignature both online and via… Learn More!
Unemployment claims are at a historic level across our country and you need to know details of the impact on your membership. Find these members – You can know who is dealing with financial disruption and needs connection to resources.
Annalyn Hawkes from the Asterisk Intelligence Team has a new blog post sharing thoughts and tips that will help fellow query users who are tasked with projects to pull lists of members who are not online banking users. Read Annalyn’s Blog Post
