Submit An Idea

We take your ideas seriously

But we need you to, also. Submitting an idea form should not just be a whim you had while on the drive to work this morning. Making a change could affect everyone in the CU*Answers family. Some changes save you time, others drive your business. Make your case for why you need what you need.

View status for current projects

A way to start a dialogue

Remember the Idea Form is just that – communication of an idea. Like a suggestion box. It’s a method to ask for an enhancement or a new feature; maybe a new report.

What if you discover an issue that needs to be fixed? In that case, you want us to do more than consider an idea; you want the problem fixed. If you have an actual issue with how the software is working, report it to a CSR so a project sheet can be submitted if needed.

Reviewed by our CEO and design team

Remember that you are asking your CUSO to spend your and your colleagues’ money, so use the Idea Form to state your case. Address all aspects of the potential development: the level of importance, the effect it will have on all CU*Answers clients, the ripple effect on other systems, the improvements you expect and the benefits of the change.

Once you submit your Idea Form, you can expect a reply in about 6-8 weeks, at which point you will be asked to join in a back-and-forth dialogue with our team as we debate feasibility and techniques that might turn your idea into reality. Just remember that not all ideas can be adopted for development.

Fill out an Idea Form

To submit an Idea Form, log in to CU*BASE GOLD as usual. Click the “Network Links” button network links in the bottom-left corner of any screen or menu. Click on “Submit an Idea” then just follow the instructions. It’s easy!

Initiating a request for custom development

Sometimes your idea is more than just a suggestion, it’s a full-blown project, where your credit union is willing to pay for the custom development work to be prioritized and completed by our programming teams. Check out the Initiating a Special Project Request page for more details; we’d love to work with you on your custom project.

Developer's Help DeskBe sure to also check out the Developer’s Help Desk for more information about custom software development through our Design Studio process.

Visit the Developer’s Help Desk

Updated
July 12, 2019

Video Now Available: Virtual StrongBox for Secure Document Exchange

Video Now Available: Virtual StrongBox for Secure Document Exchange

Virtual StrongBox and CU*Answers have received questions from your credit union peers on how to use the standard version of VSB digital vault to collect documents from members during these challenging time.  Check out a video recording of our recent session for a discussion on the powerful document collection, protection and exchange platforms integrated inside… Read more »

Dec 9, 2020

Mobile 4.0 Mid-Year Update is Live for Credit Unions Using the CU*Answers Mobile App

Mobile 4.0 Mid-Year Update is Live for Credit Unions Using the CU*Answers Mobile App

The Mobile 4.0 Mid-Year update is now live for credit unions using the CU*Answers Mobile App.  The Mobile 4.0 Mid-Year Update contains the following: RDC Deposits to Loan Accounts: You are now able to flag loan accounts to deposit RDC to directly, these are configured via the loan category in Tool #458, selecting the category… Read more »

Dec 9, 2020

Video Now Available: 2020 Year-End Processing Review

Video Now Available: 2020 Year-End Processing Review

A video recording of the 2020 Year-End Processing review is now available!  In it, we discuss what’s new for 2020 as well as important reminders and deadlines for this year’s tasks.  If you missed this year’s Year-End Processing review webinars, or if your staff would like additional opportunity to review the 2020 presentation, click below… Read more »

Dec 8, 2020

Risk Management: Managing Your Plastics in Today’s Turbulent Times

Risk Management: Managing Your Plastics in Today’s Turbulent Times

Debit and credit cards continue to be the preferred payment method for today’s members.  But rising instances of impostor activity can also lead to risk and in some cases, significant loss. Learn about strategies your credit union can utilize to mitigate risks for fraudulent activities relating to your credit and debit portfolios.  Join Jim Vilker,… Read more »

Dec 8, 2020

Join the SettleMINT EFT Team to Review the Latest Updates with the CU*BASE 20.11 Release

Join the SettleMINT EFT Team to Review the Latest Updates with the CU*BASE 20.11 Release

Join the SettleMINT EFT team for a review of the latest updates and changes to SettleMINT-related tools in CU*BASE.  Highlights of this review session will include: Expiration Processing Tool Trackers in tools Birthday records for card activation Blocking membership enrollment in Bill Pay Join us on Tuesday, December 15th from 9:00 AM – 10:00 AM… Read more »

Dec 8, 2020