Submit An Idea

We take your ideas seriously

But we need you to, also. Submitting an idea form should not just be a whim you had while on the drive to work this morning. Making a change could affect everyone in the CU*Answers family. Some changes save you time, others drive your business. Make your case for why you need what you need.

View status for current projects

A way to start a dialogue

Remember the Idea Form is just that – communication of an idea. Like a suggestion box. It’s a method to ask for an enhancement or a new feature; maybe a new report.

What if you discover an issue that needs to be fixed? In that case, you want us to do more than consider an idea; you want the problem fixed. If you have an actual issue with how the software is working, report it to a CSR so a project sheet can be submitted if needed.

Reviewed by our CEO and design team

Remember that you are asking your CUSO to spend your and your colleagues’ money, so use the Idea Form to state your case. Address all aspects of the potential development: the level of importance, the effect it will have on all CU*Answers clients, the ripple effect on other systems, the improvements you expect and the benefits of the change.

Once you submit your Idea Form, you can expect a reply in about 6-8 weeks, at which point you will be asked to join in a back-and-forth dialogue with our team as we debate feasibility and techniques that might turn your idea into reality. Just remember that not all ideas can be adopted for development.

Fill out an Idea Form

To submit an Idea Form, log in to CU*BASE GOLD as usual. Click the “Network Links” button network links in the bottom-left corner of any screen or menu. Click on “Submit an Idea” then just follow the instructions. It’s easy!

Initiating a request for custom development

Sometimes your idea is more than just a suggestion, it’s a full-blown project, where your credit union is willing to pay for the custom development work to be prioritized and completed by our programming teams. Check out the Initiating a Special Project Request page for more details; we’d love to work with you on your custom project.

Developer's Help DeskBe sure to also check out the Developer’s Help Desk for more information about custom software development through our Design Studio process.

Visit the Developer’s Help Desk

Updated
July 12, 2019

The Developer’s Help Desk is Ready to Make Your Project Vision a Reality!

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Jun 9, 2021

Join Network Services for our September Boot Camp!

Join Network Services for our September Boot Camp!

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Jun 8, 2021

A Note from SettleMINT EFT: Changes to Visa and Mastercard BIN Requirements Coming 2022

A Note from SettleMINT EFT: Changes to Visa and Mastercard BIN Requirements Coming 2022

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Jun 7, 2021

May Owner’s View Monthly Recap

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ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Our projects hatch from your input! Check out recent programming changes in the May 2021 edition of the Owner’s View Monthly Recap! May 2021 Owner’s View Monthly Recap The Owner’s View Monthly Recap is designed to keep you informed of feature improvements, vendor enhancements, and other changes to CU*BASE… Read more »

Jun 7, 2021

Special Promotion for June: Discount for the Cisco 2900 Router Upgrade!

Special Promotion for June: Discount for the Cisco 2900 Router Upgrade!

Cisco has announced the End of Life for the 2900 series routers. Your credit union may currently have these routers in use for connectivity to CU*Answers. To assist credit unions in upgrading this equipment, CU*Answers will once again be offering a special discount until June 30th.  This discount will reduce the router from its normal… Read more »

Jun 7, 2021

Video of the Week: CU*BASE GOLD Favorites – Part 2: Removing a Tool from Your Favorites List

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CU*BASE GOLD Favorites – Part 2: Removing a Tool from Your Favorites List Need a quick way to show your employees how they can remove a tool from their Favorite Tools list in CU*BASE?  Refer them to this video! Play Video Check out our entire collection of video tutorials in the Show Me the Steps Video… Read more »

Jun 7, 2021

Did You Update Your Automated Queries After the Release?

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Jun 7, 2021