Submit An Idea

We take your ideas seriously

But we need you to, also. Submitting an idea form should not just be a whim you had while on the drive to work this morning. Making a change could affect everyone in the CU*Answers family. Some changes save you time, others drive your business. Make your case for why you need what you need.

View status for current projects

A way to start a dialogue

Remember the Idea Form is just that – communication of an idea. Like a suggestion box. It’s a method to ask for an enhancement or a new feature; maybe a new report.

What if you discover an issue that needs to be fixed? In that case, you want us to do more than consider an idea; you want the problem fixed. If you have an actual issue with how the software is working, report it to a CSR so a project sheet can be submitted if needed.

Reviewed by our CEO and design team

Remember that you are asking your CUSO to spend your and your colleagues’ money, so use the Idea Form to state your case. Address all aspects of the potential development: the level of importance, the effect it will have on all CU*Answers clients, the ripple effect on other systems, the improvements you expect and the benefits of the change.

Once you submit your Idea Form, you can expect a reply in about 6-8 weeks, at which point you will be asked to join in a back-and-forth dialogue with our team as we debate feasibility and techniques that might turn your idea into reality. Just remember that not all ideas can be adopted for development.

Fill out an Idea Form

To submit an Idea Form, log in to CU*BASE GOLD as usual. Click the “Network Links” button network links in the bottom-left corner of any screen or menu. Click on “Submit an Idea” then just follow the instructions. It’s easy!

Initiating a request for custom development

Sometimes your idea is more than just a suggestion, it’s a full-blown project, where your credit union is willing to pay for the custom development work to be prioritized and completed by our programming teams. Check out the Initiating a Special Project Request page for more details; we’d love to work with you on your custom project.

Developer's Help DeskBe sure to also check out the Developer’s Help Desk for more information about custom software development through our Design Studio process.

Visit the Developer’s Help Desk

Updated
July 12, 2019

CU*BASE GOLD 19.05 Coming Soon!

CU*BASE GOLD 19.05 Coming Soon!

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Another CU*BASE Release Is Coming!  Mark your calendars for the date below, when you will receive CU*BASE GOLD Version 19.05: Online credit unions: May 5 Site-Four partners: May 5 Self-processing credit unions: May 20-21 Release Documents 19.05 Release Summary 19.05 Database Changes 19.05 Tool Changes Release Training General Release… Read more »

Apr 15, 2019

Join AuditLink for our 5th Annual Conversations on Compliance!

Join AuditLink for our 5th Annual Conversations on Compliance!

Announcing the fifth annual AuditLink Conversations on Compliance event!  Join us on Thursday, May 23, from 9:00 AM to 5:00 PM ET at the DoubleTree Inn in Grand Rapids, MI.  Presenters will include: Jim Vilker, NCCO CAMS, VP of Professional Services with CU*Answers and AuditLink Division Leader Marvin Johnson, CAMS, CFE, Assistant Manager of AuditLink… Read more »

Apr 15, 2019

Don’t Miss This Week’s Dashboard Dive: Common Bonds

Don’t Miss This Week’s Dashboard Dive: Common Bonds

Join the Asterisk Intelligence Team for a Dashboard Dive! Join the Asterisk Intelligence team as they review CU*BASE tool #232, Commons Bonds.  Use this tool to study your members using 1 of 4 automated analytical routines reviewing their account composition, membership traits, credit score history, and their tiered services participation.  Analytical routines can be ran… Read more »

Apr 15, 2019

Warehouse Spotlight – Phone Optics Data Collection

Warehouse Spotlight – Phone Optics Data Collection

Phone Optics allows you to study phone support beyond wrap-up codes and trackers.  The Data Warehouse is the only place capable of storing the optional Phone Optics data set in CU*BASE. Do you know what member phone engagements really involve? Use the Data Warehouse space (purchase required) to store the special Phone Optics data set…. Read more »

Apr 12, 2019

Xtend Can Help You Start Texting with Your Members Today

Xtend Can Help You Start Texting with Your Members Today

Don’t Forget to Register to Attend Our Webinar Series on Business Texting 101 (powered by Zipwhip)! Register below to attend our webinar being held on 4/25/19.  We will take a look at how Business Texting (powered by Zipwhip) can be put to use throughout the different departments in your credit union! Member Service | Lending | Collections Register… Read more »

Apr 11, 2019

Jump into a Dashboard Dive: Common Bonds

Jump into a Dashboard Dive: Common Bonds

Join the Asterisk Intelligence Team for a Dashboard Dive! Join the Asterisk Intelligence team as they review CU*BASE tool #232, Commons Bonds.  Use this tool to study your members using 1 of 4 automated analytical routines reviewing their account composition, membership traits, credit score history, and their tiered services participation.  Analytical routines can be ran… Read more »

Apr 11, 2019