Resources

Updated
November 1, 2016

Client News

Client News provides the information you need to stay current with what’s happening. You may also want to check out the press release section.

CU*Answers University

A Note From the VP of Education Happy birthday to CU*Answers! By now you’ve heard about how 2020 marks the 50th anniversary of our CUSO. In the spirit of the year-long celebration that’s being planned, the Education Team has worked very hard with our other teams to deliver you some really great education content in… Read more »

Documentation

Are you looking for information about future releases? Ever wonder what’s coming for CU*BASE or It’s Me 247 online banking or other CU*Answers tools? Stay current by subscribing to CU*Answers newsletters. Read about topics beyond the CU*BASE software and how to pull it all together.

Cybersecurity Resources

Cybersecurity and resilience are serious economic concerns rapidly spreading throughout the credit union industry as the risk of data breach and fraud continues to expand.  As an engaged and committed CUSO, CU*Answers has the professional resources available to learn about cybersecurity requirements and help credit unions design and build the infrastructure needed to continually monitor… Read more »

Internet Retailer Support Center

The Internet Retailer Support Center (IRSC) is a CU*Answers online store for credit union virtual channel project managers. It brings together several digital strategy products into one cohesive location and a single point of contact—no more searching across CU*Answers’ websites!

Building the Factory!

CU*Answers wants our clients to be successful. Not only do we say it, but we’re walking the talk as well. Announcing, Building the Factory! This series of documents backs up our desire for your credit union to thrive and get the most out of your partnership with CU*Answers and the powerful toolset we provide. The… Read more »

With this Powerful Service, Identify where Your Credit Union is ‘Losing the Love’ from Members

With this Powerful Service, Identify where Your Credit Union is ‘Losing the Love’ from Members

Losing the Love is a CU*BASE tool that helps credit unions study the behavior patterns of recently closed members.  Your staff can reference these patterns to see if any currently open memberships are displaying similar behavior. Losing the Love is also offered as a marketing service by Xtend, where we identify currently open memberships that… Read more »

Jun 19, 2020

Dealing with and Documenting Recent Unemployment Frauds – Video Recording

Dealing with and Documenting Recent Unemployment Frauds – Video Recording

In light of the recent spike in members who have received fraudulent unemployment claims generated by a Nigerian crime ring, it is becoming increasingly important to begin recording these events, for several reasons.  One reason is that it allows for management to evaluate the potential reputation risk this activity might have on your financial institution. … Read more »

Jun 18, 2020

A Note from SettleMINT: Understanding Vendor Requirements for Card Number Update Projects

A Note from SettleMINT: Understanding Vendor Requirements for Card Number Update Projects

In 2018, we sent a notification that we were working on an upcoming mandate (Visa Account Updater/Account Billing Updater) that would allow for credit unions to select old card numbers when replacing a new card.  During the process, we have discovered that each vendor required something different, and that our understanding of each vendor’s requirements… Read more »

Jun 18, 2020

News About the CU*Answers 2020 Leadership Conference

News About the CU*Answers 2020 Leadership Conference

As you know, the 2020 CU*Answers Leadership Conference has gone digital.  Since the conference was originally scheduled for today, here’s a quick recap of what’s happening. The 2020 Annual Stockholders Meeting and board election is being held via a live Zoom web conference at 4:30 PM ET on Wednesday, June 17th, 2020 (yep, that’s today!).  Registration… Read more »

Jun 17, 2020

We’re Here When You Need Us – Meet Jeff Miller, OpsEngine Business Development Manager

We’re Here When You Need Us – Meet Jeff Miller, OpsEngine Business Development Manager

Even as headlines change and new information is delivered frequently, CU*Answers is here to support our clients.  We are committed to keeping our daily operations running smooth as usual, and are ready to assist with any questions or concerns you might have. Today we’re placing the spotlight on Jeff Miller, OpsEngine Business Development Manager.  Jeff… Read more »

Jun 17, 2020

Join Us for a Review of Virtual StrongBox for Secure Document Exchange

Join Us for a Review of Virtual StrongBox for Secure Document Exchange

Virtual StrongBox and CU*Answers have received questions from your credit union peers on how to use the standard version of VSB digital vault to collect documents from members during these challenging times.  We will be hosting a webinar to help refresh your memory on powerful document collection, protection and exchange platforms integrated inside your CU*Answers… Read more »

Jun 16, 2020

Join Us for a Review of Recent Brute Force Attacks on ATM & Debit Card BINs

Join Us for a Review of Recent Brute Force Attacks on ATM & Debit Card BINs

On Presidents Day 2020 and during the weeks that followed, several CU*Answers clients experience brute force attacks on their ATM and debit card BINs.  The losses suffered were, in some cases, up to six digits.  This prompted the AuditLink and SettleMINT teams to take a deep dive and research how they happened as well as… Read more »

Jun 16, 2020