TCD/TCR Survey

As you may be aware, at the end of 2017, CU*Answers announced that sales of the Lutzwolf TCD/TCR Middleware would be discontinued. The middleware is no longer compatible with new versions of firmware that Glory is shipping with new machines. Additionally, CU*Answers will be ending all support for the existing Lutzwolf middleware solution by 4/30/2019.

In the meantime, credit unions with the existing middleware solution should review their deployments and develop a plan to migrate off of Lutzwolf before April of 2019. Presently, the best option for credit unions wishing to migrate off the Lutzwolf product is to contact DynaCash, which is currently our only supported solution. View the announcement for the discontinuation for Lutzwolf TCD/TCR middleware in our recent news.

With this in mind, CU*Answers is continuing to evaluate other options for a fully integrated solution. One important part of that process is to understand which investments you have already made. Are you using TCDs or TCRs? Are you evaluating other options? How are you looking to have CU*Answers assist? Tell us more by completing the survey below.

  • Please provide the total number of machines currently in use; enter 0 if none:
  • Please provide the total number of workstations where interfaces are in use:
Updated
July 13, 2018

Update Signature Pads by March 22

ATTENTION ONLINE CREDIT UNIONS: This message applies to all online credit unions using CU*Spy for receipts, photo IDs, loan documents, and membership forms. What if 5 minutes today could keep you from losing 13,000 document images tomorrow? Don’t forget to update your signature pads by March 22! Recently we discovered a CU*BASE workstation where, because… Read more »

Mar 9, 2015

Look What CMS Has Been Up To! (an update from CU*Answers Management Services)

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Are you making the most of your imaging investment? Whether your imaging needs are handled in house by you, online by our Imaging Solutions team, or by another vendor, this webinar will provide an overview of the wide array of imaging options available to you. No matter where you… Read more »

Mar 4, 2015

CU*Answers Offers Imaging Software Release Management

GRAND RAPIDS, MI – February 9, 2015 For credit unions on the CU*BASE® core processing platform from CU*Answers that also have an in-house imaging solution from Middlebury, Vermont CUSO eDOC Innovations, CU*Answers is offering a new service providing tailored software releases for their imaging solution. Although there are many imaging solutions vendors available for credit […]

Feb 9, 2015

Executive Study Groups 2015

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: You’re invited! Executive Study Groups 2015: A Spotlight on CU*Answers Imaging Solutions! Get Acquainted with CU*Answers Imaging Solutions! FREE Webinar Sessions February 19 – April 29 Click below for session registration and details. Who is Imaging Solutions? – February 19th 3-4 PM ET Release Management/Vault Manager Monitoring – March… Read more »

Dec 30, 2014

Remember This? Scan and View e-Documents

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Remember this? There are so many cool features in CU*BASE. We’d like to remind you of one! Scan and View e-Documents in CU*BASE! Don’t forget about all the places in CU*BASE where you can scan and view e-Documents! CU*Answers Imaging Solutions team has integrated e-Document solutions into CU*BASE to… Read more »

Oct 9, 2014

Imaging Solutions Award Winners

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Presenting the Winners of the Imaging Solutions Drawing held at the Leadership Conference on June 18 . . . Day Air Credit Union Kettering, Ohio Delta County Credit Union Escanaba, Michigan They have won a 50% Discount off Setup of Release Management Service (A $1000 Value!) Congratulations! Imaging Solutions… Read more »

Jun 23, 2014