Introducing 7 NEW Videos on Call Wrap-Up Codes – Great Resources for Teller Training!

We’re excited to debut 7 NEW videos focusing on Call Wrap-Up Codes in Phone Operator!  These are tutorial videos which include annotations and arrows to help guide you through the process of learning all about Wrap-Up Codes.  These videos can be a helpful resource to incorporate into your teller training!

Click the links below to check out the featured topics.

Phone Operator Wrap-Up Codes

Part 1: Call Type Configuration

Part 2: Primary Subject Code Configuration

Part 3: Special Security Configuration

Part 4: Activation

Part 5: User Experience

Part 6: Analysis with Tool 1315

Part 7: Further Analysis

Related News

Check Out the New Resources Featured in this Edition of Documentation Digest!

Check Out the New Resources Featured in this Edition of Documentation Digest!

Documentation Digest is your go-to knowledge base for questions relating to CU*BASE software, products and services from CU*Answers. This email series highlights resources that we think your credit union will find helpful, including Help topics, booklets, videos and more! In this special edition of Documentation Digest, we’ll be focusing on topics related to multi-factor authentication for… Read more »

Sep 20, 2024

IRSC Presents: Updating Member Phone Numbers Easily and Securely

IRSC Presents: Updating Member Phone Numbers Easily and Securely

Multi-factor authentication for online banking will be arriving with CU*BASE 24.10! Ahead of this update, The IRSC team would like to remind credit unions that a secure form is available via our online store, which allows members the ability to add or update multiple phone numbers associated with their account(s)/membership. This form can be customized… Read more »

Sep 19, 2024

Take Advantage of Xtend’s Data Hygiene Campaign!

Take Advantage of Xtend’s Data Hygiene Campaign!

Multi-factor authentication for online banking will be arriving with CU*BASE 24.10! In preparation for this, Xtend is offering a service to make sure your members have their information up to date. Xtend’s Data Hygiene Campaign serves to encourage and educate members on keeping their information updated, thereby making any future communications more effective. This can also… Read more »

Sep 19, 2024