Introducing 7 NEW Videos on Call Wrap-Up Codes – Great Resources for Teller Training!

We’re excited to debut 7 NEW videos focusing on Call Wrap-Up Codes in Phone Operator!  These are tutorial videos which include annotations and arrows to help guide you through the process of learning all about Wrap-Up Codes.  These videos can be a helpful resource to incorporate into your teller training!

Click the links below to check out the featured topics.

Phone Operator Wrap-Up Codes

Part 1: Call Type Configuration

Part 2: Primary Subject Code Configuration

Part 3: Special Security Configuration

Part 4: Activation

Part 5: User Experience

Part 6: Analysis with Tool 1315

Part 7: Further Analysis

Join Lender*VP to Learn All About Mortgagebot!

Join Lender*VP to Learn All About Mortgagebot!

Have you heard about Mortgagebot?  Mortgagebot equips your credit union to take full advantage of online business potential, with a fluid and responsive web browser experience on all mobile devices, anytime and anywhere.  With onmi-channel solutions, your organization can maximize member interactions at your branches and via your call center.  Mortgagebot also simplifies the processes… Read more »

Mar 18, 2024

Take a Look at the CU*Answers University Courses for April!

Take a Look at the CU*Answers University Courses for April!

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers.  Take a look at the courses we have coming up in April!   Tuesday, April 2 3:30 PM – 4:30 PM ET Member Connect: Building a Communication Network within CU*BASE Register for web conference… Read more »

Mar 18, 2024

Increase Membership Growth with Referral Program Incentives!

Increase Membership Growth with Referral Program Incentives!

Are you looking to boost your membership growth?  An incentivized referral program is a great way to foster word-of-mouth growth using your most valuable resource: your members! Asterisk Intelligence can help you take full advantage of CU*BASE Report Builder, Direct Posting, and Unique Data Management tools, to simplify and streamline your process.  From tracking incoming… Read more »

Mar 18, 2024

Join Us for the 2024 CU*Answers Leadership Conference!

Join Us for the 2024 CU*Answers Leadership Conference!

Register for the 2024 CU*Answers Leadership Conference!  Join us for a discussion on the CUSO’s performance over the past year, as well as where we are looking to take ourselves next.  We look forward to seeing you at this unique event – connect with your peers for an energizing and inspiring week focused on our… Read more »

Mar 18, 2024

Create and Maintain Your Own MOP Sites with MOP Manager

Create and Maintain Your Own MOP Sites with MOP Manager

Have you heard about MOP Manager?  This self-service option grants your credit union the ability to create your own credit union MOP sites, as well as the option to update any existing MOP sites that you may already be operating. MOP Manager also gives you the ability to make edits to homepage promotions, eligibility page,… Read more »

Mar 15, 2024

Join Us for a Conversation on Plastics: MAP Vendor

Join Us for a Conversation on Plastics: MAP Vendor

From fraud mitigation to mandates, batch maintenance to digital issuance, vendor consolidations, and everywhere in between, Conversations on Plastics is another avenue that allows SettleMINT EFT to explore the complex and exciting world of ATM, debit, and credit cards!  Register for our upcoming Conversations on Plastics for a discussion on Member Access Processing (MAP)!  Join… Read more »

Mar 15, 2024