A Note from Xtend: Inclement Weather for 2/22 through 2/24

Attention Xtend clients: The Grand Rapids area is expecting inclement weather from Wednesday, 2/22 through Friday, 2/24.  This may affect the ability for some Xtend employees to commute to and from work.  There are also a handful of clients who will be closed for precautionary reasons, which may lead to an increase in contact center call volume.

Bookkeeping clients: Out of an abundance of caution, we are prepared to make strategic adjustments to our daily processes if needed, as the weather could potentially impact our staffing.

Should you have any questions or concerns, please reach out to us at: xtendsrs@xtendcu.com.

Contact center clients: We’re working hard to continue servicing your members.  Hold times may be longer than usual as we navigate the staffing delays or shortages from the winter storm.  We will keep you updated as needed.

If you have any questions or concerns, please feel free to contact the Contact Center Management Team:

Join a Conversation on Data – March 7!

Join a Conversation on Data – March 7!

Join a Conversation on Data with your credit union peers, hosted by CU*Answers’ Asterisk Intelligence.  Meetings are held via Zoom in the style of open forum discussion or presentation.  Please come prepared with a question or suggestion for the group on the topic of Sharing with Your Peers – Your Recent Data Projects or Approaches. … Read more »

Feb 28, 2024

Reminder: The Next HA Rollover is Coming March 10th – We Need You to Perform a Connectivity Test!

Reminder: The Next HA Rollover is Coming March 10th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center in Kentwood, MI to our high-availability (HA) data center in Yankton, SD.  The next HA rollover is scheduled for Sunday, March 10th. The rollover is scheduled to begin at 1:00 AM ET on Sunday, March 10th with the rollback… Read more »

Feb 27, 2024

Join the Developer’s Help Desk for a Conversation on Integrations!

Join the Developer’s Help Desk for a Conversation on Integrations!

Join us for a conversation on Integrations!  Integrations provide your credit union the ability to work in sync with CU*Answers products effectively – including CU*BASE, It’s Me 247 online banking, mobile apps and more – which in turn, provides you with the opportunity to elevate productivity and enhance data consistency.  Keeping abreast of current projects,… Read more »

Feb 27, 2024

Network Maintenance Project Scheduled for Sunday, March 10th

Network Maintenance Project Scheduled for Sunday, March 10th

As a reminder, CU*Answers will be performing our next CU*BASE high-availability (HA) rollover on Sunday, March 10th.   That same morning, teams will be rolling over online and mobile banking systems to servers at our secondary data center. These rollovers are in preparation for a maintenance project at our production data center that will include… Read more »

Feb 27, 2024

Business Check Deposits Made Easy with CheckLogic Biz SSO

Business Check Deposits Made Easy with CheckLogic Biz SSO

If your credit union has partnered with eDoc for their CheckLogic Biz offering and you have business members who use BizLink 247, your credit union can also offer business members a Single-Sign-On from BizLink 247 to the CheckLogic toolkit.  With this solution, your business members can easily access the software to scan in checks for… Read more »

Feb 26, 2024

Create and Maintain Your Own MOP Sites with MOP Manager

Create and Maintain Your Own MOP Sites with MOP Manager

Have you heard about MOP Manager?  This self-service option grants your credit union the ability to create your own credit union MOP sites, as well as the option to update any existing MOP sites that you may already be operating. MOP Manager also gives you the ability to make edits to homepage promotions, eligibility page,… Read more »

Feb 26, 2024