Support, training, education and planning opportunities for your data center


With i-Plan you will receive a comprehensive support plan for your IBM-i core system. Stay up to date on OS upgrades and PTFs. Let us be your partner and help you handle system maintenance. We can even take over data replication monitoring and management. Make sure your system is in top shape to handle your daily business – contact us about i-Plan today!

Automation Support

Even when you automate processes, you can’t just set it and forget it – you need to make changes from time to time and make sure that your automated processes are in tune with your daily work plan. We can provide all the “under-the-hood” support and upkeep for your automation suite.

Let us handle configuration changes and application updates, job and resource monitor maintenance, and upkeep on calendars, date objects, license updates, and all the support tasks that will keep your automation running smoothly and effectively.

Production Programming Services

Sometimes you just have to do things your own way; that’s where customized process programming comes in. Adapt CU*BASE GOLD processes and other custom jobs to automation, change a process to fit your environment, or respond quickly to program issues caused by changes in your operating environment.

Processing Audit / Workflow Review

Have you ever wondered if you are working as effectively as you should be? What standards and best practices should you be using?

Engage our experts – we’ll review your processes and data center operation and look at process, security, recovery strategy, and perform a policy review. We can help you dial in and document your data center.

Backup Assessment

If you had to recreate your entire system form backups, could you do it? Replication systems are an important part of your business continuity strategy; but remember that errors can be replicated instantly as well. When that happens, or when there is a disaster, you  need to be able to get your business back!

We can do a complete review of your backup and data recovery processes, review your documentation, and make media cycle recommendations. Get with us today and make sure you are set to go when you most need to be.

OpsEngine Training

The OpsEngine, the Production Center at CU*Answers, is available to provide onsite or online Operator training – get your operator schooled by our production center professionals. Draw on years of experience, broad expertise, and knowledge of production center best practices.

  • Automation training – how your jobs run, best practices and standards, what’s under the hood
  • ISO Environment Operations
  • CU*BASE Operator Edition training
  • Special Requests
February 18, 2016

RDC-IQ, the near-real-time remote check deposit service, sees rapid adoption

Cooperative CUSOs CU*Answers and eDOC Innovations recently partnered to provide credit union members with an RDC solution that allows them to make deposits via smart phone with almost immediate deposit completion, RDC-IQ. OpsEngine, the production center for CU*Answers, recently reported rapid adoption of RDC-IQ. The new interactive RDC posting system released in April 2019 has […]

Jun 25, 2019

OpsEngine welcomes new employee

OpsEngine, the production center for CU*Answers, is pleased to announce the addition of Anthony Marinelli to the data center team in the position of 3rd shift operator. He is proficient in Microsoft applications and has expertise with PC systems. One of Mr. Marinelli’s hobbies is buying old PCs, taking them apart, and then restoring or […]

Apr 3, 2019

7-Day Processing is Now Live – Learn More About This Exciting New Service!

7-Day Processing is Now Live – Learn More About This Exciting New Service!

OpsEngine 7-Day Processing is now live!  As the business world takes on more of a 24/7 mindset, CU*Answers will be there to help support your credit union and serve your members!  Clients can now process on a more immediate and real-time basis, provide timelier automated funds transfers, perform general ledger balancing more easily, and more. … Read more »

Feb 7, 2019