Client Services & Education

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Have questions? Contact the Client Services & Education Team!
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The Client Services and Education Team specializes in a number of areas. From the client perspective, we are the frontline for software questions, education and to some extent light consulting. It starts with daily phone and AnswerBook Support and continues with conversion training and support as well as the completion of many special projects throughout each month. In addition we add value for our internal teams through daily support and special project requests. We consider our partners part of our team as well, supporting them and their clients as we would our internal teams. The client service experience that we give is very important to our team and our organization, so we set and monitor our standards for client interactions and training.

Team Mission

The mission of the Client Services and Education Team is to give the assistance and training our clients and staff need to be successful. Our major area of focus is providing day-to-day support and development of our staff and clients through education.

Your success is our success.

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Updated
December 2, 2021

CU*Answers Client Services and Education Team adds more talent with AJ Schalk

West Michigan-based cooperative CUSO CU*Answers is pleased to announce the Client Services and Education Team has added another client services representative to the team, AJ Schalk. With prior business experience, AJ Schalk understands the demands of an organization like CU*Answers. He both has noticed a parallel between CU*Answers and other credit unions since he started […]

Dec 31, 2021

CU*Answers adds new Custom Training Edition with Illinois Community Credit Union

West Michigan-based cooperative CUSO CU*Answers is pleased to prepare a new Custom Training Edition (CTE) for Illinois Community Credit Union. CTE copies a credit union’s live data to a training environment for staff both to train and extend their learning. CTEs distinguish themselves from Bedrock Community Credit Union, the general training environment CU*Answers offers its […]

Dec 29, 2021

CU*Answers Client Services and Education team adds more talent with Hergi Konomi

West Michigan-based cooperative CUSO CU*Answers is pleased to announce the Client Services and Education team has added another Client Services Representative to the team. Hergi Konomi enters the company with a background both in human resources and administration, making her a welcome addition to the work family. In addition to applying her previous experience to […]

Dec 23, 2021