Submit An Idea

We take your ideas seriously

But we need you to, also. Submitting an idea form should not just be a whim you had while on the drive to work this morning. Making a change could affect everyone in the CU*Answers family. Some changes save you time, others drive your business. Make your case for why you need what you need.

View status for current projects

A way to start a dialogue

Remember the Idea Form is just that – communication of an idea. Like a suggestion box. It’s a method to ask for an enhancement or a new feature; maybe a new report.

What if you discover an issue that needs to be fixed? In that case, you want us to do more than consider an idea; you want the problem fixed. If you have an actual issue with how the software is working, report it to a CSR so a project sheet can be submitted if needed.

Reviewed by our CEO and design team

Remember that you are asking your CUSO to spend your and your colleagues’ money, so use the Idea Form to state your case. Address all aspects of the potential development: the level of importance, the effect it will have on all CU*Answers clients, the ripple effect on other systems, the improvements you expect and the benefits of the change.

Once you submit your Idea Form, you can expect a reply in about 6-8 weeks, at which point you will be asked to join in a back-and-forth dialogue with our team as we debate feasibility and techniques that might turn your idea into reality. Just remember that not all ideas can be adopted for development.

Fill out an Idea Form

To submit an Idea Form, log in to CU*BASE GOLD as usual. Click the “Network Links” button network links in the bottom-left corner of any screen or menu. Click on “Submit an Idea” then just follow the instructions. It’s easy!

Initiating a request for custom development

Sometimes your idea is more than just a suggestion, it’s a full-blown project, where your credit union is willing to pay for the custom development work to be prioritized and completed by our programming teams. Check out the Initiating a Special Project Request page for more details; we’d love to work with you on your custom project.

Developer's Help DeskBe sure to also check out the Developer’s Help Desk for more information about custom software development through our Design Studio process.

Visit the Developer’s Help Desk

Updated
July 12, 2019

There’s Still Time to Join the Beta Pool and Earn a CollabRebate!

There’s Still Time to Join the Beta Pool and Earn a CollabRebate!

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Earn a $3,000 CollabRebate for Testing New CU*BASE Tools and Features Coming with the 20.05 Release! Learn more about enhancements coming with the 20.05 release, eligibility requirements for joining the beta pool, and what you will need to do to receive the CollabRebate reward on your CU*Answers invoice. To… Read more »

Feb 18, 2020

Mobile 4.0 Features Full Tablet Support, Searchable Assist, Improved Branch Info, and More!

Mobile 4.0 Features Full Tablet Support, Searchable Assist, Improved Branch Info, and More!

Mobile 4.0 is the first release to support full iPad and Android tablet support and optimization.  Mobile 4.0 presents the ability to link from homepage advertisements, a new native message center, credit score displays, branch information updates, and more!  More than 50 credit unions have already launched Mobile 4.0! Ready to order Mobile 4.0 for… Read more »

Feb 18, 2020

CANCELLED – Engage with your Peers at the 2020 Xtend Shared Branching Roundtable!

CANCELLED – Engage with your Peers at the 2020 Xtend Shared Branching Roundtable!

This event has been cancelled.  We will be rescheduling this event for a later date, which will be announced in a future email. Share your ideas and join the discussion at our upcoming Shared Branching Roundtable!  This is a chance for you to engage with your peers and discuss any questions or concerns you might… Read more »

Mar 13, 2020

Don’t Forget, the AB_20.02 Analytics Booth Release Arrives February 23!

Don’t Forget, the AB_20.02 Analytics Booth Release Arrives February 23!

New Executive Summary Trends and Alerts, and Updated Graphing Options UI!  The Asterisk Intelligence Team is excited to present the AB_20.02 Analytics Booth Release, arriving to online client Analytics Booth subscribers on Sunday, February 23!  This release features updates to Executive Summary Trends and Alerts, as well as an updated user interface for Graphing Options… Read more »

Feb 17, 2020

This Week in Xtend Webinars: Contact Center Services, Data Analytics and RevGen

This Week in Xtend Webinars: Contact Center Services, Data Analytics and RevGen

Coming Up This Week! Each month, Xtend offers FREE webinars focused on lending, marketing, and member service; these engaging webinars provide credit unions with helpful products, services, and industry tips to give them the leading edge.   Tuesday, February 18 2:00 PM – 2:30 PM ET Contact Center Services Webinar With the Xtend Contact Center,… Read more »

Feb 17, 2020

Action Required: We Need You to Perform a Connectivity Test Before March 8th!

Action Required: We Need You to Perform a Connectivity Test Before March 8th!

ATTENTION ONLINE CREDIT UNIONS Don’t forget: our next High Availability Rollover is scheduled for Sunday, March 8 Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center.  The next HA rollover will begin at 3:00 AM ET on Sunday, March 8. We will… Read more »

Feb 17, 2020

A Note From the Help Desk: Kaseya Remote Monitoring and Management System Server Upgrade

A Note From the Help Desk: Kaseya Remote Monitoring and Management System Server Upgrade

What Are We Doing? We are migrating the Kaseya Remote Monitoring and Management (RMM) System to new server hardware. Why Are We Doing This? The Remote Monitoring and Management System has become a key tool for oversight of client systems and networks.  To expand on existing capabilities, we’ve made a major investment in the infrastructure… Read more »

Feb 14, 2020