CU*Answers University

Laura Welch-VilkerA Note From the VP of Education

Happy birthday to CU*Answers! By now you’ve heard about how 2020 marks the 50th anniversary of our CUSO. In the spirit of the year-long celebration that’s being planned, the Education Team has worked very hard with our other teams to deliver you some really great education content in this year’s catalog. In fact, there are 17 courses that are either brandnew or that have been updated for 2020.

One event that I am particularly excited about is our new Teller/Member Service Training Day (check this out on page 23). This new session is offered 6 times throughout the year and is designed for credit unions who have hired new tellers or member service staff and would like us to help get them trained and up to speed.

As always, look for our roundtables, focus groups, and even a brand-new boot camp (take a peek at page 22). Remember our online resources, from online help content and reference booklets to step by step instructions and how-to videos collected in Show Me The Steps. And don’t forget about recordings of classroom sessions available via our OnDemand site, answers to FAQs in the AnswerBook, and much more.

Take some time to peruse this catalog to find out what events and options on this year’s calendar will best fit your team’s needs. We think you’ll find something to celebrate about!

Sincerely,

Laura Welch-Vilker
CU*Answers
Vice President of Client Services and Education

Updated
November 7, 2019

CU*Answers is Pleased to Announce the Western Region Shift and Extended Hours!

CU*Answers is Pleased to Announce the Western Region Shift and Extended Hours!

We are excited to announce extended hours for our Client Services and Education Team!  As of Wednesday, January 2nd, CU*Answers began taking calls between the hours of 7:30 AM ET and midnight.  These new hours allow us to provide additional support to all of our client credit unions west of the Eastern Time Zone. We… Read more »

Jan 8, 2019

Join Us for a FREE Education Express Webinar!

Join Us for a FREE Education Express Webinar!

Monday, January 28 2:00 PM – 2:30 PM ET This Month’s Focus Planning Your Staff’s Training Join Laura Welch-Vilker and Lani Lowing of the Client Services and Education Team as they discuss FREE training resources available to your credit union staff.  Topics will include: The 2019 Education Catalog Where to find your annual BSA requirement… Read more »

Dec 28, 2018

Take a Look at the CU*Answers University Courses for January

Take a Look at the CU*Answers University Courses for January

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers.  Take a look at the courses we have coming up in January!   Monday, January 7 10:30 AM – 11:30 AM ET Managing Compliance Using CU*BASE Register for web conference Register for classroom session… Read more »

Dec 21, 2018

Check Out the IRSC University Courses for December!

Check Out the IRSC University Courses for December!

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers.  During the month of December, we will be hosting a set of webinars relating to the Internet Retailer Support Center.  Take a look at the courses we have coming up! Thursday, December 6 9:00… Read more »

Nov 21, 2018

Take a Look at the CU*Answers University Courses for December!

Take a Look at the CU*Answers University Courses for December!

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers.  Take a look at the courses we have coming up in December! Monday, December 3 9:00 AM – 9:30 AM ET An Overview of Records and Information Management Register for web conference Register for… Read more »

Nov 21, 2018

Take a Look at the CU*Answers University Courses for November!

Take a Look at the CU*Answers University Courses for November!

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers.  Take a look at the courses we have coming up in November! Tuesday, November 6 10:00 AM – 10:30 AM ET Web Accessibility and You Register for web conference   Monday, November 12 1:00… Read more »

Oct 26, 2018

Join Us for a FREE Education Express Webinar!

Join Us for a FREE Education Express Webinar!

Tuesday, November 13 4:00 PM – 4:30 PM ET This Month’s Focus New Employee Security Enhancements to the CU*BASE Employee Security Tools Join the Client Services and Education Team as they discuss new employee security enhancements to CU*BASE employee security tools, including the following: Temporarily Lock (Suspend) Employee IDs Archive and Reusing Employee IDs Copy/Merge… Read more »

Oct 24, 2018

Join Us for CU*BASE 18.10 Release Training!

Join Us for CU*BASE 18.10 Release Training!

The 18.10 Release of CU*BASE will be arriving on October 21 for Online and Site-Four clients, and on November 5-6 for Self-Processing credit unions.  CU*Answers will be hosting two separate training sessions for the upcoming release, on the following dates: Wednesday, October 10 2:30 PM – 4:00 PM ET Wednesday, October 17 2:30 PM –… Read more »

Oct 3, 2018