CU*BASE GOLD Feature List

CU*BASE is an independent and wholly-owned data processing software product, supported and maintained by CU*Answers. CU*BASE operates using the IBM i® server platform with TCP/IP connectivity, supporting a variety of LAN/WAN networking solutions.

General

 

  • Comprehensive education, online help and reference tools direct to the employee’s desktop via the CU*Answers network
  • Integrated shared branching options for disaster recovery and expanding member service without brick and mortar
  • Flexible, robust configuration options for savings, certificates and loans
  • Laser printing options including a complete line of user-defined laser forms: certificate forms, member notices, TIC disclosures and other new account forms, loan and member service denial notices, loan application and officer worksheet, available custom forms programming
  • CU control of employee access to Tools

Member Services / Front Line

 

  • Teller Cash Dispenser/Recycler integration (individual_accountsupported TCDs/TCRs)
  • Automated funds transfer and check transfers
  • Phone software with configurable phone transfer fees
  • “New Member” alert comments
  • Savings bond redemption tracking
  • Safe deposit box tracking
  • Laser-printed member starter checks
  • IRA beneficiary and payout tracking; automated payout transfers

Lending

 

  • Online credit reports retrieval and storagework-view_application_status
  • Participation loans tracking
  • Complete centralized underwriting system
  • Risk-based loan pricing and delinquency analysis tools
  • Tools to streamline the loan application process: auto-populated loan applications from the Household database, debt information from on-line credit reports
  • Tiered rates based on loan balance
  • Collateral title and property tax tracking
  • Configurable collections parameters and delinquency analysis tools; online collections monitoring system
  • Flexible interest and payment calculation options for business loans, mortgage loans, interest payment only; variable rate and indexed controls
  • Lease loan tools
  • Indirect (dealer) lending tracking
  • Pre-membership loan applications
  • LOC disbursement checks
  • Online tracking of written-off loans

Accounting / Back Office

 

  • CU*Spy online retrieval of reports (90 days) and statements (12 months); CU*Spy CD-ROM archival of reports and statements
  • Online inquires for easy accrual verification, daily G/L balancing
  • Integrated OTB system for online tracking of “off-trial balance” credit cards, loans and savings accounts; automated uploads/downloads with third-party vendors
  • CASS certification of member addresses
  • Regulatory compliance tools: AIRES downloads, FIDM and OFAC data match systems
  • Investment and subsidiary (fixed assets, prepaids, accrued expenses) tracking systems
  • Budget creation, analysis and tracking
  • Automated check reconciliation
  • Loan classification tracking for planning reserves
  • Accounts payable tracking
  • Streamlined back office monitoring tools: ACH, payroll, share drafts, ATM/debit cards, etc.
  • Configurable Reg. D tracking parameters
  • Dormancy and escheat monitoring

Marketing and Management Review

 

  • Help Desk inquiry for monitoring CU calls to CU*Answers Client Services
  • Online member survey tracking and analysis
  • Cross-sales tracking system, including online marketing tips and product sales procedures
  • Telemarketing leads follow-up system
  • Tiered Service Levels: automated rewards for member participation
  • Marketing Clubs: demographic clubs with automated status tracking, fee waivers and rate benefits
  • “Push Marketing” tools including messages via It’s Me 247 Online Banking and CU*Talk Audio Response, email marketing, selective inserts for member statements, and CU-defined statement messages
  • Fully-integrated non-member database for non-member relationship tracking and potential member data mining
  • Household database and statistical analysis by household and member
  • Extensive membership and member participation analysis tools
  • Rate forecasting and pricing analysis tools
  • Flexible configuration for over-the-counter fees, self-service fees and periodic service charges and rebates: “Relationship Fees”
  • ALM downloads
  • Membership and new account “reason codes” tracking
  • Full line of inquiry tools for comprehensive “window” into CU operations
  • Member follow-up ticklers
  • SEG/sponsor tracking
  • Electronic deposit holds, including the “Member In Good Standing” system for controlling deposit hold settings
Updated
March 27, 2017

Action Required: We Need You to Perform a Connectivity Test Before March 8th!

Action Required: We Need You to Perform a Connectivity Test Before March 8th!

ATTENTION ONLINE CREDIT UNIONS Don’t forget: our next High Availability Rollover is scheduled for Sunday, March 8 Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center.  The next HA rollover will begin at 3:00 AM ET on Sunday, March 8. We will… Read more »

Feb 24, 2020

There’s Still Time to Join the Beta Pool and Earn a CollabRebate!

There’s Still Time to Join the Beta Pool and Earn a CollabRebate!

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Earn a $3,000 CollabRebate for Testing New CU*BASE Tools and Features Coming with the 20.05 Release! Learn more about enhancements coming with the 20.05 release, eligibility requirements for joining the beta pool, and what you will need to do to receive the CollabRebate reward on your CU*Answers invoice. To… Read more »

Feb 21, 2020

There’s Still Time to Join the Beta Pool and Earn a CollabRebate!

There’s Still Time to Join the Beta Pool and Earn a CollabRebate!

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Earn a $3,000 CollabRebate for Testing New CU*BASE Tools and Features Coming with the 20.05 Release! Learn more about enhancements coming with the 20.05 release, eligibility requirements for joining the beta pool, and what you will need to do to receive the CollabRebate reward on your CU*Answers invoice. To… Read more »

Feb 18, 2020

Action Required: We Need You to Perform a Connectivity Test Before March 8th!

Action Required: We Need You to Perform a Connectivity Test Before March 8th!

ATTENTION ONLINE CREDIT UNIONS Don’t forget: our next High Availability Rollover is scheduled for Sunday, March 8 Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center.  The next HA rollover will begin at 3:00 AM ET on Sunday, March 8. We will… Read more »

Feb 17, 2020

Join the Beta Pool and Earn a CollabRebate!

Join the Beta Pool and Earn a CollabRebate!

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Earn a $3,000 CollabRebate for Testing New CU*BASE Tools and Features Coming with the 20.05 Release! Learn more about enhancements coming with the 20.05 release, eligibility requirements for joining the beta pool, and what you will need to do to receive the CollabRebate reward on your CU*Answers invoice. To… Read more »

Feb 13, 2020

The Next HA Rollover is Coming March 8th – We Need You to Perform a Connectivity Test!

The Next HA Rollover is Coming March 8th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center.  The next HA rollover is scheduled for the morning of Sunday, March 8. What’s unique about this HA rollover is that we will be operating live on a new HA server installed back… Read more »

Feb 7, 2020

January Owner’s View Monthly Recap

January Owner’s View Monthly Recap

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Our projects hatch from your input! Check out recent programming changes in the January 2020 edition of the Owner’s View Monthly Recap! January 2020 Owner’s View Monthly Recap The Owner’s View Monthly Recap is designed to keep you informed of feature improvements, vendor enhancements, and other changes to CU*BASE… Read more »

Feb 6, 2020

[The Pulse] 2020 Business Continuity Plan Now Available

[The Pulse] 2020 Business Continuity Plan Now Available

CU*Answers Business Continuity Plan: 2020 Release Now Available   As your core data processor, we continue to invest in high availability and recovery strategies to ensure that the products and services you count on us for are there when you need them. Implementing those strategies and responding when uncertainty happens requires a well-designed and thoroughly… Read more »

Jan 28, 2020

[The Pulse] HA Rollover Results Now Available

[The Pulse] HA Rollover Results Now Available

HA Rollover Results Now Available Rollover: October 27 – November 5 Now available for your review is the summary report of the unscheduled, emergency HA (high-availability) rollover event performed between October 27 and November 5, 2019.  In the report, you will find details about the unfolding circumstances that resulted in a failover and recovery effort… Read more »

Jan 17, 2020

December CU*BASE Monthly Monitor Recap

December CU*BASE Monthly Monitor Recap

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Our projects hatch from your input! Check out recent programming changes in the December 2019 edition of the CU*BASE Monthly Monitor Recap! December 2019 Monthly Monitor Recap The CU*BASE Monthly Monitor Recap is designed to keep you informed of feature improvements, vendor enhancements, and other changes to CU*BASE and… Read more »

Jan 6, 2020