CU*BASE GOLD Feature List

CU*BASE is an independent and wholly-owned data processing software product, supported and maintained by CU*Answers. CU*BASE operates using the IBM i® server platform with TCP/IP connectivity, supporting a variety of LAN/WAN networking solutions.

General

 

  • Comprehensive education, online help and reference tools direct to the employee’s desktop via the CU*Answers network
  • Integrated shared branching options for disaster recovery and expanding member service without brick and mortar
  • Flexible, robust configuration options for savings, certificates and loans
  • Laser printing options including a complete line of user-defined laser forms: certificate forms, member notices, TIC disclosures and other new account forms, loan and member service denial notices, loan application and officer worksheet, available custom forms programming
  • CU control of employee access to Tools

Member Services / Front Line

 

  • Teller Cash Dispenser/Recycler integration (individual_accountsupported TCDs/TCRs)
  • Automated funds transfer and check transfers
  • Phone software with configurable phone transfer fees
  • “New Member” alert comments
  • Savings bond redemption tracking
  • Safe deposit box tracking
  • Laser-printed member starter checks
  • IRA beneficiary and payout tracking; automated payout transfers

Lending

 

  • Online credit reports retrieval and storagework-view_application_status
  • Participation loans tracking
  • Complete centralized underwriting system
  • Risk-based loan pricing and delinquency analysis tools
  • Tools to streamline the loan application process: auto-populated loan applications from the Household database, debt information from on-line credit reports
  • Tiered rates based on loan balance
  • Collateral title and property tax tracking
  • Configurable collections parameters and delinquency analysis tools; online collections monitoring system
  • Flexible interest and payment calculation options for business loans, mortgage loans, interest payment only; variable rate and indexed controls
  • Lease loan tools
  • Indirect (dealer) lending tracking
  • Pre-membership loan applications
  • LOC disbursement checks
  • Online tracking of written-off loans

Accounting / Back Office

 

  • CU*Spy online retrieval of reports (90 days) and statements (12 months); CU*Spy CD-ROM archival of reports and statements
  • Online inquires for easy accrual verification, daily G/L balancing
  • Integrated OTB system for online tracking of “off-trial balance” credit cards, loans and savings accounts; automated uploads/downloads with third-party vendors
  • CASS certification of member addresses
  • Regulatory compliance tools: AIRES downloads, FIDM and OFAC data match systems
  • Investment and subsidiary (fixed assets, prepaids, accrued expenses) tracking systems
  • Budget creation, analysis and tracking
  • Automated check reconciliation
  • Loan classification tracking for planning reserves
  • Accounts payable tracking
  • Streamlined back office monitoring tools: ACH, payroll, share drafts, ATM/debit cards, etc.
  • Configurable Reg. D tracking parameters
  • Dormancy and escheat monitoring

Marketing and Management Review

 

  • Help Desk inquiry for monitoring CU calls to CU*Answers Client Services
  • Online member survey tracking and analysis
  • Cross-sales tracking system, including online marketing tips and product sales procedures
  • Telemarketing leads follow-up system
  • Tiered Service Levels: automated rewards for member participation
  • Marketing Clubs: demographic clubs with automated status tracking, fee waivers and rate benefits
  • “Push Marketing” tools including messages via It’s Me 247 Online Banking and CU*Talk Audio Response, email marketing, selective inserts for member statements, and CU-defined statement messages
  • Fully-integrated non-member database for non-member relationship tracking and potential member data mining
  • Household database and statistical analysis by household and member
  • Extensive membership and member participation analysis tools
  • Rate forecasting and pricing analysis tools
  • Flexible configuration for over-the-counter fees, self-service fees and periodic service charges and rebates: “Relationship Fees”
  • ALM downloads
  • Membership and new account “reason codes” tracking
  • Full line of inquiry tools for comprehensive “window” into CU operations
  • Member follow-up ticklers
  • SEG/sponsor tracking
  • Electronic deposit holds, including the “Member In Good Standing” system for controlling deposit hold settings
Updated
March 27, 2017

Did You Update Your Automated Queries After the Release?

Did You Update Your Automated Queries After the Release?

Don’t forget: the 20.07 Release of CU*BASE was implemented on July 12th.  Be sure to review database changes before running queries for this month.  Click here to view documents including the latest Release Summary and Tool Changes. Visit Show Me the Steps for step-by-step instructions on how to use the Automated Reports and Queries feature:… Read more »

Aug 7, 2020

[The Pulse] 2020 Business Continuity Plan (mid-year revision) Now Available

[The Pulse] 2020 Business Continuity Plan (mid-year revision) Now Available

As your core data processor, we continue to invest in high availability and recovery strategies to ensure that the products and services you count on us for are there when you need them. Implementing those strategies and responding when uncertainty happens requires a well-designed and thoroughly tested plan. We’ve recently updated the 2020 CU*Answers Business… Read more »

Aug 5, 2020

July Owner’s View Monthly Recap

July Owner’s View Monthly Recap

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Our projects hatch from your input! Check out recent programming changes in the July 2020 edition of the Owner’s View Monthly Recap! July 2020 Owner’s View Monthly Recap The Owner’s View Monthly Recap is designed to keep you informed of feature improvements, vendor enhancements, and other changes to CU*BASE… Read more »

Aug 4, 2020

Check Out the CU*BASE 20.07 Release Resource Companion

Check Out the CU*BASE 20.07 Release Resource Companion

The CU*BASE Release Resource Companion includes links to relevant resources and the latest updates to our core software, with brief summaries of each.  Follow the link below to review the 20.07 Release Resource Companion – inside you will find key items related to the 20.07 Release including: New videos for 1Click Offers and Flex Loans… Read more »

Jul 17, 2020

Does Your Accounting Team Know that Daily ACH Tasks are Different, Starting Today?

Does Your Accounting Team Know that Daily ACH Tasks are Different, Starting Today?

If you are responsible for handling daily ACH exceptions, you now have two CU*BASE tools you need to use every day.  Are you ready? With a heightened level of attention being placed on member fees for NSF and non-returned items posted via the ACH channel, we have divided CU*BASE ACH Exceptions into two separate dashboards,… Read more »

Jul 13, 2020

Reminder: Get Ready for the CU*BASE Data Transfer Tool Change!

Reminder: Get Ready for the CU*BASE Data Transfer Tool Change!

With the implementation of the 20.07 CU*BASE release, the current upload (Tool #374) and download (Tool #373) functions will be made obsolete and the existing Tool #1375 Data Transfers (Upload or Download) will become the standard data transfer tool. If you haven’t started using Tool #1375, you may have a bit of housekeeping to do… Read more »

Jul 10, 2020

June Owner’s View Monthly Recap

June Owner’s View Monthly Recap

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Our projects hatch from your input! Check out recent programming changes in the June 2020 edition of the Owner’s View Monthly Recap! June 2020 Owner’s View Monthly Recap The Owner’s View Monthly Recap is designed to keep you informed of feature improvements, vendor enhancements, and other changes to CU*BASE… Read more »

Jul 9, 2020

Are You Ready for the CU*BASE Data Transfer Tool Change?

Are You Ready for the CU*BASE Data Transfer Tool Change?

With the implementation of the 20.07 CU*BASE release, the current upload (Tool #374) and download (Tool #373) functions will be made obsolete and Tool #1375 Data Transfers (Upload or Download) will become the standard data transfer tool. If you haven’t started using Tool #1375, you may have a bit of housekeeping to do before the… Read more »

Jul 6, 2020