Learn How to Apply a Records Management Program to Your Credit Union!

Learn How to Apply a Records Management Program to Your Credit Union!

Implementing a Records and Information Management program helps to make sure you manage your records and information to meet your business needs and comply with laws and regulation.  We want to provide content to help educate, motivate and guide you in your Records and Information program development, and also keep you abreast of trends in… Read more »

Jan 10, 2019

There’s still time to register for this month’s Get Connected webinar!

There’s still time to register for this month’s Get Connected webinar!

Get Connected is a monthly webinar series focusing on CU*Answers Management Services and the people who drive them.  These brief 30 minute sessions will introduce participants to CU*Answers Management Services and the value each service brings.  Sessions will include a discussion of what’s hot in the industry and help participants plug into key resources within… Read more »

Jan 10, 2019

A Note From the Help Desk: Firewall Management System Maintenance

A Note From the Help Desk: Firewall Management System Maintenance

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Firewall Management System Maintenance What Are We Doing? We will be performing maintenance on our firewall management system (https://sgms.cuanswers.com). When Are We Doing This? We will be performing maintenance from 6:00 PM to 7:00 PM ET this evening, January 9. Why Are We Doing It? We are performing this… Read more »

Feb 27, 2019

More Upcoming CU*Answers University Courses for January

More Upcoming CU*Answers University Courses for January

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers.  Take a look at the courses we have coming up in January!   Monday, January 21 10:30 AM – 12:00 PM ET Member Services: Inquiry and Phone Operator Register for web conference Register for… Read more »

Jan 9, 2019

A Follow-up on the Zoot Service Interruption (CenturyLink Interruption) from December 27th

This is a final follow-up on the issues described in the Zoot Service Interruption (CenturyLink Interruption) alert posted on Thursday, December 27th. Below is a report we received from CenturyLink explaining the nation-wide outage that affected many of our clients over the holidays.  We suggest you make a copy of this document, as well as… Read more »

Jan 8, 2019

CU*Answers is Pleased to Announce the Western Region Shift and Extended Hours!

CU*Answers is Pleased to Announce the Western Region Shift and Extended Hours!

We are excited to announce extended hours for our Client Services and Education Team!  As of Wednesday, January 2nd, CU*Answers began taking calls between the hours of 7:30 AM ET and midnight.  These new hours allow us to provide additional support to all of our client credit unions west of the Eastern Time Zone. We… Read more »

Jan 8, 2019