CU*Answers

Sign up for the August Cooperative Campaign!

Promote your auto loans with this fun and eye-catching digital marketing campaign. Various CU*Answers teams, including Marketing, Web Services, and the Internet Retailer Support Center (IRSC) will work with you to execute the campaign to different channels including your Online Banking Community page (OBC), MAP site, and Mobile App for member engagement.

Check Out The 2019 Leadership Videos

Want to watch or share the 2019 Leadership Conference videos? They’re available on the web and you can view them at cuatv.com. Check Them Out!

Leadership Conference 2019

Need a Leadership Conference refresh?
All leadership materials are available to view and download now.

View Documents

Meet The Team

Extended Hours

The Client Services and Education Team now supports extra hours for our credit unions, from 7:30 AM ET until midnight!

Owner’s View

Try it out, let us know what you think!
Log in, search, filter and make notes for your project managers.

Learn More

The Data Warehouse is Available

A brand-new feature for storing the data you always wished you had in CU*BASE!

Upload new information from any outside source (vendor reports, email platforms) for storage or analysis.

Collect the special data set called Phone Optics for deeper analysis studies.

And much more!

Learn More

Get Involved – We Want to Hear Your Voice

Discuss and vote on upcoming projects at CU*Answers. Log in to Owner’s Voice and let us hear your voice by voting on these topics!

Vote Now!

We Want Your Input on Teller Automation!

Has your credit union purchased ITMs or other Self-Service Kiosks? Are you utilizing tablets as part of your member experience? Maybe you… Tell Us!

Custom Online Form Generator

Credit unions will work with IRSC and create custom online forms to be listed from your credit union website, mobile app, or from a banner within It’s Me 247 desktop, as well as It’s Me 247 Mobile Web. Learn More

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Owner’s View

Try it out, let us know what you think!
Log in, search, filter and make notes for your project managers.

Learn More

The Data Warehouse is Available

A brand-new feature for storing the data you always wished you had in CU*BASE!

Upload new information from any outside source (vendor reports, email platforms) for storage or analysis.

Collect the special data set called Phone Optics for deeper analysis studies.

And much more!

Learn More

Extended Hours

The Client Services and Education Team now supports extra hours for our credit unions, from 7:30 AM ET until midnight!

A Note From the Help Desk: Annual Firewall Review

Do You Know How Your Firewall Is Set Up? As part of your ongoing technology oversight, we encourage you to meet with us and review your firewall configuration on an annual basis. Given the increased focus on cybersecurity for credit unions, we’d like to help you learn about this core security component and answer… Read more »

Feb 28, 2017

CU*BASE Will Look Completely Different, Starting on March 20

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS CU*BASE will look completely different when you log in on Monday, March 20. Are you ready? Learn More

Feb 28, 2017

Providing Free SSL Certificates to Hosted Websites

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS CU*Answers Web Services Moving All Shared Web Hosted Credit Union Websites to SSL Encryption at No Additional Cost Over the course of the next several weeks, CU*Answers Web Services will be adding SSL certificates to all shared hosted credit union sites at NO ADDITIONAL COST to your credit union!… Read more »

Feb 28, 2017

Xtend Webinars – What’s Coming Up Next Week?

Coming Up This Week! Each month, Xtend offers FREE webinars focused on lending, marketing, and member service; these engaging webinars provide credit unions with helpful products, services, and industry tips to give them the leading edge. Tuesday, March 7 2:00 PM – 3:00 PM ET Managed Yak Tracker Is your credit union looking for more loans… Read more »

Feb 28, 2017

A Note From the Help Desk: Dell SonicWall SRA Vulnerabilities in Managed SRA and SMA Devices

ATTENTION NETWORK SERVICES MANAGED CLIENTS Dell SonicWall SRA Vulnerabilities in Managed SRA and SMA Devices Today it was announced that there are three vulnerabilities with the SonicWall Secure Remote Access and the Secure Mobile Access devices. These vulnerabilities can cause unauthorized information disclosure, modification and/or disruption of service. While these vulnerabilities are potentially serious, we do not… Read more »

Feb 27, 2017

CU*BASE New Navigation – Don’t Forget to Join our Training Sessions!

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS – Did You Know? – With the upcoming 17.03 Release of CU*BASE, your Favorite Tools can follow you from one workstation to another! With the New Navigation, your Favorite Tools are tied to your Employee ID. This also means that multiple credit union employees can use the same workstation,… Read more »

Feb 27, 2017

This Week in Xtend Webinars…

Coming Up This Week! Each month, Xtend offers FREE webinars focused on lending, marketing, and member service; these engaging webinars provide credit unions with helpful products, services, and industry tips to give them the leading edge. Tuesday, February 28 2:00 PM – 2:30 PM ET Member Reach “A Deep Dive” Ever wish you could have… Read more »

Feb 27, 2017

VIDEO OF THE WEEK: The CU*BASE Tool Information Window

The CU*BASE Tool Information Window Watch this video to learn about the tool information window found in the new CU*BASE navigation coming in a few weeks! Play Video Check out our entire collection of video tutorials in the Show Me the Steps Video Library!

Feb 27, 2017

Don’t Miss Out! Enter the CU*BASE New Navigation Contest for a Chance to Win a Laptop!

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Don’t miss out! As you’ve heard, the upcoming CU*BASE navigation change is a new way to use the features that you already love. By simply searching for tools and creating your favorite list, you can customize CU*BASE to deliver you the functions you need for your day without spending… Read more »

Feb 24, 2017

In Case you Missed it: 2017 Data Investment Symposium Recap

Did you miss the 2017 Data Investment Symposium? Join us for a recap session hosted by Randy Karnes, as he covers topics and points of discussion from the February Symposium. Learn what investments our CUSO will be making, based on feedback from your industry peers. Friday, March 10 2:30 PM – 3:30 PM ET No… Read more »

Feb 24, 2017