Attention Paymentus Bill Pay Credit Unions
As of May 19th, 2026, Paymentus has implemented enhancements for Authorized FI PASS roles (including FI customer service specialist & FI customer service). These roles now have expanded control over identifying and managing orphaned payments – i.e. payments that occur when an account or card is inactive or deleted, or when a payee has been removed. This new self-service capability eliminates the need to submit deletion requests to the Paymentus client support team, giving the FI’s more direct control over payment cleanup.
What’s New for the FI?
- Self-service orphaned payment deletion: authorized users can now delete orphaned scheduled payments directly within PASS.
- Clear visibility in customer profiles: orphaned payments now appear under the Scheduled payments section of the customer profile screen.
- Asterisk notation + reason codes: each orphaned payment is marked with an asterisk (*) and includes the reason it became orphaned, making it easy to identify and act on.
What Should You Know About this Enhancement?
The notation and asterisk (*) or double asterisk (**) next to a customer’s scheduled payments indicates that the payee associated with that payment could be locked due to a 01 priority PayWatch Alert. Once the alert decision option (Reactivate Recipient) is chosen, the payment will process after 5:00 PM ET.
If these notations populate in the scheduled payments section, but there isn’t an asterisk next to the payment; these payments are not considered orphaned payments and will still process as normal.
