Attention Credit Unions Whose Bill Pay Provider is iPay
Effective August 26th, 2026, the chat functionality available through the iPay MASTER Site will be retired. To better serve clients, iPay will be reallocating resources to enhance call and case response times, ensuring faster and more consistent support.
As a reminder, iPay clients can access a variety of robust self-service and educational resources to help manage administrative tasks and deepen their understanding of iPay Solutions. Available resources include:
Training Opportunities via Jack Henry University
Accessible from the For Clients Portal by clicking the JH University link.
eLearnings:
- iPay Bill Pay Layered Security Features
- iPay Portal and MASTER Site Training
- How to Use iPay’s Bill Pay eBill Service
- iPay Business Bill Pay
- iPay Consumer Bill Pay
Instructor-Led Trainings:
- iPay Portal and MASTER Site
- iPay Solutions Business Bill Pay
- iPay Solutions Consumers Bill Pay
Product Documentation via Help Center
Also accessible from the For Clients Portal. A reference guide can be accessed here.
Documentation includes (but is not limited to):
- Release Notes
- iPay Portal
- iPay Bill Pay
- Managing Bill Pay Payments
- Managing Payees
If you have any questions or need assistance with navigating these resources, please contact iPay Solutions Client Support by submitting a case or calling (877) 434-4729.
