Attention Paymentus clients:
On Tuesday, November 17th, several updates will be deployed for clients who partner with Paymentus. These deployments include:
Enhanced Details in Returns Report
Overview
Paymentus has updated the Returns report in PASS to provide greater clarity for failed transactions, specifically to acommodate networks that do not utilize standard return codes.
Report Updates
- Column Renamed: The existing column previously named Payment Return Reason has been renamed to Payment Return Code.
- New Column Added: A new column titled Payment Failed Reason has been added to the right of the Payment Return Code column and will capture the failure reasons from networks.
Supported Payment Failed Reasons
The new Payment Failed Reason column will display the following values:
- FUNDING_NO_MONEY
- FUNDING_COULD_NOT_POST
- FUNDING_CLOSED_ACCOUNT
- FUNDING_INVALID_ACCOUNT
- NETWORK_ACCOUNT_CLOSED
- NETWORK_INVALID_ACCOUNT
- NETWORK_UNDELIVERABLE
- NETWORK_POSTAL_RETURN
- NETWORK_STOPPED
- NETWORK_PAYEE_COULD_NOT_POST
- NETWORK_CUSTOMER_STOP
- FUNDING_NO_CREDIT_CLOSED
- FUNDING_NO_CREDIT_INVALID
- FUNDING_NO_CREDIT_NO_POST
- NETWORK_NO_MONEY
- NETWORK_NO_AUTHORIZATION
- NETWORK_DEBIT_TO_CREDITS_ONLY_ACCOUNT
- NETWORK_CREDIT_TO_DEBITS_ONLY_ACCOUNT
- FUNDING_UNCOLLECTED_FUNDS
- FUNDING_TRANSACTION_STOPPED
Customer Audit Trail Navigation Fix
Overview
Resolved a navigation issue where returning to the main search criteria screen from the search resulted page required multiple clicks.
What Was Fixed
Previously, after drilling down into a transaction’s details and returning to the Search Results page, clicking the Return to Search button required a second click to navigate back to the Customer Audit Trail search screen.
With this update, navigation responds immediately. A single click on Return to Search now successfully returns the user to the Customer Audit Trail search page with their seach field intact.
