Privacy Policy Compliance for Google Play Apps & Updated Android App Version

If your financial institution has recently received an email from Google stating that your app is no longer compliant with Google Play Policies, it is likely due to your privacy policy being in a PDF format.  The PDF format is not accepted by Google at this time.

You will need to work with your website developer to have your privacy policy listed as text on your website instead.  After this has been completed, please reach out to IRSC as we will need to update the URL on the Google Play Console.

Below is an example of the email your credit union may receive if your privacy policy is currently presented in PDF format:

Additionally, all Android credit union apps need to be on version 4.8.4.  If your credit union is not currently using version 4.8.4, please contact us at irsc@cuanswers.com to work on this update.  To determine which version of the Android app your credit union is currently using, please refer to the mobile app information within the mobile app itself and click to view the internal support version.

If you have any questions, please contact us at: irsc@cuanswers.com.

Lender*VP and Xtend are Here to Help with Mortgage Servicing & Escrow Processing

Lender*VP and Xtend are Here to Help with Mortgage Servicing & Escrow Processing

Did you know that Lender*VP offers mortgage servicing and escrow processing services in collaboration with the Xtend Mortgage Servicing team?  Let us put our team of experts to work for you! We make it easy for you by providing the following services: Escrow Processing Pay escrow bills Run annual escrow analysis Reporting on bills becoming… Read more »

Jul 24, 2024

CU*BASE Call Report Training, Presented by Earnings Edge

CU*BASE Call Report Training, Presented by Earnings Edge

Join the Earnings Edge Accounting Services team for a review of the CU*BASE Call Report Toolkit! We’ll discuss the latest updates to the call report and will explore education opportunities relating to the toolkit. This event will be hosted by Keegan Daniel, VP of Professional Services and Amber Jecks, Accounting Services Consultant. Click the button below… Read more »

Jul 24, 2024

Join Us for a Conversation On Plastics

Join Us for a Conversation On Plastics

From fraud mitigation to mandates, batch maintenance to digital issuance, vendor consolidations, and everywhere in between, Conversations on Plastics is another avenue that allows CU*Answers Cards and Payments to explore the complex and exciting world of ATM, debit, and credit cards! Register for our upcoming Conversations on Plastics for a discussion on Instant Issue. Instant… Read more »

Jul 24, 2024

IBM i Access Upgrades – Complete Yours by 9/1/2024

IBM i Access Upgrades – Complete Yours by 9/1/2024

It’s time to upgrade IBM i Access (used for print sessions) to 1.1.9.4! Your IT staff can download the latest version and perform these upgrades today. Please note that this update is required for all CU*Answers clients, in order to keep workstations up to date with currently-supported software. The updates will need to be applied to… Read more »

Jul 24, 2024

Don’t Forget! There’s Still Time to Join the 24.10 CU*BASE Release Beta Pool!

Don’t Forget! There’s Still Time to Join the 24.10 CU*BASE Release Beta Pool!

Earn a $3,000 CollabRebate for testing new CU*BASE tools and features coming with the 24.10 release! Learn more about enhancements coming in the October release, eligibility requirements for joining the beta pool, and what you will need to do to receive the CollabRebate reward. Interested in joining the Beta Pool?  Use the link below to… Read more »

Jul 23, 2024

Prevent Fraud with Positive Pay for Your Business Members

Prevent Fraud with Positive Pay for Your Business Members

If your credit union works with business memberships, the Positive Pay toolkit is great resource to help prevent fraudulent activity from posting to business member’s checking account. An online tool accessible through BizLink 247, Positive Pay allows business members to upload checks they have written, or to manually enter the checks they have written.  Any… Read more »

Jul 23, 2024

Create and Maintain Your Own MOP Sites with MOP Manager

Create and Maintain Your Own MOP Sites with MOP Manager

Have you heard about MOP Manager?  This self-service option grants your credit union the ability to create your own credit union MOP sites, as well as the option to update any existing MOP sites that you may already be operating. MOP Manager also gives you the ability to make edits to homepage promotions, eligibility page,… Read more »

Jul 23, 2024