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News

Updated Message for Failed Online Banking Login Attempts

Beginning Tuesday, July 11, members will see an updated message in It’s Me 247 Online Banking if they attempt a login with invalid information in the username or password fields. Regardless of which information is incorrect, the message will now display “Login failed. Invalid username or password.” Previously, this message would indicate which piece of information was incorrect. While this is only one small layer of account security, overly specific error messages have been shown to aid potential bad actors; in an ever-changing security environment, more generic messages have become the standard. This update is to the message text only, with no changes to how members log in, or how staff can assist members who are having trouble logging in.

Jul 10, 2023
Client NewsCU*AnswersIt's Me 247onlineonline bankingself-processing

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Imaging Solutions invites you to join our CU*Forms workshop series! Hosted weekly, these one-hour workshops are designed to help your credit union get the most out of programming forms, setting up FormFLOW and membership products, eSign workflows, and more! We’ll highlight helpful tips and tricks, and answer any questions you might have relating to CU*Forms. Click… Read more »

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Reminder: New Bureau Servicing Fee for Equifax Clients Beginning 10/1/25

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Attention all clients using Equifax for credit pulls (for primary and backup bureau): Starting October 1st, 2025, you will see a new Bureau Servicing Fee on your monthly invoice for $25/month. This fee is a result of increased costs that we incurred in our renewed agreement with Equifax. If you have any questions, please reach… Read more »

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Join CU*Answers Imaging Solutions for a Conversation on CU*Forms and Native Receipts! We want your input on these products, to continue making these successful for the future. We invite you to connect with your peers and see how they are using CU*Forms for their forms and processes. Build relationships, share ideas, and maybe even have a… Read more »

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Two for Tuesday with CEO Geoff Johnson – 8/5/2025

Two for Tuesday with CEO Geoff Johnson – 8/5/2025

Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following.  Watch the video below to hear Geoff’s insight on this week’s topics.  

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Revised Implementation Date: Automated Process for Beginning of Day LACHXC Reports

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Last week, we sent an announcement indicating that a project to automatically generate Beginning of Day LACHXC reports would be arriving on Tuesday, August 5th. This date has since changed and the automation process will instead be arriving on August 20th. We apologize for any confusion this may have caused. If you missed the previous… Read more »

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Make the Most of Your Credit Union’s Initiatives with Strategic Release Management!

Make the Most of Your Credit Union’s Initiatives with Strategic Release Management!

You’ve spent weeks reviewing CU*BASE Release documentation and your staff has attended CU*Answers Release Training web conferences. Now it’s time to put all you have learned into action! CU*BASE Strategic Release Management is a service which equips credit union executives and managers with strategic and meaningful approaches for the utilization of technology associated with major… Read more »

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Vehicle Valuation Price Increase Arriving in October

Vehicle Valuation Price Increase Arriving in October

Attention CU*Answers clients: effective October 1st, 2025, pricing for J.D. Power Vehicle Valuations will be increasing. The monthly cost will increase from $60.50 per month to $66.50 per month, while valuation costs will increase from $0.24 per valuation to $0.26 per valuation. These price increases will apply to all clients using the service, including current subscribers. If… Read more »

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July Owner’s View Monthly Recap

July Owner’s View Monthly Recap

Check out recent programming changes in the July 2025 edition of the Owner’s View Monthly Recap! Open the Owner’s View Monthly Recap The Owner’s View Monthly Recap is designed to keep you informed of feature improvements, vendor enhancements, and other changes to CU*BASE and accompanying core-software products. Read previous editions of the Owner’s View Monthly Recap… Read more »

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Check Out the New Resources Featured in this Edition of Documentation Digest!

Check Out the New Resources Featured in this Edition of Documentation Digest!

Documentation Digest is your go-to knowledge base for questions relating to CU*BASE software, products and services from CU*Answers. This email series highlights resources that we think your credit union will find helpful, including Help topics, booklets, videos and more! Click on the links below for a deeper dive into each item, and don’t forget to… Read more »

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BizLink 247 – Designed for the Unique Needs of Business Members

BizLink 247 – Designed for the Unique Needs of Business Members

BizLink 247 is designed for the special needs of business members.  Alongside its companion PIB MLO, BizLink 247 allows business owners to have separate logins and individual permissions for each employee – these permissions can be granted either through CU*BASE (via a credit union employee) or PIB MLO (by the business owner/administrator). Once your order… Read more »

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In Case You Missed It…

In Case You Missed It…

Take a look back at some important topics from the last half of July 2025! View Topics

1Click Autopilot

1Click Autopilot

Are you looking to bolster your lending portfolio but don’t have the time or resources to dedicate to it? You can hire the Lender*VP team to send out recurring 1Click campaigns for you! 1Click Offers are easy for your members, why not make them just as easy for your credit union too!
Learn More

Join Us for Asterisk Intelligence Week!

Join Us for Asterisk Intelligence Week!

Between Monday, August 18th and Wednesday, August 20th, we will be hosting on-site training in Grand Rapids, Michigan, followed by a series of webinars on Thursday, August 21st.  These courses will focus on tactical skill instruction, strategy discussion and training solutions. Learn More

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GOLD Updates

The next GOLD updates are currently scheduled for:

Online/Partner CUs
25.10  Oct. 12, 2025 (Sunday)
Self Processing CUs
25.10  

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Join Us for a Live Demo of Retailer Direct

Join Us for a Live Demo of Retailer Direct

Retailer Direct is an indirect lending solution developed to offer third parties a direct integration into CU*BASE! Utilizing an online application portal, business retailers offering goods or services can finance loans for members and non-members alike with your credit union.

If you’d like a deeper dive into these features, Lender*VP invites you to join our upcoming webinar as we present a live demo of Retailer Direct! To register, click the button below. Register Today

Two for Tuesday

Two for Tuesday

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Lender*VP Invites You to Learn About REPAY Payment Solutions

Lender*VP Invites You to Learn About REPAY Payment Solutions

REPAY is an innovative, full-service payment technology and processing provider for credit unions. Interested in learning more about REPAY as a solution for your members? Click the button below to register for our upcoming webinar! Register Today

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