Education Features:

Online Courses

Welcome to CU*Answers Online University! Since November, 2004, we’ve consistently added new or updated existing courses to assure the education we offer to our clients is relevant. This introductory brochure describes the campus in more detail. Each credit union has access to the campus and has one login that all employees share. See how to access the campus under Logging On below.

Your credit union might have interest in a CU*Answers University campus of your own. Click here for details.

Logging On

Method 1

Log in to CU*BASE and click the Network Links button, then click the CU*Answers University link. This will automatically log you on to the university using your credit union's assigned login name and password.

Method 2

Use the link below to access the campus, then enter your credit union's login name and password. (You will need to email us at education@cuanswers.com to get this name and password.)

Courses are grouped into Categories

The CU*Answers Online University Campus includes multiple courses grouped into job related categories. To see the complete list of courses available to your staff, log on to the CU*Answers University Campus using one of the methods above under Logging On.

Category	Description
The Credit Union Difference	One course describing the cooperative nature of credit unions and the benefits of ownership
CU*BASE Accounting/Back Office	Courses focus on General Ledger and ACH, Share Draft, and Payroll Processing
CU*BASE General	Courses are related to a credit union going through conversion from an existing core processor to CU*BASE
CU*BASE Lending	Courses are geared to proficiencies for loan officers and member service representatives who handle loans
CU*BASE Marketing/Sales	Courses are based on using the query tool to create reports from CU*BASE data
CU*BASE SECURE-U	Security best practices and guidelines to reduce exposures are covered in Secure-U classes
CU*BASE Teller/Member Service Online	Courses cover the basics of using CUBASE and contain valuable education for Tellers, Member Service Representatives, Loan Officers, and anyone who uses CUBASE
CU*BASE Collections	Courses cover the basics of collections and managing daily work
Community Relations	Types of community relations and a primer on financial literacy are contained in these courses
Compliance	One course covering the Check 21 Act and the ways in which checks are processed in the United States
Fraud School	Five courses discussing the impacts of fraud related to identity theft, check fraud, and credit card fraud
Loan Officer School	Four courses based on credit and lending basics, the process of lending, and lending laws
Telephone Training School	Courses focusing on telephone skills required for successful sales and service
Teller School	Courses cover the role of the teller, handling negotiable instruments, financial services overview, and security

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