Submit An Idea

We take your ideas seriously

But we need you to, also. Submitting an idea form should not just be a whim you had while on the drive to work this morning. Making a change could affect everyone in the CU*Answers family. Some changes save you time, others drive your business. Make your case for why you need what you need.

View status for current projects

A way to start a dialogue

Remember the Idea Form is just that – communication of an idea. Like a suggestion box. It’s a method to ask for an enhancement or a new feature; maybe a new report.

What if you discover an issue that needs to be fixed? In that case, you want us to do more than consider an idea; you want the problem fixed. If you have an actual issue with how the software is working, report it to a CSR so a project sheet can be submitted if needed.

Reviewed by our CEO and design team

Remember that you are asking your CUSO to spend your and your colleagues’ money, so use the Idea Form to state your case. Address all aspects of the potential development: the level of importance, the effect it will have on all CU*Answers clients, the ripple effect on other systems, the improvements you expect and the benefits of the change.

Once you submit your Idea Form, you can expect a reply in about 6-8 weeks, at which point you will be asked to join in a back-and-forth dialogue with our team as we debate feasibility and techniques that might turn your idea into reality. Just remember that not all ideas can be adopted for development.

Fill out an Idea Form

To submit an Idea Form, log in to CU*BASE GOLD as usual. Click the “Network Links” button network links in the bottom-left corner of any screen or menu. Click on “Submit an Idea” then just follow the instructions. It’s easy!

Initiating a request for custom development

Sometimes your idea is more than just a suggestion, it’s a full-blown project, where your credit union is willing to pay for the custom development work to be prioritized and completed by our programming teams. Check out the Initiating a Special Project Request page for more details; we’d love to work with you on your custom project.

Developer's Help DeskBe sure to also check out the Developer’s Help Desk for more information about custom software development through our Design Studio process.

Visit the Developer’s Help Desk

Updated
July 12, 2019

Arriving January 2022: Enhanced Batch Maintenance File for CO-OP Clients!

Arriving January 2022: Enhanced Batch Maintenance File for CO-OP Clients!

Attention credit unions that utilize CO-OP for debit card processing: Some of you have reached out to us requesting to move to the CO-OP APBATCH4 enhanced nightly batch maintenance file and have voiced interest in opportunities for their wallet programs.  Others have reached out requesting to move to the enhanced file so that the cell… Read more »

Jul 1, 2021

Xtend Network News Update

Xtend Network News Update

ATTENTION XTEND SHARED BRANCHING PARTNERS An Update from the Xtend Shared Branching Network Effective Thursday, July 1, the following credit unions have changed their names: Birmingham Bloomfield Credit Union has changed their name to Michigan United Credit Union. Kent County Credit Union has changed their name to Intandem Credit Union. Please visit the Xtend Online Search… Read more »

Jul 1, 2021

Proving Data Strategies: Lending Opportunities Dashboard

Proving Data Strategies: Lending Opportunities Dashboard

Join the Asterisk Intelligence team as they review Tool #1855, the Lending Opportunities Dashboard available within CU*BASE.  Your data is an asset – hear from our analysts how your operational data can be leveraged for greater insights into your loan portfolio, member demographics, and identified opportunities to take action and drive results. Learn how to… Read more »

Jul 1, 2021

In Case You Missed It – Late June 2021

In Case You Missed It – Late June 2021

Take a look back at some important topics from the second half of June 2021: Direct Login Widget Changes for the New Online Banking Asterisk Intelligence Presents: Removing Barriers that Keep You from Earning Now Available: 2 New Online Banking Overview Videos Grow Involvement from Your Members with Election Management Services! Register for Asterisk Intelligence… Read more »

Jun 30, 2021

Register for Asterisk Intelligence Week at CU*Answers

Register for Asterisk Intelligence Week at CU*Answers

Join the Asterisk Intelligence team for one or more sessions in the July Asterisk Intelligence Week! Options include both skills and strategy sessions! During the event, participants will review and discuss data analytics, data management, and data warehousing solutions and strategies. Also available by popular demand is an entire day of tactical skills instruction on… Read more »

Jun 30, 2021

Did You Know? Reward Your Members with a Customized Credit Card Cash Back Program!

Did You Know? Reward Your Members with a Customized Credit Card Cash Back Program!

Reward Your Members with a Credit Card Cash Back Program, Customized with Several Great Features! Have a Credit Card Cash Back program or thinking of starting one to reward your members for using your credit union credit card? Configure your rewards program with Tool #1550: Credit Card Cash Back Program Config., built right into CU*BASE! … Read more »

Jun 29, 2021