Client News provides the information you need to stay current with what’s happening. You may also want to check out the press release section.
A Note From the VP of Education Happy birthday to CU*Answers! By now you’ve heard about how 2020 marks the 50th anniversary of our CUSO. In the spirit of the year-long celebration that’s being planned, the Education Team has worked very hard with our other teams to deliver you some really great education content in… Read more »
Are you looking for information about future releases? Ever wonder what’s coming for CU*BASE or It’s Me 247 online banking or other CU*Answers tools? Stay current by subscribing to CU*Answers newsletters. Read about topics beyond the CU*BASE software and how to pull it all together.
Cybersecurity and resilience are serious economic concerns rapidly spreading throughout the credit union industry as the risk of data breach and fraud continues to expand. As an engaged and committed CUSO, CU*Answers has the professional resources available to learn about cybersecurity requirements and help credit unions design and build the infrastructure needed to continually monitor… Read more »
The Internet Retailer Support Center (IRSC) is a CU*Answers online store for credit union virtual channel project managers. It brings together several digital strategy products into one cohesive location and a single point of contact—no more searching across CU*Answers’ websites!
CU*Answers wants our clients to be successful. Not only do we say it, but we’re walking the talk as well. Announcing, Building the Factory! This series of documents backs up our desire for your credit union to thrive and get the most out of your partnership with CU*Answers and the powerful toolset we provide. The… Read more »
Mobile 4.0 is the first release to support full iPad and Android tablet support and optimization. Mobile 4.0 presents the ability to link from homepage advertisements, a new native message center, credit score displays, branch information updates, and more! We will be hosting an informative webinar on how your credit union can launch Mobile 4.0… Read more »
Review Your December Deadlines and Stay Ahead of Schedule The holiday season and year-end seem to swirl together into a December that just zips on by! Don’t get caught in the last minute tangle; review your December year-end deadlines now to ensure each task will be completed by the deadline. Up this month is a… Read more »
An audit report on Xtend’s 2019 financials was recently performed by Crowe LLP. This audit report has been posted to the Due Diligence page of the Xtend website. In the report, you will find statements on Xtend’s balance sheets, income, stockholder equity and cash flows, between September of 2018 and September of 2019. If you… Read more »
Coming Up Next Week! Each month, Xtend offers FREE webinars focused on lending, marketing, and member service; these engaging webinars provide credit unions with helpful products, services, and industry tips to give them the leading edge. Tuesday, December 10 2:00 PM – 2:30 PM ET Xtend Communications – Department Overview The Xtend Communications department… Read more »
Performing a Miscellaneous Receipt Transaction Using Funds from a Member’s Account Need a quick way to show your staff how they can post a miscellaneous receipt transaction using funds from a member withdrawal? Refer them to this video! Play Video Check out our entire collection of video tutorials in the Show Me the Steps Video Library!
Coming Up This Week! Each month, Xtend offers FREE webinars focused on lending, marketing, and member service; these engaging webinars provide credit unions with helpful products, services, and industry tips to give them the leading edge. Wednesday, December 4 2:00 PM – 2:30 PM ET Member Marketing Campaigns – Ideas for You! Looking for… Read more »
Take a look back at some important topics from the second half of November 2019: 2019 ACH Audit and Risk Assessment Available Year 3 of MACO Support is Ready for Liftoff! Mobile 4.0, the Newest Annual Version of the CU*Answers Mobile App, Will be Arriving Soon! Looking to Learn More About A2A and ACH Payment… Read more »
Beginning in December, Xtend will be changing our accounting email address to firstname.lastname@example.org. Going forward, we will send all invoices and replies to your credit union from this new email address. If you have any questions about your invoice or about this change, please use this new address to contact us.
ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Join Us for a Roundtable Recap! Attend the Roundtable Recap to hear about hot topics that were discussed at the Collections Roundtable on November 21. Use the link below to register! Wednesday, December 11 11:00 AM – 12:00 PM ET Join the Webinar
As we move into our third calendar year with MACO, we are asking our credit unions to select their order options and decide if they would rather: Prepay for a set number of licenses for the 2020 calendar year True-up at the end of the 2020 calendar year For previous year statistics, please reach out… Read more »