Client News provides the information you need to stay current with what’s happening. You may also want to check out the press release section.
A Note From the VP of Education Happy birthday to CU*Answers! By now you’ve heard about how 2020 marks the 50th anniversary of our CUSO. In the spirit of the year-long celebration that’s being planned, the Education Team has worked very hard with our other teams to deliver you some really great education content in… Read more »
Are you looking for information about future releases? Ever wonder what’s coming for CU*BASE or It’s Me 247 online banking or other CU*Answers tools? Stay current by subscribing to CU*Answers newsletters. Read about topics beyond the CU*BASE software and how to pull it all together.
Cybersecurity and resilience are serious economic concerns rapidly spreading throughout the credit union industry as the risk of data breach and fraud continues to expand. As an engaged and committed CUSO, CU*Answers has the professional resources available to learn about cybersecurity requirements and help credit unions design and build the infrastructure needed to continually monitor… Read more »
The Internet Retailer Support Center (IRSC) is a CU*Answers online store for credit union virtual channel project managers. It brings together several digital strategy products into one cohesive location and a single point of contact—no more searching across CU*Answers’ websites!
CU*Answers wants our clients to be successful. Not only do we say it, but we’re walking the talk as well. Announcing, Building the Factory! This series of documents backs up our desire for your credit union to thrive and get the most out of your partnership with CU*Answers and the powerful toolset we provide. The… Read more »
Take a look back at some important topics from the first half of January 2020: Hit the Ground Running in 2020 with Analytics Booth! December CU*BASE Monthly Monitor Recap Join the January Vendor Watch Session! Did You Know? You Can Make ‘Currently Serving’ the Default for Your Tellers Show Them the Love! CU*BASE Strategic Release… Read more »
As of January 2020, Rebecca Hall has submitted her resignation as a Xtend Shared Branching Committee member. As of February 2020, this will leave an open position with the Xtend Shared Branching Advisory Committee. If you would like to have the opportunity to sit on the Shared Branching Committee, please submit your resume and a… Read more »
Coming Up Next Week! Each month, Xtend offers FREE webinars focused on lending, marketing, and member service; these engaging webinars provide credit unions with helpful products, services, and industry tips to give them the leading edge. Tuesday, January 21 2:00 PM – 2:30 PM ET Contact Center Services Webinar With the Xtend Contact Center,… Read more »
ATTENTION ONLINE CREDIT UNIONS As announced in the 19.05 CU*BASE release and the 19.12 CU*BASE release, beginning March 21, 2020 and continuing monthly for CU*Answers online credit unions, we will begin purging tracker conversations that are outside of the configured retention schedule. We recommend configuring your retention schedule now so that you are prepared when… Read more »
What Are We Doing? We are enhancing our backup monitoring process by utilizing new tools available from the vendor. Why Are We Doing This? These new tools allow us to monitor and audit more of the environment, while also giving us more precise data to create tickets based on. For example, the backup system immediately… Read more »
REVISED With the passing of the new SECURE Act of 2019, we evaluated CU*BASE tools used for working with IRA accounts. Specifically, we looked at tools for making contributions and for handling member Required Minimum Distributions, since the RMD age was raised from 70 ½ to 72, and contributions to Traditional IRAs are now allowed… Read more »
CU*Answers Network Services has been tracking two significant Microsoft vulnerabilities published yesterday and how to remediate them. Due to the scope and severity of the issues, the US government has taken the rare step of also publishing alerts for these vulnerabilities through US-CERT and the Department of Homeland Security. About the Vulnerabilities: The first vulnerability… Read more »
Whether you are introducing new employees to CU*BASE or helping existing employees to practice new skills, the Custom Training Edition (CTE) can help bring your team up to speed on the tools they will use every day to serve your members. The CU*BASE Custom Training Environment is a new alternative to the shared simulated environment… Read more »
CU*Answers University Week is coming January 21 – January 24! Register for our most timely and relevant courses condensed into one week – each course is FREE to attend! Tuesday, January 21 10:30 AM – 12:00 PM ET Member Services: Inquiry and Phone Operator Register for web conference Register for classroom session 3:00… Read more »
Elevate your operations in 2020 and impress your board with enhanced reporting and trending metrics powered by Analytics Booth! Enjoy hundreds of operational trend lines and organizational insights accessible anywhere you have an internet connection. Stop waiting for the end of the month to review your performance – enjoy daily insights at 24 hour intervals,… Read more »