Client News provides the information you need to stay current with what’s happening. You may also want to check out the press release section.
A Note From the VP of Education It looks like 2021 is going to be another very full year of education! You’ll see some changes to this year’s catalog and the offerings available to your teams. Our Imaging Solutions Team is now offering their course 11.02 Working with Your Members Remotely once per quarter. We… Read more »
Are you looking for information about future releases? Ever wonder what’s coming for CU*BASE or It’s Me 247 online banking or other CU*Answers tools? Stay current by subscribing to CU*Answers newsletters. Read about topics beyond the CU*BASE software and how to pull it all together.
Cybersecurity and resilience are serious economic concerns rapidly spreading throughout the credit union industry as the risk of data breach and fraud continues to expand. As an engaged and committed CUSO, CU*Answers has the professional resources available to learn about cybersecurity requirements and help credit unions design and build the infrastructure needed to continually monitor… Read more »
The Internet Retailer Support Center (IRSC) is a CU*Answers online store for credit union virtual channel project managers. It brings together several digital strategy products into one cohesive location and a single point of contact—no more searching across CU*Answers’ websites!
CU*Answers wants our clients to be successful. Not only do we say it, but we’re walking the talk as well. Announcing, Building the Factory! This series of documents backs up our desire for your credit union to thrive and get the most out of your partnership with CU*Answers and the powerful toolset we provide. The… Read more »
If you have not yet completed the LegaSuite Client upgrade on all of your workstations, please do so soon. Currently, we are running on version 8.2.2 and will be moving to version 8.5.4. Online and Site-Four credit unions will now need to complete the upgrade by October 3, while Self-Processing credit unions will need to… Read more »
Sign up for the October Cooperative Campaign! Online Banking Services $250.00 Let your members know that they can have quick and easy access to their accounts with your convenient mobile app! Various CU*Answers teams, including Marketing, Web Services, and the Internet Retailer Support Center (IRSC), will work with you to execute the campaign to different… Read more »
As previously announced, CU*Answers will be performing planned Network Maintenance from 11:00 PM ET on Saturday, September 18th until 6:00 AM ET on Sunday, September 19th. During that time, teams will be taking steps to upgrade the firmware on all core network switch appliances that connect systems at the primary production center in Kentwood, MI…. Read more »
CU*BASE Release 21.10 Online and Site Four Release Date is October 3 Self-Processor Release Date is October 6 Documents 21.10 Release Summary 21.10 New and Updated Tool Summary 21.10 Database Changes Summary Training Attend a release review webinar! Wednesday, September 22 @ 3:00 PM – 4:30 PM ET Tuesday, September 28 @ 3:00 PM –… Read more »
Cybersecurity is a leading concern for CEOs and technology teams responsible for safeguarding member data. The landscape of the financial industry changes on a near constant basis and new emerging threats can lead to the disruption of business, harm to your reputation and financial risk. Join Advantage CIO’s senior consultants as they review tips on… Read more »
Has your credit union recently reviewed your current users in AnswerBook? Has your credit union ensured all contact information is up-to-date? To obtain a list of your current users in AnswerBook, click below and submit a request to our CSR team today. Click Here to Get Started
Using the Rate Inquiry Tool to View Certificate Rates Need a quick way to show your staff how they can use the Rate Inquiry tool to find the latest dividend rates for certificate products? Refer them to this video, which has been viewed 1,841 times! Play Video Check out our entire collection of video tutorials in… Read more »
September’s new voting posts have been created. Log in to Owner’s Voice and let us hear your voice by voting on these topics! Also, the Owner’s Voice Team has compiled August’s voting data into our Owner’s Voice Voting Report. You can review these, and view the new CU*BASE projects that have been added to the… Read more »
Attention CU*Answers clients: Our 2021 CEO Strategies event, which was originally scheduled for November, has been cancelled. We will not be rescheduling this as an in-person event for 2021. We will, however, be hosting a special online event on Tuesday, November 9: “What Should be on a CEO’s Radar?” See our website for details on… Read more »
Don’t forget: this weekend, we will be testing our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center. The rollover will begin at 3:00 AM ET on Sunday, September 12th with the rollback scheduled for 3:00 AM ET on Sunday, September 26th. During the rollover process, there will… Read more »