Client News provides the information you need to stay current with what’s happening. You may also want to check out the press release section.
A Note From the VP of Education Happy birthday to CU*Answers! By now you’ve heard about how 2020 marks the 50th anniversary of our CUSO. In the spirit of the year-long celebration that’s being planned, the Education Team has worked very hard with our other teams to deliver you some really great education content in… Read more »
Are you looking for information about future releases? Ever wonder what’s coming for CU*BASE or It’s Me 247 online banking or other CU*Answers tools? Stay current by subscribing to CU*Answers newsletters. Read about topics beyond the CU*BASE software and how to pull it all together.
Cybersecurity and resilience are serious economic concerns rapidly spreading throughout the credit union industry as the risk of data breach and fraud continues to expand. As an engaged and committed CUSO, CU*Answers has the professional resources available to learn about cybersecurity requirements and help credit unions design and build the infrastructure needed to continually monitor… Read more »
The Internet Retailer Support Center (IRSC) is a CU*Answers online store for credit union virtual channel project managers. It brings together several digital strategy products into one cohesive location and a single point of contact—no more searching across CU*Answers’ websites!
CU*Answers wants our clients to be successful. Not only do we say it, but we’re walking the talk as well. Announcing, Building the Factory! This series of documents backs up our desire for your credit union to thrive and get the most out of your partnership with CU*Answers and the powerful toolset we provide. The… Read more »
Take a look back at some important topics from the second half of November 2019: 2019 ACH Audit and Risk Assessment Available Year 3 of MACO Support is Ready for Liftoff! Mobile 4.0, the Newest Annual Version of the CU*Answers Mobile App, Will be Arriving Soon! Looking to Learn More About A2A and ACH Payment… Read more »
Beginning in December, Xtend will be changing our accounting email address to email@example.com. Going forward, we will send all invoices and replies to your credit union from this new email address. If you have any questions about your invoice or about this change, please use this new address to contact us.
ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Join Us for a Roundtable Recap! Attend the Roundtable Recap to hear about hot topics that were discussed at the Collections Roundtable on November 21. Use the link below to register! Wednesday, December 11 11:00 AM – 12:00 PM ET Join the Webinar
As we move into our third calendar year with MACO, we are asking our credit unions to select their order options and decide if they would rather: Prepay for a set number of licenses for the 2020 calendar year True-up at the end of the 2020 calendar year For previous year statistics, please reach out… Read more »
ATTENTION NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS SonicWALL Global Management System Maintenance What Are We Doing? We will be performing an upgrade to our SonicWall Global Management System (SGMS). Why Are We Doing This? We are performing this upgrade to maintain support for the environment. When Are We Doing This? This upgrade will be performed on… Read more »
Coming Up Next Week! Each month, Xtend offers FREE webinars focused on lending, marketing, and member service; these engaging webinars provide credit unions with helpful products, services, and industry tips to give them the leading edge. Wednesday, December 4 2:00 PM – 2:30 PM ET Member Marketing Campaigns – Ideas for You! Looking for… Read more »
In 2019, Xtend completed our first ACH Risk Assessment, an ACH Assessment Manual, and an ACH Policy. This information can be found on Xtend’s due diligence page. The Xtend Board of Directors has reviewed and ratified these three documents, and has approved them for publication. As with most Xtend public audit reports, these documents can… Read more »
What new emails should we add? Have an email marketing idea you would like to have added to our Member Reach library? Who should we send it to? When should it be sent? What should it say? Click the button below, fill out the questions, and we will research options for adding your email to… Read more »
Sign up by December 16, 2019 What are contests? CU*Answers Marketing Contests are run quarterly for two consecutive months and have a full electronic collateral package available. Each quarter CU*Answers provides one prize up to $500, giving your credit union a chance to have a winning member. You also have the option to purchase an… Read more »
What are Cooperative Campaigns? CU*Answers’ Cooperative Campaigns are a low maintenance, inexpensive, professional digital marketing solution. Whether your goal is to increase your membership or simply let your members know about your products and services, the Cooperative Campaign offers you up to a full year of digital marketing material to help grab members’ attention. How… Read more »