Resources

Updated
November 1, 2016

Client News

Client News provides the information you need to stay current with what’s happening. You may also want to check out the press release section.

CU*Answers University

A Note From the VP of Education It looks like 2021 is going to be another very full year of education! You’ll see some changes to this year’s catalog and the offerings available to your teams. Our Imaging Solutions Team is now offering their course 11.02 Working with Your Members Remotely once per quarter. We… Read more »

Documentation

Are you looking for information about future releases? Ever wonder what’s coming for CU*BASE or It’s Me 247 online banking or other CU*Answers tools? Stay current by subscribing to CU*Answers newsletters. Read about topics beyond the CU*BASE software and how to pull it all together.

Cybersecurity Resources

Cybersecurity and resilience are serious economic concerns rapidly spreading throughout the credit union industry as the risk of data breach and fraud continues to expand.  As an engaged and committed CUSO, CU*Answers has the professional resources available to learn about cybersecurity requirements and help credit unions design and build the infrastructure needed to continually monitor… Read more »

Internet Retailer Support Center

The Internet Retailer Support Center (IRSC) is a CU*Answers online store for credit union virtual channel project managers. It brings together several digital strategy products into one cohesive location and a single point of contact—no more searching across CU*Answers’ websites!

Building the Factory!

CU*Answers wants our clients to be successful. Not only do we say it, but we’re walking the talk as well. Announcing, Building the Factory! This series of documents backs up our desire for your credit union to thrive and get the most out of your partnership with CU*Answers and the powerful toolset we provide. The… Read more »

We’re Nearing the Final Stretch – Complete Your LegaSuite Upgrade Today!

We’re Nearing the Final Stretch – Complete Your LegaSuite Upgrade Today!

If you have not yet completed the LegaSuite Client upgrade on all of your workstations, please do so soon.  Currently, we are running on version 8.2.2 and will be moving to version 8.5.4. Online and Site-Four credit unions will now need to complete the upgrade by October 3, while Self-Processing credit unions will need to… Read more »

Sep 15, 2021

Reminder: Network Maintenance Scheduled for this Weekend, September 18 & 19

Reminder: Network Maintenance Scheduled for this Weekend, September 18 & 19

As previously announced, CU*Answers will be performing planned Network Maintenance from 11:00 PM ET on Saturday, September 18th until 6:00 AM ET on Sunday, September 19th.  During that time, teams will be taking steps to upgrade the firmware on all core network switch appliances that connect systems at the primary production center in Kentwood, MI…. Read more »

Sep 14, 2021

Advantage CIO Presents: Cybersecurity Review and Recommendations

Advantage CIO Presents: Cybersecurity Review and Recommendations

Cybersecurity is a leading concern for CEOs and technology teams responsible for safeguarding member data.  The landscape of the financial industry changes on a near constant basis and new emerging threats can lead to the disruption of business, harm to your reputation and financial risk.  Join Advantage CIO’s senior consultants as they review tips on… Read more »

Sep 14, 2021

Video of the Week: Using the Rate Inquiry Tool to View Certificate Rates

Video of the Week: Using the Rate Inquiry Tool to View Certificate Rates

Using the Rate Inquiry Tool to View Certificate Rates Need a quick way to show your staff how they can use the Rate Inquiry tool to find the latest dividend rates for certificate products?  Refer them to this video, which has been viewed 1,841 times! Play Video Check out our entire collection of video tutorials in… Read more »

Sep 13, 2021

2021 CEO Strategies Replaced with Special Event: What Should be on a CEO’s Radar?

2021 CEO Strategies Replaced with Special Event: What Should be on a CEO’s Radar?

Attention CU*Answers clients: Our 2021 CEO Strategies event, which was originally scheduled for November, has been cancelled.  We will not be rescheduling this as an in-person event for 2021. We will, however, be hosting a special online event on Tuesday, November 9: “What Should be on a CEO’s Radar?” See our website for details on… Read more »

Sep 10, 2021

Rollover Event This Weekend – Updates to be Posted on CU*BASE Alerts Page

Rollover Event This Weekend – Updates to be Posted on CU*BASE Alerts Page

Don’t forget: this weekend, we will be testing our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center.  The rollover will begin at 3:00 AM ET on Sunday, September 12th with the rollback scheduled for 3:00 AM ET on Sunday, September 26th. During the rollover process, there will… Read more »

Sep 10, 2021