Resources

Updated
November 1, 2016

Client News

Client News provides the information you need to stay current with what’s happening. You may also want to check out the press release section.

CU*Answers University

A Note From the VP of Education Happy birthday to CU*Answers! By now you’ve heard about how 2020 marks the 50th anniversary of our CUSO. In the spirit of the year-long celebration that’s being planned, the Education Team has worked very hard with our other teams to deliver you some really great education content in… Read more »

Documentation

Are you looking for information about future releases? Ever wonder what’s coming for CU*BASE or It’s Me 247 online banking or other CU*Answers tools? Stay current by subscribing to CU*Answers newsletters. Read about topics beyond the CU*BASE software and how to pull it all together.

Cybersecurity Resources

Cybersecurity and resilience are serious economic concerns rapidly spreading throughout the credit union industry as the risk of data breach and fraud continues to expand.  As an engaged and committed CUSO, CU*Answers has the professional resources available to learn about cybersecurity requirements and help credit unions design and build the infrastructure needed to continually monitor… Read more »

Internet Retailer Support Center

The Internet Retailer Support Center (IRSC) is a CU*Answers online store for credit union virtual channel project managers. It brings together several digital strategy products into one cohesive location and a single point of contact—no more searching across CU*Answers’ websites!

Building the Factory!

CU*Answers wants our clients to be successful. Not only do we say it, but we’re walking the talk as well. Announcing, Building the Factory! This series of documents backs up our desire for your credit union to thrive and get the most out of your partnership with CU*Answers and the powerful toolset we provide. The… Read more »

We’re Here When You Need Us – Meet Melissa Robinson, Managed Services Manager with SettleMINT EFT

We’re Here When You Need Us – Meet Melissa Robinson, Managed Services Manager with SettleMINT EFT

Even as headlines change and new information is delivered frequently, CU*Answers is here to support our clients.  We are committed to keeping our daily operations running smooth as usual, and are ready to assist with any questions or concerns you might have. Today we’re placing the spotlight on Melissa Robinson, Managed Services Manager with SettleMINT… Read more »

Jul 24, 2020

iPay Clients will Transition from MASTER Site to iPay Portal on September 3rd

iPay Clients will Transition from MASTER Site to iPay Portal on September 3rd

Beginning September 3rd, 2020, your institution will go live with iPay Portal.  Once iPay begins transitioning your institution to iPay Portal, your MASTER Site users will have 30 days to enroll in iPay Portal using their existing MASTER Site login credentials. During the transition, when MASTER Site users log in, they will receive a message… Read more »

Jul 23, 2020

We’re Here When You Need Us – Meet Heather French, VP of Managed Services with SettleMINT EFT

We’re Here When You Need Us – Meet Heather French, VP of Managed Services with SettleMINT EFT

Even as headlines change and new information is delivered frequently, CU*Answers is here to support our clients.  We are committed to keeping our daily operations running smooth as usual, and are ready to assist with any questions or concerns you might have. Today we’re placing the spotlight on Heather French, VP of Managed Services with… Read more »

Jul 23, 2020

Proving Data Strategies: Locating Lending Opportunities

Proving Data Strategies: Locating Lending Opportunities

Managing and responsibly growing our loan portfolios is one priority which most of us can relate on.  Looking internally at our existing membership for opportunities can often times yield the best ROI, driven by leveraging our existing relationship and established trust with the member, increased availability of historical financial performance of the member, and an… Read more »

Jul 23, 2020

Learn All About AnswerBook with Our 9 NEW Videos!

Learn All About AnswerBook with Our 9 NEW Videos!

CU*Answers is excited to announce 9 NEW videos highlighting AnswerBook and the ways your credit union can utilize different features! Have new employees who are not familiar with AnswerBook?  Click here to show them an overview video that discusses the benefits of using AnswerBook and details how questions are submitted and passed along to appropriate… Read more »

Jul 22, 2020

We’re Here When You Need Us – Meet Chris Smigiel, National Sales Manager

We’re Here When You Need Us – Meet Chris Smigiel, National Sales Manager

Even as headlines change and new information is delivered frequently, CU*Answers is here to support our clients.  We are committed to keeping our daily operations running smooth as usual, and are ready to assist with any questions or concerns you might have. Today we’re placing the spotlight on Chris Smigiel, National Sales Manager with CU*Answers. … Read more »

Jul 21, 2020

Here comes the next Collections Roundtable!

Here comes the next Collections Roundtable!

Pull Up a Chair, the Roundtable is Waiting! Join us for the FREE Collections Roundtable, an open forum discussion on collections laws, internal procedures, and CU*BASE processes.  Join us for the third session of the 2020 Collections Roundtable Series – for whichever session you’d like, or both! Please note: the Collections Roundtable for this quarter will… Read more »

Jul 21, 2020