CU*Answers University

Laura Welch-VilkerA Note From the VP of Education

It looks like 2021 is going to be another very full year of education! You’ll see some changes to this year’s catalog and the offerings available to your teams.

Our Imaging Solutions Team is now offering their course 11.02 Working with Your Members Remotely once per quarter. We will also be offering 2.00 CU*BASE Employee Security more this year – you’ll see this on the schedule six times. Additionally, we have modified time of some of the classes based on last year, adding additional time to some of them to cover more material.

Last year we introduced a new offering, Teller/Member Service Training Day. It was such a hit that we’re switching it up a bit by breaking it down into two courses, one for Teller Training and one for Member Service Training. This allows us to cover more material in each class, and both are being offered six times this year. We found this to be of great benefit not only for new employees, but also as a refresh for existing tellers and MSRs.

You’ll also notice a nice addition to the calendar, starting on Page 37. Although we continue to offer the “Training Scheduled by Category” section, we have modified it to a calendar view to make it easier to use.

We continue to offer our Education Express and Learning Café every month. Watch for the content, dates and times that are announced in the monthly Education Newsletter. And speaking of newsletters, beginning in January we’ll begin offering a Client Services Newsletter as well.

We will also continue the popular Asterisk Intelligence Week that features special training events and courses dedicated to guiding credit unions through the data-analytics and data-warehousing solutions that CU*Answers offers.

Learn about these training offerings and more in the 2021 Education Catalog, brought to you by
the CU*Answers Client Services & Education team and the CU*Answers Writing Team!

Sincerely,

Laura Welch-Vilker
CU*Answers
Vice President of Client Services and Education

Updated
January 4, 2021

CU*BASE Favorites from Client Services and Education: Smart Operator – Daily Ops Log

CU*BASE Favorites from Client Services and Education: Smart Operator – Daily Ops Log

View a record of electronic activity that is posted to your member accounts on a day-to-day basis, including share drafts, ACH, ATM/Debit card transactions and settlements, and corporate drafts.  Smart Operator: Daily Ops Log can be used to verify that this critical activity is being handled as expected every day! For more information on CU*BASE… Read more »

Nov 17, 2020

Take a Look at the CU*Answers University Courses for November!

Take a Look at the CU*Answers University Courses for November!

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers.  Take a look at the courses we have coming up in November!   Thursday, November 5 10:30 AM – 11:30 AM ET Components of an Information Security Program Register for web conference   Monday,… Read more »

Oct 28, 2020

Don’t Forget to Update Your Contact Info – 2021 Education Catalogs are Coming Soon!

Don’t Forget to Update Your Contact Info – 2021 Education Catalogs are Coming Soon!

Keep an eye on your mailbox – we will be sending out copies of the 2021 Education Catalog later this month! Your credit union will receive one copy of the Education Catalog, which will be addressed to the Education Contact listed in your Customer Profile.  Don’t forget: if your Education Contact needs to be updated,… Read more »

Oct 8, 2020

Have a question for CU*Answers? Who do you call?

Have a question for CU*Answers?  Who do you call?

At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs.  When you don’t know exactly who to call, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team…. Read more »

Oct 2, 2020

Take a Look at the CU*Answers University Courses for October!

Take a Look at the CU*Answers University Courses for October!

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers.  Take a look at the courses we have coming up in October! Tuesday, October 6 3:30 PM – 4:30 PM ET Getting Started with Unique Data Management (UDM) Register for web conference   Tuesday,… Read more »

Sep 23, 2020