CU*Answers University

Laura Welch-VilkerA Note From the VP of Education

They say there’s a time for sowing and a time for reaping. At CU*Answers, the growing season is undoubtedly underway. As you may have noticed over the past year, CU*Answers is planting seeds, both internally and externally. We are investing in our teams and in our software so that we may continue to offer you, our consumerowners, the most robust and diverse menu of services and features with which to serve your members. With this growth comes more education as well. Our 2019 educational offerings are a reflection of the tremendous investment we’re making in our clients and members. I hope you will learn about these offerings by attending in person or online, but let me just share my excitement with you by providing a quick preview. As the 2019 year unfolds, you will begin to see many new special training events. One of the biggest events we’re unveiling is CEO School. During this week-long event that includes 14 new courses, CU*Answers CEO Randy Karnes will teach participants how to master CU*BASE datamining tools and use the Internet to increase brand awareness and product usage among members. We’re also offering our first-ever virtual boot camp. Designed for credit union project managers, the new Owner’s View Online Boot Camp will introduce participants to resources that will keep their teams in the know about software solutions in the making. And these two events are just the beginning. On page 6, you’ll find a quick guide to all the new offerings we’re introducing so you can learn why I’m so excited about 2019! A special thanks goes out to my team for their assistance in making all of this new training possible..

Sincerely,

Laura Welch-Vilker
CU*Answers
Vice President of Client Services and Education

Updated
December 18, 2018

Join Us for a FREE Education Express Webinar!

Join Us for a FREE Education Express Webinar!

Wednesday, February 6 11:00 AM – 11:30 AM ET This Month’s Focus Fannie Mae 3.2 Upload Process Join Charlie Dean of the Lender*VP Team as he discusses the Fannie Mae 3.2 Upload Process.  Topics will include: Creating the delivery channel Uploading the application data Working on the loan in CU*BASE Don’t miss this FREE webinar!… Read more »

Jan 21, 2019

Take Advantage of the Many Solutions Available from the Client Services and Education Team!

Take Advantage of the Many Solutions Available from the Client Services and Education Team!

The CU*Answers Client Services and Education Team can offer specialized support to your credit union in a number of areas. Looking to train your staff on CU*BASE tools, credit union-specific practices and compliance standards?  Take a look at our Online Campus packages! Want to learn about the various products and services available at CU*Answers?  Sign… Read more »

Jan 14, 2019

More Upcoming CU*Answers University Courses for January

More Upcoming CU*Answers University Courses for January

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers.  Take a look at the courses we have coming up in January!   Monday, January 21 10:30 AM – 12:00 PM ET Member Services: Inquiry and Phone Operator Register for web conference Register for… Read more »

Jan 9, 2019

CU*Answers is Pleased to Announce the Western Region Shift and Extended Hours!

CU*Answers is Pleased to Announce the Western Region Shift and Extended Hours!

We are excited to announce extended hours for our Client Services and Education Team!  As of Wednesday, January 2nd, CU*Answers began taking calls between the hours of 7:30 AM ET and midnight.  These new hours allow us to provide additional support to all of our client credit unions west of the Eastern Time Zone. We… Read more »

Jan 8, 2019

Join Us for a FREE Education Express Webinar!

Join Us for a FREE Education Express Webinar!

Monday, January 28 2:00 PM – 2:30 PM ET This Month’s Focus Planning Your Staff’s Training Join Laura Welch-Vilker and Lani Lowing of the Client Services and Education Team as they discuss FREE training resources available to your credit union staff.  Topics will include: The 2019 Education Catalog Where to find your annual BSA requirement… Read more »

Dec 28, 2018

Take a Look at the CU*Answers University Courses for January

Take a Look at the CU*Answers University Courses for January

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers.  Take a look at the courses we have coming up in January!   Monday, January 7 10:30 AM – 11:30 AM ET Managing Compliance Using CU*BASE Register for web conference Register for classroom session… Read more »

Dec 21, 2018

Check Out the IRSC University Courses for December!

Check Out the IRSC University Courses for December!

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers.  During the month of December, we will be hosting a set of webinars relating to the Internet Retailer Support Center.  Take a look at the courses we have coming up! Thursday, December 6 9:00… Read more »

Nov 21, 2018

Take a Look at the CU*Answers University Courses for December!

Take a Look at the CU*Answers University Courses for December!

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers.  Take a look at the courses we have coming up in December! Monday, December 3 9:00 AM – 9:30 AM ET An Overview of Records and Information Management Register for web conference Register for… Read more »

Nov 21, 2018