CU*BASE In-House Strategy

The solution for in-house processors of any size is our CU*BASE member processing system. CU*BASE provides a level of processing competency that surpasses the feature set and functionality of other “traditional” solutions on the market, and does so in a more cost-effective manner. Unlike many competitive solutions, CU*BASE is not a “subset” of our flagship product. As a result, all of our clients can take advantage of system enhancements as they are made for no additional charge.

The underlying foundation to provide this environment is the IBM i® server and its fully integrated DB2 database. With over 485,000 systems installed worldwide, the IBM i delivers industry-leading technology with unrivaled customer satisfaction and loyalty. This allows our clients to spend their time managing their credit union, not managing their servers and databases.

Ease of Use

CU*BASE incorporates a graphical Windows approach to facilitate ease of navigation, training of staff, and member service. By properly architecting and orchestrating the key components of presentation, business logic, data, and networked delivery, CU*Answers is able to provide a consistent user experience throughout our entire product suite.

Flexibility

No need for server farms with our solution! With its unique architecture, the IBM i can run Windows, Java, XML, Websphere, Unix and other applications on the same server, allowing new technology and functionality to be integrated without forcing new skill requirements on staffs. Accessing information when you need it, from wherever you need it has never been easier.

Scalability

Imagine a server farm of ONE! A single IBM i server runs a 3,000 member credit union, and a single server runs a CUSO with nearly 2 million members. Each server requires only a fraction of the total throughput available in the IBM i product line. This provides tremendous scalability for capacity to meet the growing needs of your credit union.

Reliability and Security

CU*BASE on the IBM i provides >99.9% uptime for your credit union. Moreover, an IMB i server has never been infected by a virus. Tiered security levels within the operating system and within CU*BASE ensure the highest level of confidentiality is maintained. CU*BASE also features Network Services, a virtual private network for secure, high-speed access to business partners and CU*Answers support and education resources.

Redundancy

In today’s marketplace, business continuity and disaster recovery are integral parts of every credit union’s Business Plan. Our in-house processors have the ability to deploy a tiered redundancy strategy, ranging from facility measures, to a fully integrated and automated data replication disaster recovery plan that surpasses other “traditional” solutions in the marketplace.

Choosing the right software partner and the right technology are critical success factors for survival in today’s on demand in-house marketplace. Your partners at CU*Answers can help you manage this business with the lowest total cost of ownership in the industry.

Updated
November 18, 2016

[The Pulse] 2024 Business Continuity Plan Now Available

[The Pulse] 2024 Business Continuity Plan Now Available

As your core data processor, we continue to invest in high availability and recovery strategies to ensure that the products and services you count on us for are there when you need them. Implementing those strategies and responding when uncertainty happens requires a well-designed and thoroughly tested plan. We’ve recently completed the 2024 CU*Answers Business… Read more »

Jan 29, 2024

Updates Relating to Annual CU*BASE Maintenance

Updates Relating to Annual CU*BASE Maintenance

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Yesterday, January 28th, we performed annual maintenance to CU*BASE program libraries.  As part of this maintenance, there were a few file updates implemented, which can be reviewed here. We will be posting any/all issues related to this weekend’s maintenance on the CU*BASE Alerts page, compiled into a single alert… Read more »

Jan 29, 2024

December Owner’s View Monthly Recap

December Owner’s View Monthly Recap

Check out recent programming changes in the December 2023 edition of the Owner’s View Monthly Recap! Open the Owner’s View Monthly Recap The Owner’s View Monthly Recap is designed to keep you informed of feature improvements, vendor enhancements, and other changes to CU*BASE and accompanying core-software products. Read previous editions of the Owner’s View Monthly… Read more »

Jan 10, 2024

Changes Coming to Client-Facing “FROM:” Addresses – Order a DKIM Signing Package by 1/8/24

Changes Coming to Client-Facing “FROM:” Addresses – Order a DKIM Signing Package by 1/8/24

If your credit union has received the associated email, it is because CU*Answers has determined that your client-facing CU*BASE “FROM:” address is currently NOT compliant with the new requirements from Google and Yahoo.  In order to become compliant, your credit union MUST purchase the DKIM signing package through the CNS store. Purchase a DKIM Signing… Read more »

Jan 5, 2024

Temporary Member Reach CUs Moved to New Email Domain

Temporary Member Reach CUs Moved to New Email Domain

Temporary Member Reach Clients Moved to New Domain During our response to the Spamahus incident, we placed some credit unions into the Member Reach service as a temporary stopgap to quickly regain the ability to deliver mass email for all credit unions – this was not a permanent solution. As previously announced, those credit unions… Read more »

Dec 18, 2023

November Owner’s View Monthly Recap

November Owner’s View Monthly Recap

Check out recent programming changes in the November 2023 edition of the Owner’s View Monthly Recap! Open the Owner’s View Monthly Recap The Owner’s View Monthly Recap is designed to keep you informed of feature improvements, vendor enhancements, and other changes to CU*BASE and accompanying core-software products. Read previous editions of the Owner’s View Monthly… Read more »

Dec 5, 2023