CU*BASE GOLD Feature List

CU*BASE is an independent and wholly-owned data processing software product, supported and maintained by CU*Answers. CU*BASE operates using the IBM i® server platform with TCP/IP connectivity, supporting a variety of LAN/WAN networking solutions.

General

 

  • Comprehensive education, online help and reference tools direct to the employee’s desktop via the CU*Answers network
  • Integrated shared branching options for disaster recovery and expanding member service without brick and mortar
  • Flexible, robust configuration options for savings, certificates and loans
  • Laser printing options including a complete line of user-defined laser forms: certificate forms, member notices, TIC disclosures and other new account forms, loan and member service denial notices, loan application and officer worksheet, available custom forms programming
  • CU control of employee access to Tools

Member Services / Front Line

 

  • Teller Cash Dispenser/Recycler integration (individual_accountsupported TCDs/TCRs)
  • Automated funds transfer and check transfers
  • Phone software with configurable phone transfer fees
  • “New Member” alert comments
  • Savings bond redemption tracking
  • Safe deposit box tracking
  • Laser-printed member starter checks
  • IRA beneficiary and payout tracking; automated payout transfers

Lending

 

  • Online credit reports retrieval and storagework-view_application_status
  • Participation loans tracking
  • Complete centralized underwriting system
  • Risk-based loan pricing and delinquency analysis tools
  • Tools to streamline the loan application process: auto-populated loan applications from the Household database, debt information from on-line credit reports
  • Tiered rates based on loan balance
  • Collateral title and property tax tracking
  • Configurable collections parameters and delinquency analysis tools; online collections monitoring system
  • Flexible interest and payment calculation options for business loans, mortgage loans, interest payment only; variable rate and indexed controls
  • Lease loan tools
  • Indirect (dealer) lending tracking
  • Pre-membership loan applications
  • LOC disbursement checks
  • Online tracking of written-off loans

Accounting / Back Office

 

  • CU*Spy online retrieval of reports (90 days) and statements (12 months); CU*Spy CD-ROM archival of reports and statements
  • Online inquires for easy accrual verification, daily G/L balancing
  • Integrated OTB system for online tracking of “off-trial balance” credit cards, loans and savings accounts; automated uploads/downloads with third-party vendors
  • CASS certification of member addresses
  • Regulatory compliance tools: AIRES downloads, FIDM and OFAC data match systems
  • Investment and subsidiary (fixed assets, prepaids, accrued expenses) tracking systems
  • Budget creation, analysis and tracking
  • Automated check reconciliation
  • Loan classification tracking for planning reserves
  • Accounts payable tracking
  • Streamlined back office monitoring tools: ACH, payroll, share drafts, ATM/debit cards, etc.
  • Configurable Reg. D tracking parameters
  • Dormancy and escheat monitoring

Marketing and Management Review

 

  • Help Desk inquiry for monitoring CU calls to CU*Answers Client Services
  • Online member survey tracking and analysis
  • Cross-sales tracking system, including online marketing tips and product sales procedures
  • Telemarketing leads follow-up system
  • Tiered Service Levels: automated rewards for member participation
  • Marketing Clubs: demographic clubs with automated status tracking, fee waivers and rate benefits
  • “Push Marketing” tools including messages via It’s Me 247 Online Banking and CU*Talk Audio Response, email marketing, selective inserts for member statements, and CU-defined statement messages
  • Fully-integrated non-member database for non-member relationship tracking and potential member data mining
  • Household database and statistical analysis by household and member
  • Extensive membership and member participation analysis tools
  • Rate forecasting and pricing analysis tools
  • Flexible configuration for over-the-counter fees, self-service fees and periodic service charges and rebates: “Relationship Fees”
  • ALM downloads
  • Membership and new account “reason codes” tracking
  • Full line of inquiry tools for comprehensive “window” into CU operations
  • Member follow-up ticklers
  • SEG/sponsor tracking
  • Electronic deposit holds, including the “Member In Good Standing” system for controlling deposit hold settings
Updated
March 27, 2017

CU*BASE GOLD 20.04 Coming Soon!

CU*BASE GOLD 20.04 Coming Soon!

ATTENTION ONLINE CREDIT UNIONS Another CU*BASE Release Is Coming!  Mark your calendars for April 26, when you will receive CU*BASE GOLD Version 20.04: (Our Site-Four partners will receive this release on April 26 as well.) Release Documents 20.04 Release Summary Release Training General Release Training This training will provide an overview of all release enhancements…. Read more »

May 20, 2020

[The Pulse] HA Rollover Results Now Available

[The Pulse] HA Rollover Results Now Available

HA Rollover Results Now Available Rollover: March 8 – 15 Now available for your review is a summary of the recent HA (high-availability) rollover event, performed March 8 – 15.  In the report, you will find details about the exercise, including challenges observed, lessons learned, and recommendations for improving the rollover process. HA Rollover Results… Read more »

Apr 7, 2020

March Owner’s View Monthly Recap

March Owner’s View Monthly Recap

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Our projects hatch from your input! Check out recent programming changes in the March 2020 edition of the Owner’s View Monthly Recap! March 2020 Owner’s View Monthly Recap The Owner’s View Monthly Recap is designed to keep you informed of feature improvements, vendor enhancements, and other changes to CU*BASE… Read more »

Apr 6, 2020

February Owner’s View Monthly Recap

February Owner’s View Monthly Recap

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Our projects hatch from your input! Check out recent programming changes in the February 2020 edition of the Owner’s View Monthly Recap! February 2020 Owner’s View Monthly Recap The Owner’s View Monthly Recap is designed to keep you informed of feature improvements, vendor enhancements, and other changes to CU*BASE… Read more »

Mar 3, 2020

Last Chance to Test Connectivity Before this Weekend’s Scheduled HA Rollover

Last Chance to Test Connectivity Before this Weekend’s Scheduled HA Rollover

ATTENTION ONLINE CREDIT UNIONS Perform your connectivity test before this weekend! Don’t forget: the next scheduled HA rollover will begin this coming Sunday, March 8, at 3:00 AM ET.  At that time, CU*BASE core-processing will be redirected from our primary production data center to systems at our high-availability (HA) data center.  We will continue providing… Read more »

Mar 2, 2020