CU*Answers at its core is a cooperative organization. We are constantly pushing what it means to be a transparent CUSO. This year we have decided our next step is to get you engaged, we want to hear your voice, the Owner’s Voice. Vote Now!
Best Customer Data Implementation Award
Payveris worked with CU*Answers, a Credit Union Service Organization (CUSO) that pools together resources from a large number of smaller credit unions, to provide services that aren’t accessible to individual credit unions. The companies created a data exchange and bill pay dashboards that unlock insights for hundreds of credit unions.
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This is a final follow-up on the issues described in the Zoot Service Interruption (CenturyLink Interruption) alert posted on Thursday, December 27th. Below is a report we received from CenturyLink explaining the nation-wide outage that affected many of our clients over the holidays. We suggest you make a copy of this document, as well as… Read more »
Join us for Quick Connect, a 15 minute look into new and important things happening at CU*Answers! Join Kasey Woodhead and Laura Welch-Vilker of the Client Services and Education Team for exciting news regarding the Western Region Shift! Thursday, January 24 3:00 PM – 3:15 PM ET Register Today
We are excited to announce extended hours for our Client Services and Education Team! As of Wednesday, January 2nd, CU*Answers began taking calls between the hours of 7:30 AM ET and midnight. These new hours allow us to provide additional support to all of our client credit unions west of the Eastern Time Zone. We… Read more »
Coming Up Next Week! Each month, Xtend offers FREE webinars focused on lending, marketing, and member service; these engaging webinars provide credit unions with helpful products, services, and industry tips to give them the leading edge. Tuesday, January 15 2:00 PM – 2:30 PM ET OLLE – Online Lead Generation: Engage Members or Non-Members… Read more »
A credit union can invest in the latest technology, write a comprehensive recovery plan, and check all of the compliance boxes, but if effective response and recovery is not a normal part of the day-to-day activities and embedded in the corporate culture, business disruptions will catch you by surprise, last longer than they should, and… Read more »
Initial Teller Processing Screen Need a quick way to show your staff how they can navigate the initial Teller Processing screen in CU*BASE? Refer them to this video! Play Video Check out our entire collection of video tutorials in the Show Me the Steps Video Library!
ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Our projects hatch from your input! Check out recent programming changes in the December 2018 edition of the CU*BASE Monthly Monitor Recap! December 2018 Monthly Monitor Recap The CU*BASE Monthly Monitor Recap is designed to keep you informed of feature improvements, vendor enhancements, and other changes to CU*BASE and accompanying core-software… Read more »
January has begun, and this month’s new voting posts have been created. Log in to Owner’s Voice and let us hear your voice by voting on these topics! Also, the Owner’s Voice Team has compiled December’s voting data into our Owner’s Voice Voting Report. You can review these, and view the new CU*BASE projects that… Read more »
Coming Up This Week! Each month, Xtend offers FREE webinars focused on lending, marketing, and member service; these engaging webinars provide credit unions with helpful products, services, and industry tips to give them the leading edge. Tuesday, January 8 2:00 PM – 2:30 PM ET Business Texting 101 (Powered by ZipWhip) Make things convenient… Read more »
Sign up by January 17th, 2019 Let your members know that they can have quick and easy access to their accounts with your convenient mobile app! Various CU*Answers teams, including Marketing, Web Services, and the Internet Retailer Support Center (IRSC) will work with you to execute the campaign to different channels including your Online Banking… Read more »
Annalyn Hawkes from the Asterisk Intelligence Team has a new blog post sharing thoughts and tips that will help fellow query users who are tasked with projects to pull lists of members who are not online banking users. Read Annalyn’s Blog Post
Mobile App 5.0 presents a complete redesign and updated look to the CU*Answers mobile app. With Mobile App 5.0, members can personalize their accounts, take advantage of a refreshed navigation, a new accounts dashboard, a new RDC process, and much more!
CU*Answers at its core is a cooperative organization. We are constantly pushing what it means to be a transparent CUSO. This year we have decided our next step is to get you engaged, we want to hear your voice, the Owner’s Voice. Vote Now!
