We are aware that the Fed has announced that starting on September 12th they will begin sending yet another daily ACH file, this one at 11:30 PM ET. We are currently working through our internal procedural changes but will plan on receiving this file in addition to the five we already receive each day.
CNS Boot Camp will be held on September 28th and 29th, 2022
This is a course that is designed as a two-day boot camp offered bi-annually by the CU*Answers Network Services team to learn basic core product (CU*BASE and ProDOC) installation and troubleshooting.
Missed the Event?
It’s a wrap and we’re back at basecamp. Check out the digital handouts and photos from the event.
ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS 5300 Call Report: 1st Quarter Update Before you start working on your 1st quarter Call Report in CU*BASE, be sure to check out the changes we’ve made since last quarter. Don’t forget – you can start working on your Q120 Call Report any time after April 1, but be… Read more »
The month is almost over, and voting for this month is going with it. Please take a moment right now to let your voice be heard over on Owner’s Voice. If you have any questions, contact us at: ownersvoice@cuanswers.com
Editing a Loan Request Need a quick way to show your staff how they can edit a loan request in CU*BASE? Refer them to this video! Play Video Check out our entire collection of video tutorials in the Show Me the Steps Video Library!
In this time of change, some workplaces are shifting toward options that allow employees to work remotely. We would like to take a moment to remind clients of some important best practices and security measures: Increase your diligence and exercise caution when responding to emails and phone requests. Think carefully before you click on a… Read more »
The Developer’s Help Desk (DHD) team is regularly incorporating new third party vendor integrations to CU*BASE. To help keep our clients updated, we are delivering this e-alert to announce the latest vendor integration, which can now be ordered through our online store. Van Wagenen Financial Services – Van Wagenen Financial Services offers CPI as well… Read more »
Skip-a-Pay programs have grown in popularity for members and credit unions alike, offering financial flexibility to the member, and additional revenue to credit unions. On Wednesday, March 25th, we will be offering an overview of the Skip-a-Pay configuration in CU*BASE. Join us as we explore the set up process, tips and best practices, member and… Read more »
ATTENTION DATA PROCESSING COORDINATOR What Are We Doing? CU*Answers is upgrading the security certificate on our IBM computers. Why Are We Doing This? This certificate is used for encrypting CU*BASE GOLD and IBM Access Client sessions between your workstations and our IBM computers. These certificates are only valid for a few years before they need… Read more »
Monday, April 13 3:00 PM – 3:30 PM ET This Month’s Focus Member Trackers in CU*BASE Join the Manager of the Collections and Conversion Contact Center Team to learn more about using Member Trackers in CU*BASE. The Member Trackers system is a helpful and easy-to-use tool that can help credit union staff stay on top… Read more »
Sign up by March 19th, 2020 Going green is easy with eStatements, and signing up is even more so! Promote this great service with the April eStatement campaign. Various CU*Answers teams, including Marketing, Web Services, and the Internet Retailer Support Center (IRSC) will work with you to execute the campaign to different channels including your… Read more »
A powerful addition to the CU*BASE platform, the abnormal activity monitoring tool is designed specifically to help your team uncover high-risk member activity. Looking to respond to growing trends in fraud, identity theft or elderly abuse? This tool will help you sift through transaction activity from every origin on the system in seconds and will… Read more »
Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers. Take a look at the courses we have coming up in August!
FUEL Decision Model with preconfigured templates and annual tune up!
Missed the Event?
It’s a wrap and we’re back at basecamp. Check out the digital handouts and photos from the event.
